Experience

Origo BPO - Remote Teams For Mid-Market Companies

• Australia
• Outsourcing/Offshoring
• 1 - 100 Employee

• Administrative Support Specialist

  • Aug 2021 - Present

  ● Effective handling of telephone calls. Messages taken comprehensively and calls are directed to relevant people. ● To promptly receive the calls and assist the patient in booking appointments as well as assist them fully with their queries. ● Performing Urgent/Non-Urgent Recalls by checking the patient list and calling them for follow-up appointments. ● Calling the patients for confirmation of their appointments. ● Assisting the Doctors, Nurses and Administrative Staff in the implementation of their policies and procedures. ● Coordinating with the Hospitals, Pharmacies, Radiology and Pathology Clinics regarding mutual patients. ● Performing the Bulk Documents by appropriately labeling all the medical records/reports and assigning those to a particular doctor Show less



Mediclinic Middle East

• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee

• Ward Clerk

  • Nov 2012 - May 2021

  ● To promptly receive the patients in the ward and actively promote patient safety, satisfaction and confidentiality. ● Effective handling of telephone calls. Messages taken comprehensively and calls are directed to relevant people. ● Ensure that the medical insurance status of all the patients are checked daily, updated and correct. Respond to insurance queries. ● Stationery and consumables are ordered and usage monitored. ● Kitchen is informed of changes in meal specifications and quantities. Follow up on meal requests. ● Responsible for charging and billing of procedures imparted to the patients. ● Follow up appointments are booked in the system accordingly. ● Sick leave and escort certificates are uploaded in the system in the timely manner. ● Repair and maintenance procedures are adhered to. ● Statistical information updated and submitted daily are required. ● Filing systems are maintained electronically and manually. ● Ad-hoc secretarial support is provided to unit staff. ● Participating in patient client safety and risk minimizing activities. ● Answers call bells if nurses are in other rooms and pass on messages to the nurse. ● Participate in bi-annual stock takes. ● Coordinate with the ambulance transportation department for patients that need to be transferred to another department or hospital. ● Competence is demonstrated in all performance output areas Show less



International Modern Hospital

• United Arab Emirates
• Hospitals and Health Care
• 300 - 400 Employee

• Patient Administrator

  • Aug 2009 - Oct 2012

  ● Accommodate patients promptly and register them if initial visit. ● Check the validity and accreditation of the Insurance Card. ● To accurately enter in the computer all the charges rendered to the patient as per physician’s orders. ● Collect payments from the patients and remit all the collections to the Cashier on a daily basis. ● Answers incoming calls, provides information and relays messages to patient and medical staff. ● Handles the appointment of the patients. ● Take verbal approvals from the Insurance Company for the specific treatments whenever required. ● Prepare and submit to the Insurance Department each invoice with required Insurance documents attached. ● Perform other duties assigned by the head of department from time to time. Show less



Riyadh Care Hospital

• Kingdom of Saudi Arabia P.O. Box 57750, Riyadh 11584 K.S.A.

• Billing Clerk

  • Nov 2002 - Nov 2008

  ● To enter in the computer system accurately and promptly charges for all the services rendered to a patient as stated in the physician's orders. ● Ensures through his actions , either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served in our hospital. ● Collecting payments from patients and sending them to the General Cashier on a daily basis. ● To enter in the computer system accurately and promptly charges for all the services rendered to a patient as stated in the physician's orders. ● Ensures through his actions , either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served in our hospital. ● Collecting payments from patients and sending them to the General Cashier on a daily basis.



Jati Freedom Textile SDN. BHD.

• Simpang 15, Jalan Perusahaan Pekan Muara, BTI 328 Muara, Brunei Darussalam

• Payroll Clerk

  • Aug 2000 - Sep 2002

  ● Check and rectify the daily reports of the sewer by matching the price and steps of every operation an operator has done. ● Encode that data to be transferred into an electronic file. ● Those reports should be forwarded to the Accounting Department ● Check and rectify the daily reports of the sewer by matching the price and steps of every operation an operator has done. ● Encode that data to be transferred into an electronic file. ● Those reports should be forwarded to the Accounting Department



SPI Technologies Inc.

• SPI Building Pascor Drive, Sto. Nino, Paranaque, Metro Manila

• Data Entry Clerk

  • Feb 1990 - Nov 1999

  ● Converts source documents to computer readable form by reading information from source documents and encoding the same to the computer. ● Re-encodes documents, word for word, to verify and correct possible errors of previously inputted documents by other data entry operators. ● Maintains high quality of work , ensuring that speed and accuracy conforms to company standards and job specifications. ● Converts source documents to computer readable form by reading information from source documents and encoding the same to the computer. ● Re-encodes documents, word for word, to verify and correct possible errors of previously inputted documents by other data entry operators. ● Maintains high quality of work , ensuring that speed and accuracy conforms to company standards and job specifications.