Operations Manager

• May 2023 - Present

Senior Project Manager

• Feb 2022 - Present

Event Manager

• Feb 2019 - Jan 2022

Project Manager, CIS

• Jan 2017 - Jan 2019

Pre-Event • Receive, qualify and manage client requests for proposals and information. • Obtain quotations and negotiate with suppliers • Create and sell innovative proposals for events, incentives, meetings and conferences in Denmark, Norway, Iceland and more. Post Event • Manage reservation, confirmation process and contracting with clients and suppliers (hotels, restaurants, transport…) • Onsite assistance in the management and production of the events • Closing the event file, managing the billing and invoicing process to clients and suppliers • Providing a detailed financial summary to management showing profit and costs of projects Key learnings: Understanding client’s key needs in order to make a tailor-made unique program that exceeds expectations. Creating new products in line with company product development initiatives and sharing them with colleagues. Developing and maintaining knowledge of trends in venues and suppliers and managing key relationships. Show less

Cabin Crew

• Aug 2013 - Aug 2016

• Safety and Security: Vigilance and alertness throughout all phases of the flight, managed tense situations to resolve in a positive outcome • Customer Service: Delivered best-in-class service to a culturally diverse base of customers, anticipated customers’ needs • Communication: Enabled fast decision making of supervising staff by judging the severity of the situation and communicating timely and effectively Key learnings: Ability to manage large crowds in a in a strictly regulated yet dynamic environment, decision making in emergency situations, delivering customer value in an international context, workplace diversity. Show less

Hostess

• May 2010 - Aug 2013

• Functional leader (client): Assigned a specific area of responsibility to work in conjunction with the principle organizer's efforts • Client services (client): Main liaison between client’s needs and CCD management to ensure end-to-end client satisfaction during event • Onsite work (CCD): Preparation of conference rooms, delegate information on arrival as well as ensuring compliance with safety and security procedures • Tours and orientations (CCD): Tasked with tour guidance of CCD complex and surrounding area Key learnings: Truly understanding everyday event execution, mobilizing resources to meet client demands in changing circumstances, ability to familiarize with new content, evacuation procedures. Show less

Delegate Services Manager

• Feb 2012 - Jul 2012

• Onsite work: Set-up and management of registration desk, ensuring client satisfaction throughout event • Sourcing: Management of delegate material sourcing from design to finished, sourced product incl. supplier negotiation • Financial management: Handling of accounts receivable in Cvents Event Mgmt. software • Website and promotion: Website creation for upcoming events through Cvents Event Mgmt. software Key learnings: Stress resistance in managing within tight deadlines, ability to trouble-shoot for client, functional experience in Cvents and MS office, supplier negotiation, accurate data inputting. Show less