Assistant Manager Learning Development

• Jan 2021 - Present

Manage and update Union Assurance E Learning Hub. (Learning Management System) Generate and Analyze LMS reports through PowerBI Develop Learning Materials and Presentations as per the Business Requirement. Conduct Training programs such as Business Development, Sales, Adviser / Leader Induction, Product training and Motivational Trainings. Effectively conduct the post training evaluations to evaluate the progress and provide feedback to management when and if… Show more Manage and update Union Assurance E Learning Hub. (Learning Management System) Generate and Analyze LMS reports through PowerBI Develop Learning Materials and Presentations as per the Business Requirement. Conduct Training programs such as Business Development, Sales, Adviser / Leader Induction, Product training and Motivational Trainings. Effectively conduct the post training evaluations to evaluate the progress and provide feedback to management when and if required. Performance enhancement of the sales force through a systematic training delivery system and monitor performance improvement. Develop alternative learning solutions (Digital) for identified competencies. Actively participate for product development project and implementing training programs accordingly. Show less Manage and update Union Assurance E Learning Hub. (Learning Management System) Generate and Analyze LMS reports through PowerBI Develop Learning Materials and Presentations as per the Business Requirement. Conduct Training programs such as Business Development, Sales, Adviser / Leader Induction, Product training and Motivational Trainings. Effectively conduct the post training evaluations to evaluate the progress and provide feedback to management when and if… Show more Manage and update Union Assurance E Learning Hub. (Learning Management System) Generate and Analyze LMS reports through PowerBI Develop Learning Materials and Presentations as per the Business Requirement. Conduct Training programs such as Business Development, Sales, Adviser / Leader Induction, Product training and Motivational Trainings. Effectively conduct the post training evaluations to evaluate the progress and provide feedback to management when and if required. Performance enhancement of the sales force through a systematic training delivery system and monitor performance improvement. Develop alternative learning solutions (Digital) for identified competencies. Actively participate for product development project and implementing training programs accordingly. Show less

Sales & Operations Manager

• Jan 2020 - May 2020

Assistant Manager - KYC Operations

• Jul 2015 - Oct 2019

The role attached to group KYC services encompassing AML Customer analysis, Customer transaction analysis, Financial crime risk analysis, Screening, Customer Identification and verification across multiple countries. Leading a team with 15 Customer Due Diligence Analysts to complete AML / KYC / CDD projects and CDD Deployment for Sri Lanka and Singapore business areas. This role involves liaising with cross boarder business partners (Singapore, Hong Kong and India) as well as colleagues… Show more The role attached to group KYC services encompassing AML Customer analysis, Customer transaction analysis, Financial crime risk analysis, Screening, Customer Identification and verification across multiple countries. Leading a team with 15 Customer Due Diligence Analysts to complete AML / KYC / CDD projects and CDD Deployment for Sri Lanka and Singapore business areas. This role involves liaising with cross boarder business partners (Singapore, Hong Kong and India) as well as colleagues and senior onshore partners thus ensuring timely resolution of queries. Skills: Project management, Operations management, Team Management, Performance Management, Business Analysis.

Senior Personal Banking Advisor / Banking Associate

• Jul 2009 - Jul 2015

Building and managing relationships with large corporate to customers promote personal banking products and services. Maintaining long term Customer Relationships, Customer Identification and Verification, Credit analysis, Transaction Analysis, Financial Crime Risk Analysis. Providing product information in order to meet customer needs and offer solutions to both corporate and personal customers. Branch banking – Account opening / Closing / Demand Draft / Cashier’s Order /… Show more Building and managing relationships with large corporate to customers promote personal banking products and services. Maintaining long term Customer Relationships, Customer Identification and Verification, Credit analysis, Transaction Analysis, Financial Crime Risk Analysis. Providing product information in order to meet customer needs and offer solutions to both corporate and personal customers. Branch banking – Account opening / Closing / Demand Draft / Cashier’s Order / Currency processing / Purchasing of Drafts / Processing of Transfers. Skills: Relationship Management, Credit Analysis, Customer Identification & Verification, Customer Screening, Customer Service, Marketing and Sales, Banking Operations

Business Development Officer

• Jan 2008 - Jun 2009

Consistently meeting aggressive sales targets on credit cards and generating other new Businesses through cross selling personal banking facilities. Initiating innovative sales promotional campaigns to identify potential customers in the Market. Conducting sales presentations to corporate clients. Driving new initiatives relating to products & processes in order to stand out from Competitors. Consistently meeting aggressive sales targets on credit cards and generating other new Businesses through cross selling personal banking facilities. Initiating innovative sales promotional campaigns to identify potential customers in the Market. Conducting sales presentations to corporate clients. Driving new initiatives relating to products & processes in order to stand out from Competitors.