Experience

Scottish Sea Farms

• United Kingdom
• Fisheries
• 100 - 200 Employee

• Learning and Development Coordinator

  • May 2022 - Present

  Barcaldine, Scotland, United Kingdom - Point of contact for all L&D enquiries, ensuring fast actions or escalating where appropriate to deliver an excellent colleague experience. - Management of in-house booking system. - Schedule and co-ordinate the delivery of training, liaising with external providers, internal trainers and business colleagues as required including accommodation or venue bookings. - Monitor attendance, attendees evaluation, costs and reporting the same to the relevant area or regional… Show more - Point of contact for all L&D enquiries, ensuring fast actions or escalating where appropriate to deliver an excellent colleague experience. - Management of in-house booking system. - Schedule and co-ordinate the delivery of training, liaising with external providers, internal trainers and business colleagues as required including accommodation or venue bookings. - Monitor attendance, attendees evaluation, costs and reporting the same to the relevant area or regional management. -Developing engagement strategies with local primary and high schools to create more career opportunities within the sector. Show less



Strathmore Hotels Ltd

• Reception Manager

  • Dec 2017 - Apr 2022

  Oban, Scotland, United Kingdom Recruiting, training and developing staff to ensure business runs efficiently. Assisting all Managers with invoicing, providers and rotas. - Training and developing staff to provide the department with an appropriately skilled and motivated workforce. - Dealing with Groups reservations from enquiries to invoicing. - To regularly monitor team member’s performance, giving appropriate feedback and set achievable objectives prior to giving annual review. - Welcome visitors by… Show more Recruiting, training and developing staff to ensure business runs efficiently. Assisting all Managers with invoicing, providers and rotas. - Training and developing staff to provide the department with an appropriately skilled and motivated workforce. - Dealing with Groups reservations from enquiries to invoicing. - To regularly monitor team member’s performance, giving appropriate feedback and set achievable objectives prior to giving annual review. - Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. - Busy Telephone Switchboard for Booking Enquiries, Guest Requests and General Information. - Contributes to team effort by accomplishing related results as needed.

• Receptionist

  • May 2017 - Dec 2017

  Oban Serving visitors by greeting, welcoming, and directing them appropriately, notifying company personnel of visitor arrival, maintaining security and telecommunications system. - Welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. - Busy Telephone Switchboard for Booking Enquiries, Guest Requests and General Information. - Contributes to team effort by accomplishing related results as needed.



Viajarporescocia.com - Scoziatour.com - Lochnessbus.com (TA Scotland LTD)

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Assistant Office Manager

  • Jun 2015 - Mar 2017

  Edinburgh, Reino Unido - Office and Tour Guides rota and holiday management. - Vehicles management and dealing relationships with companies from the Tourism sector. - Hiring and recruitment process assistance. - Negotiation and creation of invoices for individuals and hotels. - Dealing with different Spanish tour companies. - Customer service of Spanish and Italian clients.

• Operations Executive and Tour Guide

  • Jun 2014 - Jun 2015

  Edinburgh, Reino Unido - As a tour guide: guiding spanish tourist around the city of Edinburgh in historical and cultural walking tours and, also tours inside the Edinburgh castle and holyrood palace. - As an Operations Executive: o Dealing with costumers questions, bookings and complains in the front desk o Elaborating invoices for private tours o Creating new content for the web page and blog o Negociating and creating invoices for individuals and hotels o Dealing with different spanish… Show more - As a tour guide: guiding spanish tourist around the city of Edinburgh in historical and cultural walking tours and, also tours inside the Edinburgh castle and holyrood palace. - As an Operations Executive: o Dealing with costumers questions, bookings and complains in the front desk o Elaborating invoices for private tours o Creating new content for the web page and blog o Negociating and creating invoices for individuals and hotels o Dealing with different spanish tour companies o Creating new content for the guide notes

• Operations Executive and Tour Guide

  • Mar 2014 - Jun 2014

  Edinburgh, Reino Unido Internship through Erasmus programme.



Kids&Us Language School

• Spain
• Primary and Secondary Education
• 700 & Above Employee

• English Teacher

  • Sep 2013 - Mar 2014

  Leganés y alrededores, España - Teaching kids the English language with 'kids&Us' method based on hearing and repeating vocabulary as well as full sentences reinforced with a CD they listened every day at home. - Preparing adults for the first certificate of English exam.



Ahorramas S.A

• Spain
• Retail Groceries
• 700 & Above Employee

• Baker assistant

  • Oct 2012 - Feb 2014

  Madrid y alrededores, España Part-time job in a well-known supermarket. Duties in the company include: - Dealing with costumers - Making sure everything is clean and well presented to the public. - Dealing with providers. - Ordering everything the bakery needed. - Being aware of the ovens.



Prosegur

• Spain
• Security and Investigations
• 700 & Above Employee

• Security Assistant

  • Sep 2010 - Jun 2012

  Madrid y alrededores, España Assistant in Real Madrid matches at Santiago Bernabeu stadium helping clients getting in to the stadium and on their way out.



Ahorramas S.A

• Spain
• Retail Groceries
• 700 & Above Employee

• Cashier

  • Jun 2008 - Sep 2008

  Getafe, Madrid Charge costumers, dealing with request, orders and complains. Stock clerck when it was needed.