Experience

CITY SEASONS HOTELS
• Oman
• Hospitality
• 1 - 100 Employee
• Receptionist

  • Mar 2016 - Present


HORIZON HOTEL APPARTMENT DUBAI

• Receptionist

  • Aug 2014 - May 2015

  JOB RESPONSIBILITIES   Take care of all Check –in check-out guests  Take care of Guest complaints and Request  Reply all mails and take prosper decision  Control on-lines Booking and make sure timely update  Admin Hotel legal works(Dm,DTCM, etc)  Take care of Hotel Maintenance  Daily Report send to MD everyday JOB RESPONSIBILITIES   Take care of all Check –in check-out guests  Take care of Guest complaints and Request  Reply all mails and take prosper decision  Control on-lines Booking and make sure timely update  Admin Hotel legal works(Dm,DTCM, etc)  Take care of Hotel Maintenance  Daily Report send to MD everyday



Ramada Chelsea Hotel AlBarsha 4 Star hotel

• Receptionist

  • Nov 2011 - Aug 2013

  JOB RESPONSIBILITIES  Take care of all Check –in check-out guests  Enter all data Department of Dubai commerce and tourism as per there Data entry Procedure and sent by intranet, and supervise and train the hotel employees for reporting of the guest in the system as per the tourism department.  Update employees entry in the system  Take care of Arabic guest while check in and check out and make sure reservation has been updated as per guest request  Room assign for next day  Assist front Desk Reservation, Guest Service And Concierge Show less



City Seasons Hotel

• Hospitality
• 1 - 100 Employee

• Bell Captain

  • Dec 2011 - Nov 2012

  JOB RESPONSIBILITIES  Assisting all guest with their luggage.  To present the guest City Seasons Hotel with the best knowledge and attitude  To satisfy the guest by providing reliable information handling groups and conferences all responsibilities of concierge  Providing all the information’s of city Events and Hotel Events locations  Providing transportation facilities on required  Assisting guests with all information for key locations as tourist attractions, Banking, Restaurants Etc  Keep records of all valet parking charges.  Taking care of all guest mail and Parcel and their delivery to the guests room as quick and professional manner Show less



Banyan Tree Hotels & Resorts

• Guest Service officer

  • Apr 2010 - Mar 2011

  JOB RESPONSIBILITIES  Welcome the guest with warm greeting within 3 rings,  Receive calls and listen properly their needs and handle with extra care and solve it as soon as possible and feel them satisfied  promoted the event and any promotion going on in hotel  Give Wake-up Calls without any absent and follow up with reservation to the guests and inbound customers.  Giving them the Qibla direction, Food Orders, HK services, Internet service, Lost and Found, Concierge requests, Engineering Requests and all Departmental request of guest I use to send on FCS  Use to make sure that the guest leave me with lots of satisfaction that he got the answer for his needs And also use to make sure and put the extra efforts to solve the queries angry person‘s for retaining the customers.  Got parsing for taking right order and put in MICROS, Also good in selling and giving substitute to the customers and also help as an assets in increasing the sales of new outlets, promotions and increase the income of the hotel , during clearance never forget to take feedback.  Always try to increasing the new sales or new promotions of hotel,to take Restaurant reservation, SPA, Recreation etc. Show less



Angsana Hotel Dubai

• CID Clerk

  • Jun 2008 - Oct 2009

  JOB RESPONSIBILITIES  Update all Check –in check-out guests to department of Dubai commerce and tourism as per there Data entry Procedure and sent by intranet, and supervise and train the hotel employees for reporting of the guest in the system as per the tourism department.  Also look in to the Check –in check-out of guests, Assign the room for incoming guest, filling profiles, Billing transactions, Group checking and Checkout.  Use to receive calls on behalf of the operator and make sure all callers get satisfy.  Try to Maximum my efforts to take care of guest and help them out with bell services, Internet services Key Card or Mails, appoint a Rental car/Taxi. Never forget to take feedback from stayed guest.  Helping the guest for Internet service, Fax, Mailing, Meeting organizer, Lamination etc. Show less



Al waleed Business Management and Secretarial Service

• Public Relation Officer

  • Jul 1995 - May 2008

  JOB RESPONSIBILITIES  Government documents clearance (Dubai Municipality, DTCM, Economic) for hotels  Checked all billing Transaction penalty from government Dept,  Handling new or renewal License procedure for hotels  checking the papers for renewal are filled properly and stamped  checking all papers works for renewal are filled properly and stamped  Keep records yearly regeneration of hotels by Dubai Chamber of hotels and Tourism Department  Dealing with hotels for Accounts and CID reports  All Check –in check-out report use to maintain through Dubai tourism Data Procedure and send to them by intranet  Handling hotel accounts and makes receipt of tax paper for Dubai municipality and submited monthly Hotel Statistic for DTCM.  checking the papers for renewal are filled properly and stamped Checking all papers for renewal are filled up properly and stamped  Take care of hotel day to day and make sure the hotel doesn’t get any fines the records should checking the papers for renewal are filled properly and stampedbe clear from Government Dept Show less



SR Suites

• United States
• Hospitality
• 1 - 100 Employee

• Sales Supervisor

  • Oct 1994 - May 1995

  JOB RESPONSIBILITIES  Checking the airway bills and make sure the invoices are correct, deliver /receive shipments on time.  Filing acknowledged copies of Deposited Bank invoices , and discount bills.  Maintain the Kyc of the customer and preserve the documents.  introducing new proposals and provide substitute to their needs and retain them with my friendly Nature to promote the business  Always try to sell the promotion products to the customer. JOB RESPONSIBILITIES  Checking the airway bills and make sure the invoices are correct, deliver /receive shipments on time.  Filing acknowledged copies of Deposited Bank invoices , and discount bills.  Maintain the Kyc of the customer and preserve the documents.  introducing new proposals and provide substitute to their needs and retain them with my friendly Nature to promote the business  Always try to sell the promotion products to the customer.



Bait UN Nasr Co-Op Bank Ltd Mumbai

• Marketing Officer

  • May 1992 - Sep 1994

   Visit to local people and convince them to open an account in our bank and make them as our active customer.  After recruiting the customer to collect money from them (door to door services)and deposited at cash counter in our bank.  Make sure all money transaction is accurately written in ledger and daily sign by the mangers on all forms and customer records.  Visit to local people and convince them to open an account in our bank and make them as our active customer.  After recruiting the customer to collect money from them (door to door services)and deposited at cash counter in our bank.  Make sure all money transaction is accurately written in ledger and daily sign by the mangers on all forms and customer records.