Experience

Euroanswer

• Romania
• Outsourcing/Offshoring
• 1 - 100 Employee

• Sales & Marketing Assistant

  • Dec 2016 - Present

  Provides support for managers on 3 primary levels: sales and marketing (main focus), commercial and travel administration.Typical responsabilities: - prepares presentations required by direct managers;- updates customers’ accounts, delivers sales reports;- assists with prospecting new customers;- in charge with communicating with the marketing agency, assists with verifying marketing materials, proposes new ways of promoting the company;- handles contract management (creates and brings up-to-date reports containing relevant data regarding the active customers, maintains physical files’ rectitude, requests missing/additional files when disparity found;- deals with travel administration and accommodation (books flights, reserves hotel rooms, makes payments, all consistent with cost control policies)



Rentrop&Straton

• Romania
• Business Consulting and Services
• 1 - 100 Employee

• Product Manager

  • Sep 2015 - Jun 2016

  Administering products from the assigned porftolio - taxes and contributions - (printed and electronic products/CDs, subscription-based or one-time purchases, sold through two main sales channels: telemarketing and on-line)Preparing offers for these two sales vehicles: telemarketing (weekly marketing selections for the planned telemarketing campaigns, documentation – scripts for sales agents, promotional offers etc.); on-line: editing landing pages based on the material received from copywriters.Recording data in the dedicated platforms: creating launch files containing specific information regarding the edited product, registering price, creating offers in the systems, updating them according to the latest legislative changes; administrating the product in terms of appearing in due time, conforming to the editorial plan, establishing the circulation (number of samples to be printed), proofreading, writing promotional materials for the product’s covers, stock supplementation.Reaching the established sales objectives.Editing daily and weekly newsletters.



KingCrownOnlineServices

• Order Support and Purchases Assistant

  • May 2014 - Apr 2015

  Order Support Attributions:Managed the orders placed by the customers on the Bingo Shop, gathering all the necessary information in order to have them submitted successfully by the Finance team; handled similarly the prizes that customers won during promotions and the special requests - gifts requested by the Sales/Retention Manager; ensuring the follow-up and input from the Finance team; reviewed pending orders and made sure they were in schedule;Handled returns when customers got defective items or had complaints in regards to the received product; contacted the seller, ensured the communication between the customer and the seller; submitted accordingly a new request;Payments and Purchases Attributions:Took over the payment attributions after a few months; submitted order requests via various online sellers; followed up on the orders and provided requested information to the connected departments;Handled the purchase requests which came from diverse departments; selected the appropriate payment method for the transaction;Searched for an alternate supplier when the product was out of stock or there were payment restrictions (the site didn’t accept billing information from Romania, the supplier didn’t ship to a certain location);Searched for the most suitable and cost-effective providers per supervisor request; Marketing Attributions: Searched for suitable prizes taking into consideration the players’ profile, the amount spent by them when betting on the gaming sites, their interests, the core idea of a certain promotion;Financial Attributions:Created and maintained a budget report containing the costs distributed per months, prize categories;



CGS (Computer Generated Solutions)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2012 - May 2014

  Manually processed orders for telephones and accessories that were placed through different sales channels (telesales, online, third-party retailers); our department handled the orders that the system didn’t manage to finalize automatically due to diverse error types, their completion involving the assistance of departments such as account services, credit department, finance or order verification;Performed outbound calls in order to verify different pieces of information with the customers related to their recently placed orders; received calls from customers and handled their questions, complaints and requests via telephone; Resolved product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution; in addition to that, the job also implied performing reviews, managing customers’ accounts, offering customer support using different software applications, recording details of actions taken;Periodically completed courses that maintained up-to-date knowledge of products and customer options in order to provide proper information ( they announced the newest products and offers, provided information concerning the features and capabilities of certain phones, revealed updates regarding procedures and workarounds);Contributing to team effort by accomplishing results as needed; the results were verified through recurring coaching sessions which took into consideration certain quality and productivity parameters significant for individual performance and were based on the evaluation of received calls and processed orders.