Experience

Sprious

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Specialist (Account Management and Support)

  • Feb 2021 - Present

  -Gain in-depth knowledge of all products and services to provide quality assistance where it is needed -Answer and provide timely support of incoming support tickets via various channels -Drive creation and development of additional support channels -Serve as a representative for all product lines, armed with in-depth knowledge of each products unique offering -Serve as a liaison between Customer Success team and Sales team -Reach out to existing customers in a proactive manner for “tech touch” segment -Contact Existing customers regarding upgrades, cancellation of customer outreach, or other account issues -Develop and build out Knowledge Base articles for different product lines -Work on Quarterly Business reviews content and presentation materials Show less



CustomMade

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Gem expert/Consultant

  • Jun 2021 - Present

  As a trained Gemologist, I am charged with reviewing gem selections and helping customers select their center stone.Key roles:Capture customers' heart by sourcing and presenting center stones they loveClose the sale by securing the stone when the customer is ready.Demonstrate expert guidance on all gem-related matters

• Jewelry Consultant : Customer Relations

  • Oct 2019 - Jun 2021

  CustomMade, Inc. was founded with a simple, but ambitious mission: make the old-world luxury of a custom jeweler accessible to the modern consumer. Jewelry is deeply personal. We believe it should be as unique as the moments, people, and memories that inspire it. Customer ideas and style are the inspiration for every piece we design. Our concierge experience is tied together by an underlying technology expertise and a sleek online experience.



Lime

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Technical Customer Support Representative

  • Jun 2017 - Jun 2019

  Lime is revolutionizing micro mobility and empowering a new urban lifestyle. The mobile app lets riders easily find and unlock our fleet of shared smart bikes and scooters, providing them with a fun, efficient and sustainable way to move around the city. By partnering with local communities, Lime is working to not only improve transportation, but cultivate a culture centered around active, healthy and sustainable urban living. Lime is based in San Francisco, CA, and is funded by leading VC firms including Google Ventures, Fifth Wall and Andreessen Horowitz. Show less



United Nations Office at Nairobi

• Kenya
• Non-profit Organizations
• 300 - 400 Employee

• Telecommunications Support Technician - Intern

  • Oct 2016 - Apr 2017

  Key roles include:  Communications - assist in updating and managing DCS communications (Safaricom and Telkom bill), updating phone numbers and locations  Inventory management – assist in the undertaking, updating and reporting on inventory database of conference equipment and accessories.  Reports – preparing daily /monthly/weekly reports for all meetings held in and outside Nairobi  User support – providing technical support for DCS staff and delegates, setup of computers for conference and training  New telecommunications installation – installation of IP phones at the user’s site and maintenance of telecommunication equipment in both hardware and software  Assist duty technical team in setting up, operating and maintaining conference equipment during meetings including voice recording in all official languages of the meeting.  Assist in setting up and operating Web streaming infrastructure  Assist in preventative maintenance as per schedule on conference systems are carried out as per established guidelines.  Assist in administrative duties in the Office of the Chief, ITU/PCS/DCS Show less



IEBC - Independent Electoral and Boundaries Commission.

• Nairobi

• IT Support Technician

  • Apr 2015 - Sep 2015

  Some of the duties include:  Support LANs, WANs, network segments, Internet, and intranet systems.  Maintain system efficiency.  Ensure the design of the system allows all components to work properly together.  Troubleshoot problems reported by users.  Make recommendations for future upgrades.  Maintain network and system security.  Monitor networks to ensure security and availability to specific users.  Evaluate and modify the system's performance.  Maintain the integrity of the network, server deployment, and security.  Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Show less