Experience

Career City College

• Canada
• Higher Education
• 1 - 100 Employee

• Administrator

  • May 2021 - Present



Michael Hill

• Utilities

• sales professional

  • Sep 2018 - Present



Ramada Inn

• Hospitality
• 300 - 400 Employee

• Front Desk Associate / Night Auditor

  • May 2019 - Mar 2020



Pfizer

• Events Services
• 1 - 100 Employee

• Sales Representative

  • Aug 2008 - Mar 2018

  arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular calling;• make presentations to doctors, practice staff and nurses in GP surgeries, hospital doctors, and pharmacists in the retail sector. Presentations may take place in medical settings during the day or may be conducted in the evenings at a local hotel or conference venue;• organizing conferences for doctors and other medical staff;• building and maintaining positive working relationships with medical staff and supporting administration staff e.g. receptionists;• managing budgets (for catering, outside speakers, conferences, hospitality, etc);• keeping detailed records of all contacts, which may involve database management;• planning work, schedules and weekly and monthly timetables. This may involve working with the area sales team or discussing future targets with the area sales manager. Generally, medical sales executives have their own regional area of responsibility and plan how and when to target health professions in that area;• regularly attending company meetings, technical data presentations and briefings;• keeping up with the latest clinical data supplied by the company and interpreting, presenting and discussing this data with health professionals during presentations;• monitoring competitor activity and competitors' products;• developing strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector;• staying informed about the activities of health services in a particular area;• working with team managers to plan how to approach contacts and creating effective business plans for making sales in a particular area.



People support (Expedia.com)

• Travel Specialist

  • Feb 2007 - Jun 2008

  Receive inbound calls and answer customer questions to obtain full understanding of what information is being requested.• Monitor and work schedule changes in accordance with prioritized service levels, including re-protection/re-booking customers when necessary.• Work with carriers (airlines) to resolve schedule change issues.• Problem-solve customer schedule change concerns.• Follow company and airline policies and procedures to bring resolution to customer issues.• Strive to meet and exceed quality and productivity performance targets• Document all calls with regards to participant inquires accurately using Call Tracking System.• Communicate clearly and effectively with passengers.



Data Search Corporation

• Call Center Representative

  • Jul 2006 - Dec 2006

  Answer phones and respond to customer requests.• Sell product and place customer orders in computer system.• Provide customers with product and service information.• Up sell products and services.• Transfer customer calls to appropriate staff.• Identify, research, and resolve customer issues using the computer system.• Follow-up on customer inquires not immediately resolved.• Complete call logs and reports.• Recognize, document and alert the supervisor of trends in customer calls.• Recommend process improvements.