Irina Kurbatova

Head of Cloud Division at DEPO Computers
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Contact Information
us****@****om
(386) 825-5501
Location
RU
Languages
  • Русский Native or bilingual proficiency
  • English Limited working proficiency
Skills

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5.0

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Leo Rudnik

Irina is a highly motivated person, always willing to try, to change, to improve everything around, including herself. Her diligence, organizational skills and creative thinking make it possible to realize any project, she takes part in.

Sergey Baum

It was pleasure for me to work with Irina on a process improvement project in IT. I stress Irina's ability to manage a teamwork and to be a leader of changes. I'm always ready to work with Irina on new projects and I'm sure that she is the right person for many kinds of work.

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Credentials

  • ITSM Processes Management and Improvement
    Cleverics
    Aug, 2012
    - Oct, 2024
  • IT Personenel Management
    Cleverics
    Nov, 2011
    - Oct, 2024
  • ITIL v3 Service Offering and Agreement
    IT Expert
    Oct, 2008
    - Oct, 2024
  • Financial Management for IT services
    Business Experts
    Jul, 2003
    - Oct, 2024

Experience

  • DEPO Computers
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Head of Cloud Division
      • Mar 2013 - Present

      - Negotiation of the vendors and other supplyers contract conditions; - Management of service deficiencies in the vendor provided services; - Work with other departments to ensure all contracts provide the required service levels; - Control budget, recurring costs and opportunity costs; - Taking care of the contracts with clients (assistance in different problems, both pre- and after sales, milestones, rates, special offers); - Responsible for the clients' satisfaction; - Discussing and writing the terms and requirements of Service Level Agreements down with clients and contractors; - Taking part in the sale process with understanding the particular client needs and adding value to the clients' business; - Developing the KPIs for the client support processes;

  • DIXY Group
    • Russian Federation
    • Retail
    • 100 - 200 Employee
    • Team Leader IT Service Desk & Service Level Manager
      • Jun 2010 - Feb 2012

      • Negotiation of IT service requirements and realistic service level objectives; • Regular communications of IT service reporting to other department leaders; • Monitoring of fulfillment of the KPIs; • Proactively taking actions when KPIs are not met; • Creation of user satisfaction surveys and analyzing their results; • Managing complaints and solving conflict; • Team supervision, establishing schedules and work plans for team members; • Monitor overall performance of team, • Planning and implementation of actions for assessment and training as well as team motivation;

  • Absolut Bank
    • Russian Federation
    • Banking
    • 100 - 200 Employee
    • Leading Expert of ICT Quality Assurance
      • Jan 2008 - May 2010

      • Review of quality performance indicators and recommendation for continuous quality improvement; • Development and implementation of methodology for collecting and analyzing primary records to calculate KPI values; • Design and implementation of process changes for measurable improvement; • Providing support to IT Service teams for delivery of consolidated reporting; • Producing plans for projects and setting milestones; • Composing, documenting and catalogueing processes; • Review of quality performance indicators and recommendation for continuous quality improvement; • Development and implementation of methodology for collecting and analyzing primary records to calculate KPI values; • Design and implementation of process changes for measurable improvement; • Providing support to IT Service teams for delivery of consolidated reporting; • Producing plans for projects and setting milestones; • Composing, documenting and catalogueing processes;

  • Red Cube Property
    • United Kingdom
    • Real Estate
    • 1 - 100 Employee
    • IT ServiceDesk Team Leader
      • Oct 2006 - Dec 2007

      • Creation of positive image for the IT Service Desk; • Defining and implementing key performance indicators to manage the quality of IT service support; • Measurement and overseeing the efficiency and the effectiveness of existing ICT processes; • Making recommendations based on analysis of reports; • Creation of report templates stemming from data compiled by ICT processes automation tool; • Team supervision, delegation responsibilities to team members; • Creation of positive image for the IT Service Desk; • Defining and implementing key performance indicators to manage the quality of IT service support; • Measurement and overseeing the efficiency and the effectiveness of existing ICT processes; • Making recommendations based on analysis of reports; • Creation of report templates stemming from data compiled by ICT processes automation tool; • Team supervision, delegation responsibilities to team members;

  • Wimm-Bill-Dann
    • Russian Federation
    • Food and Beverage Manufacturing
    • 100 - 200 Employee
    • Business Relationship Manager
      • Feb 2003 - Oct 2006

      • Ensuring service levels and business expectations are met; • Identifying win-win opportunities for both the ICT and other Departments; • Monitoring ongoing commitments to ensure exemplary fulfillment; • Taking part in regular meetings between the different Departments and ICT to develop mutual trust; • Monitoring the quality assurance of ICT processes; • Proposing process changes to facilitate improvements; • Ensuring service levels and business expectations are met; • Identifying win-win opportunities for both the ICT and other Departments; • Monitoring ongoing commitments to ensure exemplary fulfillment; • Taking part in regular meetings between the different Departments and ICT to develop mutual trust; • Monitoring the quality assurance of ICT processes; • Proposing process changes to facilitate improvements;

Education

  • Центральный Научно-Исследовательский Институт экономики, информатики и систем управления
    2001 - 2004
  • Российский Государственный Гуманитарный Университет / Russian University of Humanities
    Specialist, State and Municipal Management
    1996 - 2001

Community

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