Experience

MARSHALLS INC

• United States
• Retail
• 1 - 100 Employee

• Keyholder/Customer Service Coordinator

  • Jan 2020 - Present

  As Keyholder, my role is to support the efficient operation of key areas such as backroom, merchandising and presentation standards, servixe areas, markdowns, cash office and maintenance in the absence of a member of management. Within this role, I have also lead new hire orientations, created training schedules and training of the new hires for our key service areas such as front line (cash training), fitting room training, greeter and maintenance roles. As Keyholder, my role is to support the efficient operation of key areas such as backroom, merchandising and presentation standards, servixe areas, markdowns, cash office and maintenance in the absence of a member of management. Within this role, I have also lead new hire orientations, created training schedules and training of the new hires for our key service areas such as front line (cash training), fitting room training, greeter and maintenance roles.



Marshalls

• Ottawa, Canada Area

• Coordinator

  • Oct 2018 - Jan 2020

  As Customer Service Coordinator, my role is support the AM of Customer Service/Operations to deliver consistent and high quality customer service for all customers in a timely manner. Another aspect of my rols was to oversee the training and development of associates at front line, cash office and markdowns. As Customer Service Coordinator, my role is support the AM of Customer Service/Operations to deliver consistent and high quality customer service for all customers in a timely manner. Another aspect of my rols was to oversee the training and development of associates at front line, cash office and markdowns.



Walmart

• United States
• Retail
• 700 & Above Employee

• Merchandising Manager

  • May 2013 - Oct 2018

  Customer service & Merchandising - Communicate and respond to customers - Maintain standard of the store - Review WIRE and emails - Address complaints and resolve opportunities - P&L review - Review reports : SWAS recap - Store tours with Store Manager - Zoning plans and Midday zoning - Seasonal planning - Morning and closing meetings - Sales and promotions - Tab review and planning - Perimeter and property check - Comp checking - Label maintenance - Data strip and shelf cleanliness - Safety sweeps and logs - Modular integrity - Review of features - Stocking notes - On shelf availability - Sales book maintenance - Tab sets and notes for the stocking team - Ensure dept. NCO - Record of results completion - Daily Maintenance of signing - shelf edge label rolls - Cleaning process - Price Changes - BAM exceptions - Comp File review - Scan low and out of stocks - Feature Tracking - Ordering & replenishment - Address root cause of BAM exceptions Csc exceptions, outs, … - Seasonal guide execution - Ensure all modulars are completed in days of starting - Shelf capacity adjustment - Modular relay review and planning - Reaction to addition and deletion list - Fill all modulars after completion - Tour dept. and backroom on a daily basis in accordance with DILO. - Maintaining modular integrity - Signing, flagging, competition checks - Participate and promote open door policy. - Participate in grass roots meeting Duty Manager - Answer all calls for non sales floor keys - Attendance taken on staffing availability - Address all customer concerns - Courtesy desk NCO - Deal with outside services - Meeting notes - Carts being collected - Washrooms checked hourly Additional Responsibilities Additional responsibilities may be assigned such as opening or closing the store, be responsible for the overall direction, co-ordination of several departments in the store management absence Show less

• 3rd Shift Instock Associate

  • Jun 2012 - May 2013

  Ensures that all departments are fully stocked with merchandise and are ready for business Performs daily maintenance of PI and Bin ExceptionsReaches company goals for Instock and on shelf availabilityMaintains operational standards by: Ensuring PI integrity and On Shelf Availability through 100% execution of picking and binning procedures, bin audits, bin exceptions, and on hand changes. Working all picklists throughout the day as they are created. Maintaining slot tag integrity and the 7-14-30 day rule. Ensure bin standards are maintained in inventory prep condition. Ensure apparel area maintained to standard with season code tags Ensuring backroom is kept neat and clean. Trained and certified to use powered equipment Show less



Premium Choice CMEUTA – Exclusive Distributors of Club Med in Greece and Cyprus

• Athens, Greece

• Reservations Agent

  • May 2011 - Mar 2012

  Key Holder of Premium Choice Responsible for all incoming calls/e-mails in regards to customers, whether direct or via other travel agencies, general inquiries, sales, payments, follow-ups and complaints. Ensured all clients received offers and/or confirmations Issuing and sending client invoices as well as Travel Agency commission invoices Reserving, issuing and invoicing air tickets Extensive use of NA System and Worldspan Reservations System Key Holder of Premium Choice Responsible for all incoming calls/e-mails in regards to customers, whether direct or via other travel agencies, general inquiries, sales, payments, follow-ups and complaints. Ensured all clients received offers and/or confirmations Issuing and sending client invoices as well as Travel Agency commission invoices Reserving, issuing and invoicing air tickets Extensive use of NA System and Worldspan Reservations System



Bee Party – Import and Marketing of Party Supplies

• Athens Greece

• Sales Representative

  • Nov 2009 - Oct 2011

  Key Holder of Bee Party Responsible for incoming calls, assisting and preparing orders for individual clients as well as supplying retail stores. Also responsible for placing, receiving and checking all shipments Use of Singular Logic to enter all received shipments, update inventory and issuing all order forms and invoices Setting up kiosks and taking part in Trade Shows Handling the cash Key Holder of Bee Party Responsible for incoming calls, assisting and preparing orders for individual clients as well as supplying retail stores. Also responsible for placing, receiving and checking all shipments Use of Singular Logic to enter all received shipments, update inventory and issuing all order forms and invoices Setting up kiosks and taking part in Trade Shows Handling the cash



R & R Premium Cigar Shop – Athens Greece

• Athens, Greece

• Sales Representative

  • Nov 2010 - Mar 2011

  Key Holder of R & R Premium Cigar Shop Ensuring quality customer service to all clients with regards to their Cigar needs Maintaining cleanliness of the store upon opening and closing Handling the cash register Key Holder of R & R Premium Cigar Shop Ensuring quality customer service to all clients with regards to their Cigar needs Maintaining cleanliness of the store upon opening and closing Handling the cash register



Club Med Hellas SA

• Reservations Agent

  • Jun 2005 - Oct 2009

  Responsible for all incoming calls/e-mails in regards to customers, whether direct or via other travel agencies, general inquiries, sales, payments, follow-ups and complaints. Ensured all clients received offers and/or confirmations Providing clients with information of Club Med Resorts worldwide Sent out to our exclusive clientele seasonal Club Med Brochures Following up with clients upon their return to get feedback on their stay Responsible for all incoming calls/e-mails in regards to customers, whether direct or via other travel agencies, general inquiries, sales, payments, follow-ups and complaints. Ensured all clients received offers and/or confirmations Providing clients with information of Club Med Resorts worldwide Sent out to our exclusive clientele seasonal Club Med Brochures Following up with clients upon their return to get feedback on their stay



Vineyard Estate Wines

• Vineyard Estate Wines

• Wine Sales Representative

  • Jun 2003 - Apr 2005

  Key Holder of Vineyard Estate Wines Responsible for maintaining the store, ensuring that shelves we always stocked and clean Greeting clients and providing them with information on Ontario Wines Handling the cash register Assisted in receiving and checking shipment arrivals Key Holder of Vineyard Estate Wines Responsible for maintaining the store, ensuring that shelves we always stocked and clean Greeting clients and providing them with information on Ontario Wines Handling the cash register Assisted in receiving and checking shipment arrivals



Bata Shoes – Ottawa ON

• Ottawa, ON

• Sales Associate

  • Aug 2001 - Mar 2002

  Greeting and assisting clients in regards to their footwear needs Ensuring all clients receive excellent customer service Responsible for maintain all displays and cleaning the store area upon closing Greeting and assisting clients in regards to their footwear needs Ensuring all clients receive excellent customer service Responsible for maintain all displays and cleaning the store area upon closing