Experience

Promenade Group

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Sales Development Representative

  • Mar 2022 - Present



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Sales Manager

  • Jun 2018 - Jan 2022

  Led and cultivated a high-performing team that focused on selling the total solution and providing customer service with the goal of achieving store sales goals and bottom line profit. Made a visible impact as a retail leader and business professional resulting in an average increase of 11% in total store revenue year over year by driving the stores merchandise sales, technology services portfolio, print & marketing services, business-to-business network and community relationships. Personally developed and trained 4 Sales Associates to Tech Associates and 3 Sales Associates to become Supervisors. As a result of strong coaching, the store became one of the training stores for the region. President’s Club Award, Ranked number 9 in the nation out of 1,350 stores for the year 2019.



CVS Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Store Manager

  • Dec 2014 - Apr 2017

  Accountable for sales performance, operational/in-store execution, and customer care management. Managed a store with a volume of over $1.5 million in total sales and a total staff of 22, which included 2 Assistant Managers, 2 Pharmacy Manager, 5 Shift Supervisors, 6 Pharmacy Technicians, and 7 Clerks/Cashiers. Empowered colleagues to be and do their best, every day. Implemented and aligned Assistant Managers and Shift Supervisors work week guidelines in order to increase productivity in both levels.Managed scheduling to plan the weeks ahead making sure there are enough colleagues to assist customers and keep check out times quick and convenient. Planned out replenishment activities, plan-o-grams, and any other projects, while keeping labor costs low to ensure higher profitability. Store Scorecard Award, Excellent Performance for Q1 & Q2 in 2016. Increased MyCustomer (NPS) & Manager Controlled Profit year over year.



RadioShack

• United States
• Blockchain Services
• 700 & Above Employee

• Store Manager

  • Apr 2010 - Oct 2014

  Managed 1 Assistant Manager and 6 Sales Associates. Completed all facets of retail store management including customer retention, training, scheduling, visual merchandising, sales, and inventory control. Continuously ensured labor costs were within budget while maintaining exceptional operational standards and customer experiences.Ensured great customer service from each employee, which resulted in increased traffic by 12% and increased sales by 8%. Number 2 in the district for a consecutive 3 months for operational performance. Kept up one of the highest profit margins in the district as a result adapted a new program “Fix It Here” Fix It Here Attach Award, Number 1 Fix It Here Attach in the District for July 2014.Key RSPP Attach Award, Number 1 RadioShack Protection Plan in Key Category in the District for August 2014.