Experience

CMI Media Group

• United States
• Advertising Services
• 700 & Above Employee

• Analyst, Business Insight

  • Jul 2023 - Present



USMCA - U.S. Minority Contractors Association

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Marketing Analyst

  • May 2022 - Jun 2023

  Increased the number of simultaneous campaigns by 50% through the use of SQL and SmartReach for campaign management. Implemented a SalesForce.com-based process automation project to streamline team workflow and reduce manual tasks, resulting in a 30% increase in team productivity and reduction of errors. Enhanced SalesForce.com to improve staff productivity, performance, and morale Successfully developed and implemented Tableau visualizations to showcase key performance indicators (KPIs), resulting in improved data analysis and decision-making for the senior staff. Utilized advanced Excel skills to gather, clean, and analyze thousands of rows of data, resulting in more accurate and actionable insights for the marketing team. Show less



Hitex

• Data Analyst

  • Aug 2021 - May 2022

  Conducted thorough market research and analysis to identify business needs and used these findings to develop detailed project plans and specifications. Collecting and analyzing data using SAP software, including SAP Business Warehouse and SAP Business Objects, to identify trends, patterns, and insights that can inform business decisions. Prepared and presented reports, proposals, and presentations to Supply Chain Operations Leadership to support decision-making and strategy development. Collaborate with cross-functional departments daily to maintain positive communication/interaction. Tracked, monitored, and evaluated the effectiveness of implemented solutions, using data and metrics to identify areas for improvement and drive continuous improvement. Show less



Germany Casa Bonita

• Germany
• 1 - 100 Employee

• Waiter

  • May 2020 - Aug 2021

  Collaborating with the event coordinator to ensure the successful planning and execution of events Building and maintaining strong relationships with regular customers by providing exceptional customer service Becoming an expert in the menu, including all ingredients, cooking methods, and pairings, in order to provide detailed information and recommendations to customers. Upselling menu items and promoting specials to increase sales and enhance the customer experience. Collaborating with the event coordinator to ensure the successful planning and execution of events Building and maintaining strong relationships with regular customers by providing exceptional customer service Becoming an expert in the menu, including all ingredients, cooking methods, and pairings, in order to provide detailed information and recommendations to customers. Upselling menu items and promoting specials to increase sales and enhance the customer experience.



Cafe Zupas

• United States
• Restaurants
• 200 - 300 Employee

• Shift Lead

  • Mar 2019 - Oct 2019

  Oversee daily operations and manage team members during assigned shifts. Monitor inventory levels, order supplies as needed, and maintain a clean and organized work environment. Manage customer complaints and resolve issues to ensure customer satisfaction Collaborate with the management team to develop and implement strategies for improving customer service and increasing sales Oversee daily operations and manage team members during assigned shifts. Monitor inventory levels, order supplies as needed, and maintain a clean and organized work environment. Manage customer complaints and resolve issues to ensure customer satisfaction Collaborate with the management team to develop and implement strategies for improving customer service and increasing sales