Social Media Analyst

• May 2022 - Present

Information Technology Network Administrator

• Aug 2010 - Jul 2022

• Installation, maintenance and support the effective operation of LAN & WAN Server-based Operating Systems.• Providing troubleshooting, analysis and support for Wireless and Wire LAN/WAN, software/hardware problems and escalating issues.• Configuring and setting up a company’s wireless network over Wireless-G Broadband Router WRT54GL and WRT120N.• Configuring and setting up the company hardware (PCs, printers, terminals) installing and maintaining and resolving technical problems and issues.• Support and training staff in the use of automation hardware/software by instructing users on the proper operation of PCs, portables, and printers.• Performing backup and/or restoration of tapes, maintaining logs, facilitating off-site storage.• Administrating and monitoring local user accounts, groups, rights and permissions for security and maintenance of the network.• Performing local user administration by adding, deleting and/or suspending accounts, performing password maintenance, and maintaining rights and authority, as required.• Developing and maintaining documentation and lists pertaining to technical matters such as IP addresses, email, passwords, etc.• Completing purchases of related equipment, while adhering to the relevant tendering policy and processes.• Disposing of archived computer equipment, per company policy, and ensuring hard drives and data are properly cleaned prior to disposal.• Recommending and implementing security procedures with respect to all company hardware and software, including liaising with administration to ensure company policies are being adhered to for inventory, control and security.• To prepare and maintain technical systems documentation including inventory, IP addresses, etc.• To participate in team meetings, as required.• IT support for company SCR activities.• Maintaining company official e-mails through CPanel.• Update Company’s official Web Site with Current Events based on Joomla 2.5.• Desktop Support inCitibank