Solutions Specialist

• Oct 2022 - Present

- Responsible for ManageEngine ITOM (IT Operations Management) products (OpManager, NetFlow Analyzer, Firewall Analyzer, Network Configuration Manager, Applications Manager, Site24x7, AlarmsOne, OpUtils) implementation / installation / post-sale technical support / training. - Responsible for ManageEngine UEMS (Unified Endpoint Management & Security) products (Endpoint Central, Mobile Device Manager Plus, Vulnerability Manager Plus, Application Control Plus, Browser Security Plus) implementation / installation. Show less

Project Manager

• Nov 2019 - May 2022

- Responsible for IT Management & Security business development processes. - Managing vendor relations and find the best solutions for focus customers. - Providing technical solutions and topology designs for the customers. - Responsible for ManageEngine, Microsoft365, Azure Backup and Sophos products pre-sales/design/installation/training activities like; EndPoint Central, Log360, AdAudit, EventLog Analyzer, Patch Manager. - Responsible for IT Management & Security business development processes. - Managing vendor relations and find the best solutions for focus customers. - Providing technical solutions and topology designs for the customers. - Responsible for ManageEngine, Microsoft365, Azure Backup and Sophos products pre-sales/design/installation/training activities like; EndPoint Central, Log360, AdAudit, EventLog Analyzer, Patch Manager.

Business Development Manager

• Jun 2017 - Nov 2019

- Responsible for creating a B2B/B2C platform. - Work with Sales Team, Software Team(paid company) and DB Team(paid company) Understand all needs and create a road map for the Software & DB team. Schedule timeline & set meetings for every check-point. - Contact with key customers and try to understand their expectations from the platform. - After every critical check-point, schedule an internal presentation for the Sales Team and GM. To make sure the project will meet the expected demand. - Planning and setting up new workflows. Tracking and training the company users for this process. - Planning and implementing the system and network topology for a B2B/B2C project. - Design the automatic backup process of virtual servers & DBs. Show less

Director of Business Development

• Jan 2012 - Apr 2017

- Developing and executing strategies to increase market presence, capturing market share and developing business opportunities.- Analyzing market and competitor motives to take actions and developing relevant strategies.- Ensuring the quality of the work carried out and make sure the team follows company guidelines and best industry practices.- Evaluating the performance of the team and the business measures where appropriate.- Managing technical service team including the recruitment, development, supervision, planning, performance management and control.- Ensure that all technical service activities including installation, repair etc are conducted successfully and in a complaint way.- Executing growth projects based on Company's visions and strategies.- Managing project communication between business units.- Planning, setting up, tracking and training the users of new business workflow's process.- Supporting the sales-marketing team efforts as needed to grow the business. Show less

Project Manager

• Apr 2010 - Jan 2012

System Engineer

• Dec 2008 - Apr 2010

Design, deploy, manage, maintain & implementing top-level IT solutions for the corporate company.

Technical Consultant & Pre-Sales & Post-Sales & Supervisor

• Sep 2005 - Nov 2008