Irene S.
Operations Coordinator at International Baccalaureate- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Portuguese Professional working proficiency
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Dutch Elementary proficiency
Topline Score
Bio
Dylan Simon Alexander
I hereby recommend Irene Whilst working alongside Irene, she displayed great creative leadership. Our role was to primarily look at short term and long term strategy of business goals and operational services so that we can sustain the startup company. Once of the main projects we worked alongside was the setting up of the ecommerce platforms which entailed a great detail of research, project management and execution. Within 1 year we now have 4 sites that are successfully performing well across 4 different verticals reaching almost 1 million revenue. Furthermore, we were looking at internal policies and guidelines in managing data and accounts and successfully rolling out a training program which was administered across all sites; Netherlands, Ukraine and Philippines; I can highly recommend Irene for any position which requires creative leadership. Not only is she a hardworking and dedicated member of the team, she shows eloquence and professionalism in her work and a can-do attitude to get the ball rolling and projects successfully executed. She is a self-reflective candidate which gives her an added advantage of being able to tap into her skills and that of her team and bring them to the forefront for administration of tasks. Whilst working with Irene, not only have we pushed our boundaries and reached high targets we thought were unachievable, we also persisted when there was a high turnover of staff, and put in extra man power to make this startup company a successful thriving company it is today. I can truly say without Irene’s motivation, efforts, loyalty and commitment to her role and team, we would not be where we are today so I commend and successfully congratulate any employer that wishes to hire Irene for future employment.
Dylan Simon Alexander
I hereby recommend Irene Whilst working alongside Irene, she displayed great creative leadership. Our role was to primarily look at short term and long term strategy of business goals and operational services so that we can sustain the startup company. Once of the main projects we worked alongside was the setting up of the ecommerce platforms which entailed a great detail of research, project management and execution. Within 1 year we now have 4 sites that are successfully performing well across 4 different verticals reaching almost 1 million revenue. Furthermore, we were looking at internal policies and guidelines in managing data and accounts and successfully rolling out a training program which was administered across all sites; Netherlands, Ukraine and Philippines; I can highly recommend Irene for any position which requires creative leadership. Not only is she a hardworking and dedicated member of the team, she shows eloquence and professionalism in her work and a can-do attitude to get the ball rolling and projects successfully executed. She is a self-reflective candidate which gives her an added advantage of being able to tap into her skills and that of her team and bring them to the forefront for administration of tasks. Whilst working with Irene, not only have we pushed our boundaries and reached high targets we thought were unachievable, we also persisted when there was a high turnover of staff, and put in extra man power to make this startup company a successful thriving company it is today. I can truly say without Irene’s motivation, efforts, loyalty and commitment to her role and team, we would not be where we are today so I commend and successfully congratulate any employer that wishes to hire Irene for future employment.
Dylan Simon Alexander
I hereby recommend Irene Whilst working alongside Irene, she displayed great creative leadership. Our role was to primarily look at short term and long term strategy of business goals and operational services so that we can sustain the startup company. Once of the main projects we worked alongside was the setting up of the ecommerce platforms which entailed a great detail of research, project management and execution. Within 1 year we now have 4 sites that are successfully performing well across 4 different verticals reaching almost 1 million revenue. Furthermore, we were looking at internal policies and guidelines in managing data and accounts and successfully rolling out a training program which was administered across all sites; Netherlands, Ukraine and Philippines; I can highly recommend Irene for any position which requires creative leadership. Not only is she a hardworking and dedicated member of the team, she shows eloquence and professionalism in her work and a can-do attitude to get the ball rolling and projects successfully executed. She is a self-reflective candidate which gives her an added advantage of being able to tap into her skills and that of her team and bring them to the forefront for administration of tasks. Whilst working with Irene, not only have we pushed our boundaries and reached high targets we thought were unachievable, we also persisted when there was a high turnover of staff, and put in extra man power to make this startup company a successful thriving company it is today. I can truly say without Irene’s motivation, efforts, loyalty and commitment to her role and team, we would not be where we are today so I commend and successfully congratulate any employer that wishes to hire Irene for future employment.
Dylan Simon Alexander
I hereby recommend Irene Whilst working alongside Irene, she displayed great creative leadership. Our role was to primarily look at short term and long term strategy of business goals and operational services so that we can sustain the startup company. Once of the main projects we worked alongside was the setting up of the ecommerce platforms which entailed a great detail of research, project management and execution. Within 1 year we now have 4 sites that are successfully performing well across 4 different verticals reaching almost 1 million revenue. Furthermore, we were looking at internal policies and guidelines in managing data and accounts and successfully rolling out a training program which was administered across all sites; Netherlands, Ukraine and Philippines; I can highly recommend Irene for any position which requires creative leadership. Not only is she a hardworking and dedicated member of the team, she shows eloquence and professionalism in her work and a can-do attitude to get the ball rolling and projects successfully executed. She is a self-reflective candidate which gives her an added advantage of being able to tap into her skills and that of her team and bring them to the forefront for administration of tasks. Whilst working with Irene, not only have we pushed our boundaries and reached high targets we thought were unachievable, we also persisted when there was a high turnover of staff, and put in extra man power to make this startup company a successful thriving company it is today. I can truly say without Irene’s motivation, efforts, loyalty and commitment to her role and team, we would not be where we are today so I commend and successfully congratulate any employer that wishes to hire Irene for future employment.
Credentials
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Interpersonal Communication
LinkedIn Learning ⋅ Course CertificateFeb, 2021- Oct, 2024
Experience
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International Baccalaureate
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The Hague, South Holland, Netherlands
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Operations Coordinator
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Jan 2021 - Present
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World Union of Wholesale Markets
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Den Haag, Netherlands
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Promoting the exchange of information and practices on Wholesale and Retail Markets Worldwide
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Jan 2019 - Dec 2020
The World Union of Wholesale Markets (WUWM) is an international non-profit association established in 1955 that aims to promote the international exchange of information on retail and wholesale fresh produce markets, with a view to improving their construction, organization and management. WUWM is open to all wholesale and retail markets and/or their national and regional associations, or local authorities that own or operate wholesale and retail markets, as well as private market companies, institutes and organizations. Firms and individuals interested in wholesale and retail marketing may also become associated members. Please feel free to contact me directly for further information about how to join us! ** Responsibilities: I am responsible for the performance of a variety of duties including business development, account management, developing and maintaining administrative systems, financial support, and performing clerical tasks, such as organising worldwide conferences and stay current with all regulations, practices, requirements and trends in Retail and Wholesales industry. Other responsibilities such as word processing and marketing are also performed. Core Competencies: • Ethics and Integrity • Communication • Customer Orientation • Sales and After Sales Skills • Marketing Skills • Problem Solving • Accountability and Dependability • Networking • Effective writing skills in English and Spanish • Ability to communicate in English, Spanish and Portuguese Show less
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Massive Splash
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Amsterdam Area, Netherlands
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Business Innovation Manager & Online Marketing Coordinator
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Feb 2016 - Dec 2018
- Identified online growth opportunities for this start-up company increasing online traffic. - E-commerce: Responsible for strategy, E-shops, product range, pricing, promotion, delivery. - Head of the administration department: Responsible for setting up the structure and operations. - Client Relationship: Responsible for maintaining current business and partner relations. - Customer Success: Responsible for creating the new policies and procedures for customers. - Account Management: Responsible for 600 Social Media Accounts acting as the primary liaison. - Business Development: Successfully set up a subsidiary business in Ukraine. - Online Campaign Management: responsible for launch, monitor and optimise Clean Spent. - Online Advertising: Media Buying landing pages for A/B testing and ads for different angles in which includes, gambling, beauty, diet, insurance, E-com. - Media Buying Campaign Management: setting up online campaigns, farming and cloaking. - Managerial experience: managed, trained and supervised different Online teams. - Social Media Marketing: Excellent understanding of Facebook Ads Manager, Ads Words. Marketing Skills: Facebook Ads Manager, Hootsuite, AdEspresso, Qwaya, Google AdWords, Ad Spy, Wich Ad Works, AdStage and Voluum. E-Commerce Skills: Marketing, Customer Service, Time Management, SEA, Shopify, Orbelo, Click Funnels and Mail Cheap. Sales Skills: Account Management, Client Retention, Identifying Target Audience, Strategy, Networking, Negotiation and Relationship Building. Managerial Skills: Strong Communication, effectively time management, organizational awareness, problem solving orientated and strong team leadership. Show less
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Laureate Online Education
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Amsterdam Area, Netherlands
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International Enrolment Sales Consultant
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Sep 2014 - Jan 2016
- Managed B2C sales experience within the Online Education sector. - Identifying and influencing through high-level consultative selling. - Managed a portfolio of nearly 200 accounts, acting as the primary contact. - Successfully closed deals between 10K and 80K USD. - 3/4 million Euros revenue generated in 1 year. - Generated new business through a high rate of referrals. - Delivered an excellent customer experience to prospective clients. - Contributed to marketing through webinars events. Sales Skills: Account Management, Client Retention, Identifying Target Audience, Strategy, Networking, Negotiation and Relationship Building. Show less
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British International Freight Association
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London, United Kingdom
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Data Administrator
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Oct 2013 - Mar 2014
- Responsible for sensitive projects and the privacy information about people and companies. - Delivered daily administration tasks throughout all areas of business and maintained records. - Provided support to marketing and sales department on projects and activities. - Responsible for sensitive projects and the privacy information about people and companies. - Delivered daily administration tasks throughout all areas of business and maintained records. - Provided support to marketing and sales department on projects and activities.
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Serco
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London, United Kingdom
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Customer Relations Executive
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May 2012 - Sep 2013
- Strong problem-solving skills; dealing with claims and resolutions. - Ensured customer satisfaction in terms of quality, productivity and regulations. - Followed UK - FSA Regulation and guidelines. - Turned customers objections into Sales Retention, exceeding KPI’s. - Strong problem-solving skills; dealing with claims and resolutions. - Ensured customer satisfaction in terms of quality, productivity and regulations. - Followed UK - FSA Regulation and guidelines. - Turned customers objections into Sales Retention, exceeding KPI’s.
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Isaa Design
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Portsmouth, United Kingdom
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Freelance Online Marketing & Designer
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Mar 2010 - May 2012
Started as a freelance designer to continue building upon my existing skills in design. During these period I had also work in different Internships. www.coroflot.com/isaa_design Experience: - Managed, produced and designed projects from brief to fulfilment. - Created and designed advertising and online graphics for: posters, flyers, illustrations, banners, logos, brochures and business cards. - Produced, e-marketing material for different projects. - Client Relationship, provided an excellent client experience. - Generated new business opportunities through retention and referrals. Show less
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Affinion International
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Portsmouth, United Kingdom
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Sales & Customer Services Agent
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Nov 2008 - Nov 2010
- Generated new business and sales retentions in the Financial Services sector. - Negotiated contracts and agreements with customers over the phone and email. - Followed UK - FSA Regulation and guidelines. - Ensured customer satisfaction by providing an excellent customer experience. - High sales retention – E.g. on a KPI of 3.75%, achieved 6.25% - Researched the Spanish market, identifying key potential targets within the Financial Sector. Sales Skills: Client Retention, Identifying Target Audience, Customer Services, Negotiation and Relationship Building. Show less
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Education
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2008 - 2010
University of Portsmouth
MA, Design for Digital Media & Marketing -
2005 - 2007
Universidad de Artes, Ciencias y Comunicación
BA (hons), Visual Communication
Community
