Experience

Design Collection Denmark

• Singapore
• Retail
• 1 - 100 Employee

• Sales Support Manager Asia

  • Oct 2013 - Present

  Sales & Operations: - Overseas daily sales support operations that include placing orders, monitor shipments, customer enquiry on products, prices, deliveries and resolve any shipment discrepancies or ad hoc scenario that arise - Ensure all product approvals/documentation in relevant markets are kept up to date - Ensure customers’ orders are handled in timely manner - Ensure payments from various markets are received in due time before releasing shipments for export - Analyze statistical data using Power Bi to propose supply plans and identify optimal stock holding quantity - Work with Sales team to ensure a prompt supply of products and ensure margin is optimized with logistic cost calculated into - Identify Excess/slow moving stock and work with Sales team to reduce these stocks Purchasing: - Plan stock replenishment - Raise Purchase orders with overseas and local supplier - Coordinate with suppliers to ensure on time delivery. Oversee central inventory levels are kept at agreed level Logistics: - Setting up new logistic flow when there’s new customers or suppliers or change of shipping terms - Manage import and Export via external distribution companies (Recommend optimal transportation modes, routes and frequency) - Organise air and sea freight shipments from Denmark and Netherlands to Singapore and Australia - Coordinate with 3rd party warehouse to ensure stock are in order Reporting: - Updates of Purchase order and delivery date information into ERP system (Dynamics 365) - Monthly update of Sales figures and ensure budget are hit Setup products, customer and vendor data in system - Calculation of Sell and Buy prices and setup in system Projects: - Implementation of new ERP system (Dynamics D365) - Cost management and reportin - Conduct audits and stock take of inventory on yearly basis Show less



Design Collection Pte Ltd

• Singapore

• Sales Support Manager

  • Oct 2013 - Present



Bang & Olufsen Shanghai

• Logistic Leader

  • Sep 2012 - Aug 2013

  - Setting up Logistic procedure for newly setup office in Shanghai - Involved in a project on dealership takeover that involves 20 shops and changing from Wholesale to Retail operations - Involved in transfer of stock from dealer, support management in analyzing of stock value and setup the logistic procedure for own retail shops - Handle daily logistic matters for Greater China, Korea and Taiwan (involving 25 own retail shops in China, 3 dealers from Shenyang, Korea and Taiwan and 4 Third party customers.) - Liaise with forwarder on import into China till delivery to designated address, including preparing custom clearance documents - Setup Logistic procedure and manage Third party supplier - Setup Logistic procedure and manage Third party customers (E.g. Apple- On consignment model. Monitor inventory level and based on customer forecast to replenish stock to hub when necessary) - Generate Sales report upon request and help Business controller to analyze sales report - Support Marketing, Training and Service department on product ordering and delivery for events and new products training - Set up Customer and Material master in SAP - Product Price calculations for Business Controller to approve and maintenance in SAP. Update of Price lists to Dealers - Train new logistic staff and provide orientation to all new staffs in company on Logistic procedures Show less



Bang & Olufsen Asia

• Logistic executive

  • Mar 2006 - Sep 2012

  - Handle daily logistics operations for Australia, China, Hong Kong, India, Korea, Taiwan and Southeast Asia markets using SAP - Daily operations include placing orders, monitor shipments, customer enquiries on products, prices, deliveries and resolve any shipment discrepancies or ad hoc scenario that arise - Perform monthly stock reconciliation to ensure our system stock tally with warehouse stock and yearly stock take - Handling of ad hoc scenario with headquarter which includes transport damage, wrong delivery/packing, product quality - Coordinate with Accounts department to ensure sufficient payment from customer receive before we can arrange shipment - Assist Retail Development Manager with product prices, enquiry, approval,shipment status - Set up Customer and Material master in SAP Show less



Panasonic Industrial Asia

• Logistics Officer

  • Aug 2002 - Mar 2006

  - Handle logistic area (Using SAP system) - Maintain Material Master in SAP system - Coordinate with Third Party Logistic in terms of data(Inbound and Outbound) transmission to them to ensure cargo arrive and delivery to customer on time - Coordinate and resolve any issues in terms of physical cargo or SAP system matters between sales administrator and Third party Logistic - Perform monthly stock reconciliation to ensure our system -stock tally with warehouse stock - Monthly computation and reporting of logistic data and statistic - Attach to Export department for half a year to learn their operations and handle daily operations jobs like issuing PO, arrange shipment delivery to customer Show less