Project Manager

• Sep 2021 - Present

Service Delivery Manager

• Mar 2020 - Sep 2022

Outsourced to DSTA ✓ IT Compliance Management and Cyber-security Management ✓ Oversee and review CR and SR ✓ Oversee Overall Service Delivery of O&S ✓ Review and provide inputs to O&S ✓ Involve in audit checks to ensure compliance Outsourced to DSTA ✓ IT Compliance Management and Cyber-security Management ✓ Oversee and review CR and SR ✓ Oversee Overall Service Delivery of O&S ✓ Review and provide inputs to O&S ✓ Involve in audit checks to ensure compliance

CIT Manager

• Jun 2017 - May 2022

Assist the Programme/Project Managers on O&S support and the implementation of enhancements to E-HR System on SAP which include but not limited to following: o Manage and Implement Change Request(CR), Service Investigation Request(SIR) and Service Request(SR), Service Request Impact Assessment (SR-IA)o Assess solution and cost from vendor.o Facilitate User Requirement Gathering, Solution Preview, UAT and deploymento Review documentations (e.g. Impact assessments from vendor, solution preview deck, test packages) o Provide system advice and investigations to users queries for their daily operations.

Business Analyst

• May 2013 - May 2017

PMP and TOGAF CertifiedInvolved in the HR Transformation in MINDEF: ✓ Co-chair workshops with BPR lead to understand business processes from various agencies ✓ Capture the As-Is and To-Be process with enterprise architecture modelling tool (ARIS). ✓ Understand, analyse and propose recommendations to improve current business processes. o Measure and track performance of processes to identify issues of current processes and/or area for improvements. o Enhance system capabilities to improve work efficiency. o Streamlining work processes to reduce work effort and increase work productivity. o Re-engineering and optimising of business processes to achieve maximum benefits to organization. o Gather and document user’s requirements for system enhancement based on different project management methodology (E.g.Agile/Waterfall). o Source, evaluate alternatives and recommend solution that best fit user’s needs ✓ Plan, Manage and Implement IT Project within given timeline and budget. ✓ Responsible for maintaining a good rapport with all the various stakeholders in the projects, users and cross departments. ✓ 5 Years’ Experience in SAP-HCM (E-HR).

Software Engineer

• Dec 2010 - Dec 2012

• Product training: Provides pre-launched products training to various stakeholders. • Product management: Plan, schedule and prioritize work load. • Work as a team with the sales and marketing team to provide them support on technical queries and assisting them with their marketing materials. • Initiate and develop various tracking list to keep track of work flow and increase efficiency across team and departments. • Provides assistance to product manager in daily operational tasks.

Field Application Engineer

• Jul 2009 - Dec 2010

• Project Management: Management of products from its arrival phase to product testing phase to product launch phase. • Product Training: Provide product training to local major mobile operators and spokesperson. • Staffing :Lead and mentor a team of 2 employees. • Project Management: Management of products from its arrival phase to product testing phase to product launch phase. • Product Training: Provide product training to local major mobile operators and spokesperson. • Staffing :Lead and mentor a team of 2 employees.

Product Tester

• Mar 2007 - Jun 2009

• Conduct quality assurance of Starhub mobile portal services in alignment with the various handsets in a timely manner. • Ensure readiness in the usability of both Starhub services and mobile devices • Participated in the preliminary project for upcoming mobile technology. • Vendor management • Conduct quality assurance of Starhub mobile portal services in alignment with the various handsets in a timely manner. • Ensure readiness in the usability of both Starhub services and mobile devices • Participated in the preliminary project for upcoming mobile technology. • Vendor management

Internship

• Feb 2006 - Jul 2006

• Facilitate daily operations of the company which includes liaising and communicating with major clients and partners and delivery of mobile contents to clients. • Research and gain knowledge on the music industry to identify market trend and business opportunities. • Gain knowledge on the distribution cost of music download fee among the various stakeholders. • Involved in the SDLC of developing a Content Management System (CMS) for the company to increase the efficiency of the company.