Experience

Flutter International

• Ireland
• Entertainment Providers
• 200 - 300 Employee

• Area Operations Manager

  • Dec 2021 - Present



PokerStars

• Ireland
• Entertainment Providers
• 700 & Above Employee

• • Feb 2019 - Dec 2021

• • Jun 2018 - Feb 2019



BRITANICA

• Bulgaria
• Education Management
• 100 - 200 Employee

• • Sep 2017 - Jun 2018

  *Leading, monitoring and developing the administrative and academic team of the department.*Initiating and designing improvements in the processes of customer care and communication with clients.*Design and execution of training sessions for administrative and teaching processes.

• • Jun 2015 - Sep 2017

  *Planning and execution of marketing events and seminars in the education industry which are aimed at bringing new clients to the company;*Setting, monitoring and improving KPIs;*Training and supervising the academic team of the department;*Planning and conduction of value added programs and improving the customer care processes.

• • Jun 2014 - Jun 2015

  BRITANICA is an educational organization which aims at providing high quality education in English and development of soft skills.*Sales process - consulting new clients according to their needs; *Customer care - implementing and improving customer care processes which aim high loyalty and customer satisfaction. *Dealing with customer complaints in a timely and efficient manner;*Supervising and supporting staff - scheduling, evaluation and development reports and meetings;*Cambridge English Language Assessment- Supervisor - organizing and conducting exams, cooperating with external venues. Show less



Cinema City International

• Entertainment Providers
• 1 - 100 Employee

• Cinema Shift Supervisor

  • Aug 2013 - Jul 2014

  Cinema City International is the largest cinema operator in Central and Eastern Europe. Theater operations are the Company’s core business. Some of my responsibilities included, but were not limited to: *Inventory and asset management; *Recruitment, training and staff management - slightly over 80 employees; *Setting and monitoring KPIs; *Scheduling. Cinema City International is the largest cinema operator in Central and Eastern Europe. Theater operations are the Company’s core business. Some of my responsibilities included, but were not limited to: *Inventory and asset management; *Recruitment, training and staff management - slightly over 80 employees; *Setting and monitoring KPIs; *Scheduling.