Experience

Hotel Sunset Resort Pomorie

• Bulgaria
• Hospitality
• 1 - 100 Employee

• Marketing And Sales Manager

  • Apr 2006 - Present

  Developing, negotiating and monitoring the contracts with the tour operators, assigning the sales territory and target groups, coordinating the sales activities with other hotel departments, implementation of sales strategy to grow annual visitor numbers, collecting customer and tour operator’s feedback to improve services, managing of the entire invoicing process, responsible for the branding, advertising and the participation in different travel fairs. Responsible for the customer complaints procedure and the process for handling customer complaints, for the organisation and sucssesful event performance. Show less



Iberostar Group

• Spain
• Hospitality
• 700 & Above Employee

• Sales And Marketing Manager at Hotel Festa Panorama

  • Mar 2005 - Apr 2006

  Responsible for the implementation of the contracts with the tour operators, yield management duties, organisation of events and conferences, managing the reservation process, invoicing, B2B and B2C communications. Responsible for the implementation of the contracts with the tour operators, yield management duties, organisation of events and conferences, managing the reservation process, invoicing, B2B and B2C communications.



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Customer Service Representative

  • Apr 2001 - Oct 2004

  Complete guest service of German tourists in Bulgaria regarding hotel services, complaints, excursions, emergencies, etc. Annual participation in the company’s most important event – the travel fair in Frankfurt, organized for the presentation of the new travel catalogs; participation in road shows; presentation of the Neckermann Family product and Bulgaria as a touristic destination for the travel agents Complete guest service of German tourists in Bulgaria regarding hotel services, complaints, excursions, emergencies, etc. Annual participation in the company’s most important event – the travel fair in Frankfurt, organized for the presentation of the new travel catalogs; participation in road shows; presentation of the Neckermann Family product and Bulgaria as a touristic destination for the travel agents