Experience

Hertz Pakistan

• Automotive
• 1 - 100 Employee

• Chief Executive Officer

  • Oct 2017 - Present

• Chief Operating Officer

  • Feb 2010 - Sep 2017

  Responsible for Business Development,/Sales, Operations, HR and IT



I&B Consulting

• Pakistan
• Human Resources Services

• Senior Consultant

  • May 2023 - Present



Self-employed

• Corporate Consultant & Trainer

  • Jun 1994 - Present

  Trained employees at a variety of levels within the multinational companies that I have worked at. Building on my extensive experience, I now offer HR and corporate trainings as well as consulting in the following areas: Consultancy Areas • Job Analysis / Review • Performance Management Based in KPIs • Organizational Restructuring • Executive Consultation / Mentoring Top Courses • Change Management • Leadership • Conflict Management • Communication Skills • Operational Excellence • Customer Services Show less



Freelance

• Visiting Faculty & Guest Speaker

  • Jan 2008 - Present

  Teaching and serving as guest speaker at MBA classes for hundreds of students at universities including SZABIST, Karachi University, CBM, Newport, and Iqra University. Teaching and serving as guest speaker at MBA classes for hundreds of students at universities including SZABIST, Karachi University, CBM, Newport, and Iqra University.



Syndustria (Pvt) Ltd

• Director

  • May 2008 - Jan 2010

  Joined Syndustria Pvt Ltd (part of ITHACA- CAPITAL group) and sister concern of Hertz as Director Operations & Services. The company provides Vehicle Tracking/Fleet Management services. Was responsible to setup and manage following departments: • Customer Services • Call Centre – Control Room (24/7/365 operations) • Response and Recovery (24/7/365 operations) • Information Technology (IT) Joined Syndustria Pvt Ltd (part of ITHACA- CAPITAL group) and sister concern of Hertz as Director Operations & Services. The company provides Vehicle Tracking/Fleet Management services. Was responsible to setup and manage following departments: • Customer Services • Call Centre – Control Room (24/7/365 operations) • Response and Recovery (24/7/365 operations) • Information Technology (IT)



A.P. Moller - Maersk

• Denmark
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Manager Customer Services - Maersk Pakistan

  • Jan 2006 - May 2008

  Played key role in the revamping of the department which was duly reflected in improved customer satisfaction and consistent achievement of outstanding scores on Key Performance Indicators(KPIs). Pakistan’s KPI scores remained on top of all other countries in South Asia Area for most of the year 2006. In November’2006, took over as ‘Senior Manager’ in Sales & Marketing. The department was involved in diversified activities and as Head of the department, I was responsible to: • Liaise with Principals both at Centre and Region for Line Commercial activities • Develop and recommend sales and marketing strategy • Undertake Market intelligence / Identification of New & Potential Customers • Manage Pricing of products/services Show less



P&O Nedlloyd

• Netherlands
• Maritime Transportation
• 1 - 100 Employee

• Deputy General Manager - Custmer Operations/IT

  • Mar 1997 - Dec 2005

  Major areas of work from 1997 to 2001 were: • Establish long term needs for Information Systems and plan strategy for developing systems • Management Reporting and Liaison with Principal Office in London/Rotterdam and Regional Offices in Mumbai/Dubai In 2001, became Deputy General Manager, Customer Services / Operations Department and in 2003, I was elevated as Head of Customer Services / Operations Department. Following major tasks were performed during my charge of the department: • Implementation of FOCUS 4 (a comprehensive package involving Commercial and Operational aspects) at company’s head office at Karachi and four inland stations • Pakistan emerged as one of the best country location in terms of KPIs among countries of the MESAF (Middle East, South Asia and Africa) region • Special assignment to lead PONL Pakistan’s efforts in promoting and implementing “E-Commerce Products” achieving 70% transactions with its customers in 3 months • Implementation of “Back Rooming” and “Call Centre” concept in PONL Pakistan transferring most of the documentation work to “Shared Service Centers” located in India (Pune and Chennai) 4 years of experience of managing IT/MIS as well as Customer Services helped me a lot in better understanding of the user needs and how to meet them effectively. Show less



Siemens

• Germany
• Automation Machinery Manufacturing
• 700 & Above Employee

• Senior Systems Analyst - IT Head

  • Jul 1990 - Mar 1997

  Worked at Siemens Pakistan Engineering Co. Ltd as Project Leader on ‘PRODSTAR’ which was an ERP system (Material, Planning & Production Modules) implemented at Siemens Factory in two years' time. Worked as Project Leader, for development of Software “IPC” to control the activities of project business, (an important area of interest for SIEMENS). This software covered all Project Management Functions and its development was a quantum leap as Siemens Germany, through an agreement with Siemens Pakistan, decided to implement it in all parts of Siemens World. The software was presented in Innovation Competition held in Indonesia in 1997 where it got an award and certificate of merit. Show less