Experience

Women and e-Commerce (WE)

• Bangladesh
• Information Technology & Services
• 1 - 100 Employee

• Executive Director

  • Apr 2022 - Present

  Directs the team and other departments on projects, strictly adhering internal and client’s processes while leading project delivery. Controls and leads projects with financial targets in mind. To direct team members to ensure that all requirements are being met in terms of overall project delivery. To supervise and manage the delivery of the work from the account group. To think ahead and proactively plan out and assign workload on the business. Supports the team by handling multiple briefs at any one time and leads the smooth delivery of each Show less



Loosely Coupled Technologies

• Malaysia
• Software Development
• 1 - 100 Employee

• Senior Manager

  • Jan 2021 - Dec 2021

  •Building and managing merchant relationships. •Define, analyze, document and verify current business processes, business rules and requirements and document customer's current and future business needs by completing the requirement specification documentation (RSD). •Account Director for ROBI (https://business.robiezassist.com/website/login.html ) and bKash Limited (Merchant Account and PRA having 12 on-ground executives’ team) •Vendor Management Suzuki Bangladesh, Rangs (Rancon), Pureit -Unilever, Bibiana, KayKraft, Vibrant, Deshibhalobashi.com. •Campaign design and management. Proposing campaigns and ensuring revenue. Make sure about Product Stock and properly update the system. •Ensure the proposed solution and requirements are understandable by stakeholders using standard communication tools (UML). •Responsible for all logistics support for all vendors online sales through Paperfly Private limited, E- courier, Capital Logistics & C Express Ltd. •Responsible for all PR and Media communications, branding endorsement communication with Gazi TV, DBC news, News 24, Channel 9, ATN news, Nagorik TV, Radio Amar, Dhaka FM , Radio shadhin, Jago news, Prothom alo, Daily Observer , Sarabangla.net , Daily Star ) Show less



MY Outsourcing Limited

• Computer Software
• 1 - 100 Employee

• Manager

  • Jul 2019 - Dec 2020

  Responsible and lead a team for campaign management ,Account Director of Nestlé Bangladesh Limited, Square foods and Beverage Ltd ,Square Toiletries Ltd , Mediacom Limited, IGLOO, Fresh , IDC, Berger Bangladesh , Apex Footwear Ltd , Incepta pharmaceuticals , Fair Distribution Limited , Arla Foods Bangladesh Ltd, Sheba XYZ. Also responsible for creating and implementing a long-term communication strategy, producing a yearly commercial calendar plan. Acts as the brand’s spokesperson with media relations, Formulates and implements public relations strategies, selects and manages communications with external agencies and other non-campaign activities. Also, providing strategic input and direction for the brand, developing style guides, templates, and other materials, developing non-campaign brands while keeping the company’s vision, mission, and objectives in mind. Ensuring all team members provide quality customer service, monitoring the delivery of the brand direction and recommending areas of improvement. Manages and Planning content for Social Media Pages.Planning and preparing persuasive business proposals, campaigns, presentations and quotations To identify and qualify customer needs, develop sales strategies, campaigns and negotiate and closes profitable projects with 100% success rate. Show less



Content Matters Ltd

• United Kingdom
• Business Consulting and Services

• Manager

  • Jan 2017 - Jun 2019

  Content Matters Ltd (Sister concern of Gazi Group) Department: Brand , Media and Operation Duties/Responsibilities: Lead a team for digital media networking and Manage the Official Website (www.tigercricket .com.bd), Digital Contents and Social Media Platforms (Facebook, Twitter, Instagram) of the Bangladesh Cricket Board (BCB). Manage the social pages of Bangladesh Premier League and all Promotions, activities during Series .Collaborated with team Franchise and BPL Committee and agency’s related BPL’s Promotion for a successful events. Responsible for the “ RABBITHOLE “ app branding and Communication with the stakeholder and advisories. Activity on VAS: On VAS monitoring mobile related products and services of Content Matters Ltd as mobile news, mobile apps, wap etc with Robi , Banglalink and Grameenphone . Also initiate and lead product and business development activity in related areas. To liaise with external stakeholders i.e. mobile operators, marketing agencies, apps development agencies, technology platform vendors, handset manufacturers and required agencies is also part of my work. I also design & manage program in coordination with Brand team and creative design team. • Successfully engaged huge audience in BPL 2017 series in Social Media and Stadium activities. • Received “Champion “award in Digital Media Pitch Session at Unilever presents Digital Week 2017. • Received digital partner award at Fresh presents Shadhin Commentator Hunt in BPL 2017 organized by Radio Shadhin • Received “Grand Prix” award at Digital Marketing Award 2018 for Best Use of YouTube. • Successfully engaged huge audience in BPL 2018(held in 2019) series in Social Media and Stadium activities • Achieve Guinness World Record “Most people sweeping the floor (Single venue)” in Dettol Poricchonno • Dhaka 2018 Organized by DSCC as digital partner Show less



Bangladesh Cricket Board

• Bangladesh
• Spectator Sports
• 100 - 200 Employee

• Social Media Manager

  • Jan 2017 - Jun 2019

  Lead a team for digital media networking and Manage the Official Website (www.tigercricket .com.bd), Digital Contents and Social Media Platforms (Facebook, Twitter, Instagram) of the Bangladesh Cricket Board (BCB). Manage the social pages of Bangladesh Premier League and all Promotions, activities during Series .Collaborated with team Franchise and BPL Committee and agency’s related BPL’s Lead a team for digital media networking and Manage the Official Website (www.tigercricket .com.bd), Digital Contents and Social Media Platforms (Facebook, Twitter, Instagram) of the Bangladesh Cricket Board (BCB). Manage the social pages of Bangladesh Premier League and all Promotions, activities during Series .Collaborated with team Franchise and BPL Committee and agency’s related BPL’s



Optimax Communication Ltd

• Bangladesh
• Technology, Information and Internet
• 1 - 100 Employee

• Assistant Manager

  • Feb 2012 - Oct 2016

  Department: Service Delivery & Brand Duties/Responsibilities: Designed brand awareness campaigns for all company products. Planned and coordinated media local and national events. Assisted in the promotion of all company brands and Packages.Planning and execution of all communications and media actions on all channels, including online and social media. Assisting with product development, pricing and new product launches as well as developing new business opportunities. Creating and managing promotional collateral to establish and maintain product branding. Managing the budget for advertising and promotional items. Competitor and customer insights analysis. Show less



Banglalion Communications Ltd

• Bangladesh
• Telecommunications
• 200 - 300 Employee

• Senior Team Leader

  • Nov 2010 - Feb 2011

  Department: Customer Care & Call Center Duties/Responsibilities: Handling Daily Operations . Boosting Team Morale . Evaluating Performance . Implementing Feedback . Assisting Management . Make monthly schedule and roaster duty for engineer, make daily reports and update customer database, solve any kind of issue of engineer and call center executives. Department: Customer Care & Call Center Duties/Responsibilities: Handling Daily Operations . Boosting Team Morale . Evaluating Performance . Implementing Feedback . Assisting Management . Make monthly schedule and roaster duty for engineer, make daily reports and update customer database, solve any kind of issue of engineer and call center executives.



Grameen Cybernet Limited

• Bangladesh
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Engineer

  • May 2007 - Sep 2010

  Department: Service Support and Customer CareDuties/Responsibilities:IP initializing , Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience, maintain daily reports and user database, Preparing monthly reports.System monitoring and response .Preparing Roaster duty (Day Shift/ Night Shift) and Data Center Management, LAN/WAN Support For Noc.

• Intern

  • Feb 2007 - May 2007

  Department : Service Support and Customer Care Responsibility : IP initial , solve customers’ complain over phone , Database Maintain .