Experience

Great Wine Capitals

• France
• Travel Arrangements
• 1 - 100 Employee

• Project Coordinator

  • Feb 2023 - Present

  - Support of local coordinators in each GWC; - Team communication facilitation; - Identification of the key activities; - Ensuring good visibility of the website; - Assistance in meeting organizations. - Support of local coordinators in each GWC; - Team communication facilitation; - Identification of the key activities; - Ensuring good visibility of the website; - Assistance in meeting organizations.



IT Recruitment Agency LUCKY HUNTER

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Partnership Manager

  • Apr 2019 - Present

  - Partnership development: delivered over 1000 business leads; - Contractual work. - Partnership development: delivered over 1000 business leads; - Contractual work.



Domaine La Louviere

• France
• Wineries
• 1 - 100 Employee

• Cellar Hand

  • Aug 2022 - Oct 2022

  - Participated in the harvest and winemaking processes; - Grapes reception; - Sorting table and crusher operations; - Hygiene and sanitary conditions control. - Participated in the harvest and winemaking processes; - Grapes reception; - Sorting table and crusher operations; - Hygiene and sanitary conditions control.



Château Les Barraillots

• Margaux, Nouvelle-Aquitaine, France

• Wine Tourism Developer

  • Jun 2022 - Jul 2022

  - Developed wine tourism activities by tourist’s co-creation of immersive experiences which elevated and prolonged their stay; - Developed marketing materials and a website from scratch to increase the number of visits and sales. - Developed wine tourism activities by tourist’s co-creation of immersive experiences which elevated and prolonged their stay; - Developed marketing materials and a website from scratch to increase the number of visits and sales.



Higher School of Economics

• Russian Federation
• Higher Education
• 700 & Above Employee

• Leading International Communications Manager

  • Oct 2019 - Aug 2021

  - Website content creation and administration; - Wrote over 180 texts and administrated over 40 pages in English to meet SEO requirements; - Created marketing materials respecting the University’s Brand Book; - Partnerships management and coordination; - Successfully coordinated the network of over 40 contractors to meet important milestones on time; - Developed 14 new partnerships. Which all together brought 220000 euros to the University. - Website content creation and administration; - Wrote over 180 texts and administrated over 40 pages in English to meet SEO requirements; - Created marketing materials respecting the University’s Brand Book; - Partnerships management and coordination; - Successfully coordinated the network of over 40 contractors to meet important milestones on time; - Developed 14 new partnerships. Which all together brought 220000 euros to the University.



Lotte Hotels and Resorts

• Hospitality
• 200 - 300 Employee

• Guest Relations Officer

  • Jan 2018 - Sep 2018

  - Arranged the arrival of over 3,000 guests; - Provided high-quality service for over 200 VIP guests; - Solved over 60 problems experienced by guests; - Collected over 200 feedbacks, which helped to improve the work of the front-office departments; Which in total helped develop guests’ loyalty to the hotel, increase the number of guests by 2% and get good reviews. - Arranged the arrival of over 3,000 guests; - Provided high-quality service for over 200 VIP guests; - Solved over 60 problems experienced by guests; - Collected over 200 feedbacks, which helped to improve the work of the front-office departments; Which in total helped develop guests’ loyalty to the hotel, increase the number of guests by 2% and get good reviews.



Intourist

• Travel Arrangements
• 100 - 200 Employee

• Visa Department Officer

  • May 2016 - Oct 2016

  - Proceeded over 1000 visa applications; - Communicated with Consulates and Visa Centers about visa issues and rule updates; This allowed the department to exceed its goal of selling visa services in a crisis, increase customer loyalty to the company, and get 0% of rejections. - Proceeded over 1000 visa applications; - Communicated with Consulates and Visa Centers about visa issues and rule updates; This allowed the department to exceed its goal of selling visa services in a crisis, increase customer loyalty to the company, and get 0% of rejections.



Туроператор "Прогулки"

• Russian Federation
• Travel Arrangements
• 1 - 100 Employee

• Assistant to Tourism Manager

  • Jun 2015 - Nov 2015

  - Assisted on over 25 tours and coordinated over 100 tourist groups; What increased the company’s profit in the high season - Resolved over 10 issues, which helped to increase tourists’ satisfaction; - Coordinated operational processes with the museums; This allowed the company to minimize the tourist’s waiting time. - Assisted on over 25 tours and coordinated over 100 tourist groups; What increased the company’s profit in the high season - Resolved over 10 issues, which helped to increase tourists’ satisfaction; - Coordinated operational processes with the museums; This allowed the company to minimize the tourist’s waiting time.