Learning & Development Partner

• Oct 2022 - Present

Learning and Development Manager

• Apr 2020 - Oct 2022

The Manager of Learning and Development is responsible for developing and facilitating training programs for various departments and seniority levels across the organization. They will take the strategic direction and lead from their reporting manager and work closely and collaboratively to design, audit and implement department specific, targeted discipline/technical areas and company-wide learning and development programs. In addition, they are responsible for leading, supporting and managing the learning and development team in their day-to-day administration and execution of learning and development initiatives, projects and programs. This job is 50% Individual Contributor and 50% Supervisor● Collaborate with their reporting manager to recommend and develop strategic short to mid-term plans to design and deliver learning & development programs that support the organization’s strategic goals.● Actively build strong relationships and credibility with internal and external stakeholders regarding learning and development strategies and initiatives.● Lead team meetings and schedule regular 1:1 meetings with report(s); and onboard, train and coach team members in a broad range of learning and development methodologies.● Assist in hiring and development activities to support the growth of the learning and development team.● Monitor team members goals and performance; while assisting with prioritization and delegation, asneeded to ensure the team meets its personal, individual and team goals.● Develop and facilitate internal end-to-end specific training and/or general training to various departments (e.g. broker knowledge, onboarding, Commercial Broker Training Program, competency training, human resources, software training, etc.); and develop various methods to track progress and evaluate the learning outcomes and effectiveness of the delivery of the program.● Create virtual or live synchronous or on-line asynchronous learning experiences

Online Web Facilitator/English Second Language Teacher

• Dec 2017 - Nov 2021

DaDaABC is found in April 2013 and based in Shanghai, China. DaDaABC is an online one-on-one English education platform for children between 4 to 16 years old.They partner with the Pearson Test of English Academic, Highlights, and National Geographic Learning. $100 million USD in C-round financing from Tiger Global Fund and TAL Education Group. www.dadaabc.com DaDaABC is found in April 2013 and based in Shanghai, China. DaDaABC is an online one-on-one English education platform for children between 4 to 16 years old.They partner with the Pearson Test of English Academic, Highlights, and National Geographic Learning. $100 million USD in C-round financing from Tiger Global Fund and TAL Education Group. www.dadaabc.com

Learning Experience Designer (LXD)

• Nov 2019 - Apr 2020

TVO ILC (Independent Learning Center) is the Ontario Ministry of Education’s designated partner in distance education. We offer a full range of accredited online courses from grades 9-12. Learn when and where you want, with Ontario Certified Teachers and guidance counsellors supporting you along the way. Developing immersive, interactive AODA compliant courses for www.ILC.org this award-winning technology-rich hub for students from around the world, offering everything from enrollment to enriched online resources to more than 22,000 learners of all ages and from all walks of life.

Learning Development Consultant, Instructional Designer, and Facilitator (freelance)

• Feb 2019 - Jun 2019

Together with a group of instructional designers we've been tasked with designing compelling, engaging and instructionally sound blended learning solutions through a unique combination of elearning courses + mixed media + self-directed + leader-led webinar training + one-on-one coaching, the Business Edge Digital Program helps Internationally Educated Professionals develop the skills and knowledge they need to achieve their professional goals here in Canada. Together with a group of instructional designers we've been tasked with designing compelling, engaging and instructionally sound blended learning solutions through a unique combination of elearning courses + mixed media + self-directed + leader-led webinar training + one-on-one coaching, the Business Edge Digital Program helps Internationally Educated Professionals develop the skills and knowledge they need to achieve their professional goals here in Canada.

Senior Design Specialist, Learning & Knowledge Management, and OTL Licensing Trainer

• 2018 - 2019

Within my first month with Sonnet I obtained my OTL Certification through the Insurance Institute of Canada (IIC), and within the the next 6-months I was solely responsible for creating a learning program to help the Customer Service Heros get certified themselves through the IIC. Created and facilitated a 2-week blended learning solution to help new hires onboard and obtain their OTL License and develop a firm understanding of the personal lines, commercial lines and automobiles policies as well as the business of insurance. Results: nearly all learners passed the licensing exam the first time - with an average score of 85%.Led the curriculum development of a training program around the insurance implications of the legalization of cannabis, with the outcome of bringing awareness and knowledge to all agents of the Sonnet Digital Contact Center. Designed an educational framework dashboard for all Team Leads and Agents to utilize as they continuously develop soft skills like coaching and mentoring, as well as technical skills that are task and role specific.Led focus group meetings to solicit feedback from a sample of the over 70s new hires that were onboarded from Fall 2017 to 2018. Reviewed and applied best practices with regards to transcribing, reporting and ensuring the anonymity of all participants. Using the data collected, recommendations for next steps and lessons learned were provided to management, to help improve the onboarding experience for those joining the Digital Contact Center in the new year.

Learning And Development Specialist and New Hire Orientation Program Facilitator

• 2016 - 2018

- Acted as an advocate in recommending new ways of enhancing learners outcome whether through accessible web-content, gamification, explainer videos, podcast or other innovative ways. - Consulted with stakeholders and internal clients to determine needs, gather data, analyze audiences, create learning experiences and select delivery methods that meet the determined objectives and goals. - Delivered high quality programs that incorporate adult learning theory and incorporate experiential learning, tailored and appropriate scenarios, and high participant interaction. - Facilitated training sessions for a varied professional audiences, for day-long or multi-day sessions for both the bank side and dealer services side of the business, such as New Hire Orientation, Investment Lending & RSP Loans, Exchange-traded Funds, Fundserv Releases- Cross-trained existing employees and training new employees in various operational business units in B2B Bank.

Learning Designer, Business Operations Learning and Documentation

• 2011 - 2016

Winner of CIBC Team Achiever Award for Q2-2012, Q4-2012 and Q4-2014Accountable for assessing and analyzing the knowledge and skill gaps as well as performance improvement opportunities for the largely diverse audience of Global Operations and INTRIA. -Developed e-learning courses using various authoring tools (Captivate and Lectora) -Conducted thorough needs assessment-Designed and developed creative content-Facilitated and evaluate technical training and performance improvement solutions in support of business priorities. -Worked closely with Management levels of cross functional teams and business subject matter experts (SMEs) to ensure that deliverables meet all defined standards of quality and effectiveness and provide continuity throughout the end-to-end process

Employee Engagement Coordinator - Retail Markets Finance

• 2009 - 2011

Winner for CIBC's Quarterly Achievers Award for Q1-2010.SharePoint Administrator, Trainer and Technical Troubleshooting Support.- Act as a consultant to other divisions launching similar employee related initiatives and SharePoint sites.Think Cell Trainer for CIBC Finance Business Support - Facilitating use and application sessions to various groups under Investor Relations, Corporate Services; Corporate; Retail Markets; Wholesales Banking & Treasury Project Lead/Coordination of various employee related initiatives including, but not limited to:- Quarterly Newsletter creation and publication- Team Building activities and sessions- New Hire Program sessions, welcome documents and follow up- Employee Rewards and Recognition programs- Fundraising initiatives for CIBC Run for the Cure, United Way, etc.

Research Coordinator/Executive Assistant, Programming & Sales

• 2003 - 2008

Research & Project Management:Created and maintained the Radio Station Profiles shared drives ensuring all Program Directors and various other Radio Executives have access to updated station profiles with current BBM and Paragon data, current on-air line up, contact info, etc.Event Management:Organized and planned the Annual Programming Conference held in Toronto and all related Canadian Music Week (CMW) events for our Rogers Radio Programmers included: hotel arrangement, lining up venues and talent showcases, parting gifts, audio visual set-up, catering, transportation, etc.

Media Assistant - TV Listings

• 2004 - 2005

Selected as a liaison between potential TVL clients providing answers regarding the channel/rates/production in a courteous, efficient fashion, using DeltaFlex-CBSI database as needed.Administer and scored potential Radio Sales Rep hires using “Profile-Performance Evaluation Test” online while ensuring the candidate’s results are accurate; acting as the liaison between testing agency and Sales Managers.

Human Resources Administrator

• 2001 - 2003

Recruitment:Conducted evaluation and assessment interviews to obtain knowledge, skills, and abilities of employment seekers at various levels ranging from entry to management rolesResearch/Project Management:Implemented and created Recruitment Brochures for store level employees of Jean Machine and Sunrise Records, as well as implemented, researched and created monthly Employee Newsletters for each of the two retail chains. Recruitment:Conducted evaluation and assessment interviews to obtain knowledge, skills, and abilities of employment seekers at various levels ranging from entry to management rolesResearch/Project Management:Implemented and created Recruitment Brochures for store level employees of Jean Machine and Sunrise Records, as well as implemented, researched and created monthly Employee Newsletters for each of the two retail chains.

Human Resources Administrator/Recruiter

• 1998 - 2001

Partnered with job fairs, high schools and college campuses coordinating recruitment initiatives for summer employment Conducted interviews using behavioural based techniques for junior to intermediate positionsProvided case management, file maintenance, and developed a database for tracking of 1,500+ employee candidates Partnered with job fairs, high schools and college campuses coordinating recruitment initiatives for summer employment Conducted interviews using behavioural based techniques for junior to intermediate positionsProvided case management, file maintenance, and developed a database for tracking of 1,500+ employee candidates