Experience

EFINITI TELECOMMUNICATIONS SERVICES PTY LTD

• Australia
• Telecommunications
• 100 - 200 Employee

• Project/NBN Transition Coordinator

  • Oct 2018 - Jun 2019

  Sydney, Australia • Responsible for the co-ordination and completion of transition activities required to migrate customers onto new products and/or access. The main focus in these transitions is the smooth and on time delivery to meet customers' expectations. • Manage or assist in managing workgroups to deliver to customer's transitioning schedules, involving multiple sites, services or a level of complexity requiring project-based coordination. • Facilitate and coordinate effective and efficient… Show more • Responsible for the co-ordination and completion of transition activities required to migrate customers onto new products and/or access. The main focus in these transitions is the smooth and on time delivery to meet customers' expectations. • Manage or assist in managing workgroups to deliver to customer's transitioning schedules, involving multiple sites, services or a level of complexity requiring project-based coordination. • Facilitate and coordinate effective and efficient inter-working and communications between groups • Engage the Customer during transitions to manage expectations and resolve issues. • Tracking of key dependencies, tracking of project level risks, and issues and achievement of outcomes. Show less



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Project Coordinator (Workflow Coordinator)

  • 2014 - Jun 2018

  Sydney, Australia • Oversaw workflow for field operation team to support the delivery of the business customer networks provisioning. • Provided project coordination and support for Provisioning Delivery Managers/Project Managers and PMO team for key customer projects, such as cut overs and transition rollouts, across Australia. • Generated report for submission to internal teams, whilst also distributing work between the team to action. • Identified causes of workflow delays, such as dependency… Show more • Oversaw workflow for field operation team to support the delivery of the business customer networks provisioning. • Provided project coordination and support for Provisioning Delivery Managers/Project Managers and PMO team for key customer projects, such as cut overs and transition rollouts, across Australia. • Generated report for submission to internal teams, whilst also distributing work between the team to action. • Identified causes of workflow delays, such as dependency issues, key contact information or configuration/design information. Consequently rectified issues and assigned work to contractors. • Maintained an up-to-date record of order and work status, leveraging an internal workflow tool (Helix).

• Project Scheduler

  • 2013 - 2014

  Sydney, Australia • Supported the national field operation team through oversight and management of scheduling activities in both project and BAU levels. • Served as the crucial liaison between various groups, such as internal stakeholders and external contractors, for the day-to-day coordination and scheduling of works. • Acted as a Project Coordinator for mobile provisioning works with Field Engineers/Project Managers. Also prepared network diagram and created work package for network engineering team… Show more • Supported the national field operation team through oversight and management of scheduling activities in both project and BAU levels. • Served as the crucial liaison between various groups, such as internal stakeholders and external contractors, for the day-to-day coordination and scheduling of works. • Acted as a Project Coordinator for mobile provisioning works with Field Engineers/Project Managers. Also prepared network diagram and created work package for network engineering team. • Monitored project backlog and dependency, as well as managed escalation and prioritisation with internal clients.

• Project & Resource Coordinator

  • 2010 - 2013

  Sydney, Australia • Delivered project coordination support to National Project Manager by scheduling field activities and organising site access and induction for field engineering team. • Provided technical guidance to the team on standard, non-standard and complex product work orders. • Interpreted and assessed incoming work and assigned new work to relevant workgroups. Also escalated, prioritised and managed orders and jeopardies within transmission engineering. • Assisted in the development of… Show more • Delivered project coordination support to National Project Manager by scheduling field activities and organising site access and induction for field engineering team. • Provided technical guidance to the team on standard, non-standard and complex product work orders. • Interpreted and assessed incoming work and assigned new work to relevant workgroups. Also escalated, prioritised and managed orders and jeopardies within transmission engineering. • Assisted in the development of various reports, including field performance reports for Department Managers Australia-wide, workgroups performance reports and other regular progress reports for internal and external stakeholders. • Tracked, interpreted and analysed data from BORIS to enhance on-time performance in Transmission Engineering. • Generated and raised purchase orders for build and commissioning activities, which also included goods receipt of work completed for payment of vendors in the SAP system. • Updated and maintained accurate records and information using BORIS, DSLAM database and Transmission Engineering database.

• Project Coordinator / Project Support Administrator

  • 2002 - 2010

  Sydney, Australia • Carried out quality engineering order management including tracking the end-to-end process, mitigating any obstacle and meeting the group’s KPI’s. • Provided administrative support to Building Engineering Services, controlling all project related information including correspondence, plans, assets, databases and finances. • Coordinated core transmission engineering works and tracked engineering order design and completion dates to meet tight timeframes. • Updated project work… Show more • Carried out quality engineering order management including tracking the end-to-end process, mitigating any obstacle and meeting the group’s KPI’s. • Provided administrative support to Building Engineering Services, controlling all project related information including correspondence, plans, assets, databases and finances. • Coordinated core transmission engineering works and tracked engineering order design and completion dates to meet tight timeframes. • Updated project work plans, created and submitted performance report to management, and provided resource management assistance to the Engineering Team. • Identified and resolved bottlenecks with engineering orders. Determined backlog orders, pinpointed engineering order process shortfalls and supported with process improvement initiatives. • Coordinated and resolved ‘Clarify’ cases in a timely fashion. Also assisted the group in processing designs in ONPS and ordering of materials in SAP.