Irfan Khan
Operations Analyst at City Group Co. KSCP- Claim this Profile
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English Full professional proficiency
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Arabic Professional working proficiency
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Urdu Native or bilingual proficiency
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Hindi Native or bilingual proficiency
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Telugu Native or bilingual proficiency
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Tamil Professional working proficiency
Topline Score
Bio
Credentials
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Data Analysis in Spreadsheets
DataCampAug, 2021- Oct, 2024 -
Connecting Data in Tableau
DataCampJul, 2021- Oct, 2024 -
Creating Dashboards in Tableau
DataCampJul, 2021- Oct, 2024 -
Data Analysis In Excel
DataCampJul, 2021- Oct, 2024 -
Data Visualization with Tableau
UdemyJun, 2021- Oct, 2024 -
Fundamentals of Logistics, Supply Chain & Customer Service
UdemyApr, 2021- Oct, 2024 -
ADVANCED EXCEL
TestDomeOct, 2020- Oct, 2024
Experience
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City Group Co. KSCP
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Kuwait
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Truck Transportation
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1 - 100 Employee
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Operations Analyst
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Sep 2021 - Present
Identifying and solving problems in various fields or specialized areas. Examine the data to figure out what is important to the problem and which methods are best to analyze it. Use statistical methods to analyze information and develop solutions to business problems. Write memos and reports for managers to look over the findings and recommendations. Identifying and solving problems in various fields or specialized areas. Examine the data to figure out what is important to the problem and which methods are best to analyze it. Use statistical methods to analyze information and develop solutions to business problems. Write memos and reports for managers to look over the findings and recommendations.
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Fleet & Operations Supervisor
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Jun 2020 - Aug 2021
Oversee efficiency of operational processes. Participate in strategic planning and goal-setting for various business functions. Analyze business requirements and customer needs. Research methods to improve operations and reduce costs. Effectively managing a fleet of over 170 vans & buses while maintaining 98 % of on time delivery percentage. Ensure the implementation of day to day activities of transportation. Oversee efficiency of operational processes. Participate in strategic planning and goal-setting for various business functions. Analyze business requirements and customer needs. Research methods to improve operations and reduce costs. Effectively managing a fleet of over 170 vans & buses while maintaining 98 % of on time delivery percentage. Ensure the implementation of day to day activities of transportation.
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GoCity - Cab
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India
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Consumer Services
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Supply Associate
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Jun 2019 - May 2020
1.Handling and managing 800+ drivers & Fleets.2.Training and On Boarding drivers.3.Prepared daily reports for drivers pay out and otherimportant KPI's By using SQL as well as Excel.4.Create D.O.D Reports of Utilization, Revenue ,RideHistory.
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Customer Service Agent
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Jan 2019 - Jun 2019
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Ensure customer gets the vehicle without any hasslesEnsure competitors don't solicit our customersPerform related duties as assigned by supervisor Maintain compliance with all company policies and procedures
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Ovenly
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United States
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Food and Beverage Manufacturing
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1 - 100 Employee
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Dispatcher & Customer Service
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Sep 2018 - Dec 2018
Receiving Orders from Customers online and telephone . Assigning Drivers for delivery. Responsible for handling Inbound and outbound calls Receiving Orders from Customers online and telephone . Assigning Drivers for delivery. Responsible for handling Inbound and outbound calls
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Education
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2010 - 2015
Madina Engineering College
Bachelor of Technology - BTech, Computer Science
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