Casual Dining Supervisor

• Sep 2021 - Present

Casual Food Service Attendant

• Oct 2020 - Present

Food And Beverage Attendant

• Jan 2021 - Aug 2021

Reservations Agent

• Jul 2017 - Jan 2019

Making new reservation came from email or by phone, Making agreement on behalf of sales team with the business inquiries from client, travel ageny and company. Manage guest reservation either personal or group, Balancing room availability between online global system and the hotel system, Updating Hotel Rate online and inform it to front office team, Updating Bookkeeping rate on the system, Recheck any reservation came from booking.com and submit the reservation list to finance team, Assist Revenue manager with the Daily Pick Up Report. Make sure sales team and reservation team documents proper arranged. Show less

Food and Beverage Attendant

• Mar 2016 - Sep 2016

Responsibilities: • Restaurant & Bar Opening • Taking Food & Beverage order • Food Runner • Serving beverages including cocktails • Making sure guests are satisfied with the food and enjoy their meals • Responsible for stock reconciliation • Delivering bills to the guest • Process the cash or credit card payments • Reconciliation at the end of the shift • Training new starters in all aspects of Joe’s Service • Looking after the VIP guest • Use opera to block the rooms • Place guest amenities before guest arrival to the room • Preparing lounge for evening canapé service • Servicing beverages • Ensure the lounge is correctly set for Breakfast Service Show less

Food and Beverage Attendant

• Feb 2014 - Jul 2014

Hyatt Regency Perth is 5-star business hotel located in Perth CBD, Western Australia. Responsibilities: • Restaurant & Bar Opening in Joe’s Oriental Diner restaurant • Taking Order from customers • Food runner • Serving beverages including cocktail • Responsible for stock reconciliation • Make sure guest are happy with their food and the service during dine-in • Sending bill to the customers and do the cashiering • As room service attendant, we have responsibilities to make sure guest order is correct and delivering it to their room • Floor checking for Room service Show less

Trainee in Front Office Division

• Jul 2012 - Dec 2012

One of famous 5 star resort in Bali that belongs to Hyatt. Its located in BTDC Nusa Dua, Bali. I was placed in Front Office division and Below Front Office division there are many sections such as Guest Service/Concierge, Front Desk, Bell desk, Club Lounge and Reservation. During my internship period for 6 months i've been rolled in all those sections. Responsibilities summary: • Guest Service attendant In this section my duties include escorting guest to the room, providing guest with hotel information, delivering guest amenities and message to their room. • Bell attendant The responsibilities in bell desk mainly is delivering guest luggage to the room but they also have another responsibilities to keep guest luggage who already check-out but they still want to have some activities before departing to the airport. • Grand club attendant In Grand club area, the main job is looking after VIP guest and also providing guest VIP check-in and continue by escort them to their room. Another responsibilities as grand club attendant is taking guest order during breakfast service and canapé service in the evening. At certain time I also preparing for the buffet canapé table set-up and become a bartender. • Reservation Reservation department in grand hyatt Bali is under marketing department that has a main job is to maintain every booking comes from Telephone, email and fax. In reservation, my duty is to input data of the guest who book the accommodation through email, fax, and telephone. • Front desk attendant Main responsibility in front desk is doing check-in and check-out process for the guests, preparing bill to the guest, ensure the guest have a great time when they were staying in the hotel, and also providing guest with all the information of the resort (such as map resort) when give them their room keys. Show less