Experience

The Donum Estate

• United States
• Wineries
• 1 - 100 Employee

• Office Manager

  • Oct 2020 - Present



Schug Carneros Estate Winery

• United States
• Wine & Spirits
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2017 - Oct 2020

  • Process all domestic and export wine orders from receipt of order through invoicing. • Create export documents including SEC, CCI forms and requested certificates of wine analysis. • Coordinate labeling for domestic and export orders with the shipping warehouses. • Create all labels for all domestic and export orders and manage preprinted label inventory. • Provide customer service and support to all distributors, brokers and sales staff. • Process commissions for brokers each month. • Send out monthly reports to the sales staff. • Manage inventory for all the shipping and winery warehouses locations. • Maintain close working relationship with the shipping warehouse. • Inventory reconciliation each month. • Manage A/R and send out monthly statements. • Process credit memos from entry to invoicing in AMS.



St. Supéry Estate Vineyards & Winery

• United States
• Wine & Spirits
• 1 - 100 Employee

• Foreign & Domestic Sales Administrator

  • Oct 2014 - Apr 2017

  • Process all domestic and export wine orders from receipt of order through invoicing. • Create Export documents including SEC, CCI forms and requested certificates of wine analysis. • Inventory reconciliation each month. • Coordinate labeling for domestic and export orders with the shipping warehouses. • Provide customer service and support to all distributors, brokers and sales team. • Downloaded and send out daily, weekly and monthly reports to the sales team, brokers and management via AMS and Trade Pulse. • Monitor inventory for all the shipping and winery warehouses locations. • Monitor monthly depletion's data in Trade Pulse and download and distribute reports. • Maintained close working relationship with the shipping warehouse. • Process credit memos from entry to invoicing in AMS.



Stuhlmuller Vineyards

• Healdsburg, CA

• Office Manager

  • Jun 2013 - Oct 2014

  • Management of (3) different companies in QuickBooks – invoicing, A/R, A/P and bank reconciliation. • Inventory management for 6 locations including Tasting Room. • Track and calculate commissions for (4) Brokers. • Make bank deposits for all three companies. • Perform credit card breakdown in Excel and code into QuickBooks for (3) cards. • Receive and confirm expense reports for payment. • Process payroll the 15th and 30th of each month. • Process distributor, Internet, samples and tasting room orders daily and/or weekly. • Responsible for ordering office supplies and maintaining office equipment. • Provide sales support and customer service for all three companies



Foley Family Wines

• United States
• Wine & Spirits
• 100 - 200 Employee

• Customer Service Rep

  • Jan 2009 - Jun 2013

  • Processed Domestic orders and Export wine orders from receipt of the order through invoicing. • Created Export documents including SEC, CI1 forms and certificates of wine analysis. • Created labels for Domestic and Export orders and coordinated their delivery to the shipping warehouse. • Provided customer service and sales support to Corporate, Export, three sales regions and sales representatives, multiple distributors, and brokers. • Managed and balanced inventory for nine (9) bailment warehouses including both wine and distilled spirits inventory. • Maintained close working relationship with the shipping warehouse and the tasting room shipping and receiving department. • Processed winery direct orders and coordinating shipping with the various carriers. • Performed A/R on a weekly basis. Contacted distributors and updated management on payment status. • Processed credit memos for all of my regions.



Sebastiani Vineyards

• Beverage Manufacturing
• 1 - 100 Employee

• Sales Administration Specialist

  • Sep 2001 - Dec 2008

  • Processed all Domestic and Export wine orders from receipt of order through invoicing. • Created or requested labels for domestic orders and coordinated their delivery to the shipping warehouse. • Provided customer service and support to all distributors, brokers and sales team. • Downloaded and send out weekly and monthly reports to the sales team, brokers and management. • Managed and balanced inventory for (3) bailment warehouses and wine inventory. • Monitored monthly depletions data entry and ensure all depletion reports are received. • Maintained close working relationship with the shipping warehouse and the tasting room shipping and receiving department. • Covered reception desk, mailroom (FedEx and postage machine) and export desk as needed.