Target Manager

• Jul 2020 - Present

Administrative Services Manager

• Apr 2018 - Present

• Plan, coordinate and manage all administrative procedures and systems;• Allocating responsibilities and office space;• Ensuring the smooth and adequate flow of information within the company;• Managing schedules and deadlines;• Purchasing new material as needed;• Identifying obstacles and offering solutions for improvement;• Monitoring costs and expenses to assist in budget preparation;• Overseeing facilities services and maintenance;• Organising and supervising other office activities;• Adhering to policies and regulations;• Keeping up with all organisational changes and business developments.

International Sales Operator

• Feb 2017 - Aug 2017

•Answer phone calls from customers and deal with problems as they arise•Follow up with customers to make sure that they are satisfied with a particular product•Provide any necessary data or reports to the sales team•Exert attention to detail, as customers may have the same problems; report the problems as necessary•Acknowledge customers by responding to emails, texts, and phone calls•Update all contact information for clients•Deal with any customer complaints and resolve the issue as necessary•Do any necessary administrative work including filing reports or presenting sales team with necessary documents

Customer Experience Manager

• Sep 2015 - Mar 2017

• Supervise day-to-day operations in the customer service department;• Respond to customer service issues in a timely manner;• Create effective customer service procedures, policies, and standards;• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis;• Implement an effective customer loyalty program;• Maintain accurate records and document all customer service activities and discussions;• Assess service statistics and prepare detailed reports on your findings.

Internship at Corporate Sales Department

• Jul 2014 - Dec 2014

•Receiving phone calls and walk-ins from clients•Processing customer service requests;•Completing insurance applications and managing customer files•Arrange appointments with clients and sales team•Provide troubleshooting assistance for customer orders•Manage sales tracking tools and report on important information•Keep record of sales trends•Stay up-to-date with new product and feature launches;•Review pending orders and specific customers requests to ensure excellent customer service and customer experience;•Suggest sales process improvements.

Translator

• May 2013 - Dec 2013

Multimedia Journalist

• Mar 2013 - Nov 2013

Tutor of Arts History in "Saturday School"

• Mar 2010 - May 2012

Teacher Assistant in "Intensive English Language and Mathematics Summer School Program"

• Jul 2010 - Jul 2011

Volunteer, English Language Teacher

• Jul 2011 - Aug 2011