Experience

Diversity Travel

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Senior Business Travel Consultant

  • Jun 2022 - Present



Key Travel

• United Kingdom
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Corporate Travel Consultant

  • Jul 2019 - Nov 2020

  Taking care of client travel needs from first enquiry to travel completed by phone or email. • Providing professional consultancy service for all clients, anticipating their needs and offering a range of value-added solutions to exceed their expectations. • Booking a range of travel products and offering professional advice, inclusive of our specialist fares. • Adapting to different priorities and clients • Keeping up to date with the changes within Key Travel and the travel sector e.g. Covid 19 • Achieve and maintaining all KPIs whilst working efficiently • Regularly check and action airline queue messages and monitor existing bookings that are on hold Show less



Minshell Spares

• Didbsury

• Accounts Excecutive

  • Aug 2010 - Feb 2020

  Responsible for developing weekly and monthly financial reports showing analysis of the financial accounts. Identifying and recommending modifications to existing procedures or the production of new systems to improve efficiency Duties: • Supporting Management Accountants as required • Daily inputting of sales & purchase invoices to the finance system • Identifying and promoting cost-reducing measures • Control of authorization and payment of purchase invoices • General ledger maintenance & purchase & sales ledger data entry • Updating & entering journals for sales revenue and other transactions • Processing of sales invoices, expense & credit card claims • Maintenance of old debt accounts • Train other Finance Assistants with new areas of work • Assisting in the filing of Tax returns & VAT returns • Filing, archiving & photocopying of invoices, statements and correspondence Show less



Egencia

• United States
• Travel Arrangements
• 700 & Above Employee

• Senior Business Travel Consultant

  • Jun 2018 - Jul 2019

  • First point of contact for corporate clients regarding their business travel, assisting in air ticket reservations, amendments, car hire, hotel bookings including special requests like airport parking and airport lounge bookings. • Using technical experience and customer questioning skills to achieve best value from clients. • Training new starters, on the academy bay, to settle in to the new role of business travel consultant helping them to utilize newly gained knowledge and skills • First point of contact for corporate clients regarding their business travel, assisting in air ticket reservations, amendments, car hire, hotel bookings including special requests like airport parking and airport lounge bookings. • Using technical experience and customer questioning skills to achieve best value from clients. • Training new starters, on the academy bay, to settle in to the new role of business travel consultant helping them to utilize newly gained knowledge and skills



Etihad

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Helpdesk Agent

  • Jan 2016 - May 2018

  • Providing specialist support for Reservation, Ticketing and Fare-base enquiries• Assisting management with growing and diverse workforce – monitoring agent habits and pushing to continuously improve the AHT target• Managing communication between guests and internal departments and liaising. Such as ecommerce, guest affairs, finance, eservices and other global contact centres.• Acting as a source of call resolution• Coaching agents on both formal and ad-hoc basis on technical and policy based subjects• Specialised insight into a specified field managing the information gathered and creating relationships with key stakeholders• Handled approximately 40 call escalations monthly from the operations floor.• First point of contact for Show less

• Premium Team Consultant

  • Oct 2014 - Jan 2016

  Working with several departments, including centralized and decentralized services such as CRC, eservices, Finance and business solutions• Managing a growing case load and using a case-driven approach to adding customers with both technical and procedural issues• Driving new sales and maintaining a monthly revenue improvement• Creating rapports with customers and colleagues to assist with short term issues and long term issues experienced by guest• Navigating both the sabre sonic platform and occasional use of the Amadeus system• Maintaining a strong product knowledge and able to communicate the benefits of our products to our customers• Monthly Revenue generated USD 100,000• Top Seller award in Mar 2013 – Feb14 Show less



On the Beach

• United Kingdom
• Technology, Information and Internet
• 200 - 300 Employee

• Travel Consultant

  • Nov 2012 - Oct 2014

  I have been trained in three different departments working for on the beach, firstly the sales department where i take incoming calls from customers and help them find a holiday suitable to their budget, sell them ad ons and take payment and book their holiday, the second role is getting in touch with customers who have placed the order over the internet to let them know of any changes that have been made to the holidays or to take additional payment, and finally the last role is to deal with linking issues which is sorting out the information correctly and accurately to be submitted on our website Show less



N Brown Group

• Retail
• 700 & Above Employee

• Outbound Sales Advisor

  • Feb 2010 - Oct 2012

  My job revolves making calls and promoting different campaigns. I do this by promoting the different products and services we offer, different campaigns have different promotions. I have around about 10 daily targets that I have to achieve, the most ones being revenue targets, order building targets, I also take inbound calls and take customer orders and answering any queries the customer has, also taking payments and still promoting the current offers. My job revolves making calls and promoting different campaigns. I do this by promoting the different products and services we offer, different campaigns have different promotions. I have around about 10 daily targets that I have to achieve, the most ones being revenue targets, order building targets, I also take inbound calls and take customer orders and answering any queries the customer has, also taking payments and still promoting the current offers.



Churchwood Finance Group

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Lead Generator - Debt Management Advisor

  • Feb 2009 - Feb 2010

  My job role involves me working in a financial company, a company which specializes in debt management and debt recovery. My Duties include warm calling to existing customers to give information on new and exciting products. I have also done cold calling to try and initiate contact with new customers in order to collect information and product match to the customer’s needs and requirements, on doing so I generate a successful lead, which I then transfer through to the correct department. My job requires me to work under pressure, whilst achieving and meeting set targets. I have also assisted colleagues with bilingual customers, who do not speak English as a first language. My ability to be bilingual has ensured me to a position of great responsibility, where I have closed and set up deals for debt recovery with new and existing customers. Show less



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• B2B Sales Advisor

  • Nov 2007 - Feb 2009

  Duties included ringing O2 customer's business-to-business calls, Speaking to gatekeepers and trying to get through to decision makers through effective dialogue and excellent communication skills. This was done to help sell mobile phone contracts to successful companies as well as new and existing businesses. Duties included ringing O2 customer's business-to-business calls, Speaking to gatekeepers and trying to get through to decision makers through effective dialogue and excellent communication skills. This was done to help sell mobile phone contracts to successful companies as well as new and existing businesses.