Claims Advisor

• Oct 2022 - Present

Compliance Co-Ordinator

• Mar 2019 - Aug 2022

Compliance Helpline, Co-ordinating Compliance Requests, Audits and reporting Compliance Helpline, Co-ordinating Compliance Requests, Audits and reporting

Quality Assurance and Improvment Auditor

• Jun 2017 - Mar 2019

Auditing Loss Adjusting work on closed claims for Property Damage Claims, Loss of Rent Claims, Catastrophe Claims, Building Training tools, Building EOM reporting, Deep Dive Projects, and using the following Systems: CMS systems, CMX Live, ENData, Scoping Tool, Lotus Notes. Auditing Loss Adjusting work on closed claims for Property Damage Claims, Loss of Rent Claims, Catastrophe Claims, Building Training tools, Building EOM reporting, Deep Dive Projects, and using the following Systems: CMS systems, CMX Live, ENData, Scoping Tool, Lotus Notes.

Claims lodgement

• Mar 2017 - Jun 2017

Systems: Topaz, Estimage, Excel, PDF, Word, Lotus Notes. Skills: Motor Vehicle Claims lodgement for Private, and Commercial Fleet via phone and mail. Windscreen claims, Windscreen claims Systems: Topaz, Estimage, Excel, PDF, Word, Lotus Notes. Skills: Motor Vehicle Claims lodgement for Private, and Commercial Fleet via phone and mail. Windscreen claims, Windscreen claims

Volunteer counselor

• Oct 2015 - Feb 2017

Youthline Counsellor answering phone calls, text and chat Youthline Counsellor answering phone calls, text and chat

Commercial Insurance Sales Team Leader

• Jun 2016 - Jan 2017

Team Leader for the blended team

Team Leader - NZI Agency and Financial Institutions Commercial

• Nov 2014 - Jul 2016

Team Leader for intermediary services

Quality Analyst - AMI

• Jun 2014 - Nov 2014

Auditing, training and coaching Sales representatives

Quality Analyst State Business (ANZIIF Sen. Assoc)

• Jun 2013 - Jun 2014

Auditing, training and coaching Sales Representatives

State Direct Business Quality Analyst (ANZIIF Sen. Assoc)

• Jun 2012 - Jun 2013

Quality Assurance

Direct Business Quality Team Leader (ANZIIF Sen. Assoc.)

• Jan 2012 - Jun 2012

Team Lead for Quality and Assurance Team

Direct Business Quality Analyst (ANZIIF Sen. Assoc)

• May 2006 - Dec 2011

Auditing sales and service calls, providing feedback, coaching and extensive reporting on these results.

Personal Insurance Consultant (ANZIIF Assoc.)

• May 2004 - May 2006

Insurance sales and services rep for domestic lines.

Customer Services Representative

• Aug 2002 - May 2004

Insurance service and sales rep for domestic lines.

Customer Services Rep

• Sep 2000 - Aug 2002

I was a customer services rep on the 0800 line for general tax enquiries. I was a customer services rep on the 0800 line for general tax enquiries.