Software Engineering Intern - Accessible Wayfinding for Diverse Disabilities at Google Maps

• Jul 2023 - Present

Data Science Research

• Jun 2023 - Present

In my current project, I am using Python to delve into the captivating world of the Mandelbrot Set. By implementing the Mandelbrot Set algorithm, I am generating visual representations of its intricate patterns using the Matplotlib library. Additionally, I am investigating the mathematical properties of the set and exploring its connections to complex dynamics, chaos theory, and topology. This project has been an exciting journey of discovery and an opportunity to enhance my programming skills while unraveling the mysteries of this mesmerizing mathematical construct. Show less

Instructional Technologist

• Sep 2022 - Present

As a technology support specialist at the Borough of Manhattan Community College, I was responsible for ensuring that all software and hardware systems were fully functional and up-to-date. This included installing and configuring operating systems such as Windows and Mac to ensure that software was compatible and up-to-date. To ensure that end-users had the best experience possible, I regularly performed software upgrades for security updates, as well as added new and improved features and speed enhancements. This allowed for a more efficient and productive work environment. In addition to maintaining software systems, I also maintained and fixed projectors, smartboards, and computers in classrooms and computer labs. This included troubleshooting and fixing issues related to hardware malfunctions or software errors. On a daily basis, I assisted 3-5 professors with technology issues such as login problems or other technical difficulties. My knowledge of technology and excellent problem-solving skills allowed me to effectively identify and resolve issues, ensuring that professors were able to focus on their work without interruption. Show less

Customer Service Associate

• Jul 2021 - Jan 2023

As a customer service representative at Duane Reade, I successfully decreased wait times during busy periods by proactively ringing up purchases and calling upon the shift leader for additional assistance. This resulted in increased customer satisfaction and positive feedback from clients. My dedication to providing exceptional customer service also extended to developing a favorable community reputation and strong client relationships. I made it a point to greet customers warmly and inform them of current sale offers, which helped to establish trust and loyalty. To better serve our customers, I took the initiative to memorize all company products and services. This allowed me to quickly and efficiently answer customer questions and increase upsells. As a result, I was able to contribute to the overall success of the company and provide an exceptional shopping experience for every customer. Show less