Experience

Dinosaur Group Holdings

• United States
• Financial Services
• 1 - 100 Employee

• Compliance Analyst

  • May 2017 - Present

  > Performed Enhanced Due Diligence on clients associated to medium and high risk jurisdictions by analyzing their ownership structure, financials, business activities, and feasibility of investment activities. > Completed analysis of transactional information to identify risk, trends and potential wary activity. > Running the compliance and internal control functions including the on boarding of new accounts, money laundering, KYC and payment services. > Assisting the MLRO as well as investigating and providing conclusive analysis of any suspicious transactions. > Assist in developing and creating manuals and procedures as and when needed. > Ensuring compliance with all AML laws, regulations, guidelines, written procedures; KYC, customer/transaction monitoring. > Provide training to new members of the team. Show less



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Case Owner

  • Mar 2015 - Feb 2017

  > Effective case and workload management and the resolution of complexes queries and dispute resolution that had a positive impact on productivity and adherence to SLA. > Handling high volumes of mortgage applications, assessing complex documents, carrying out an extensive and detailed investigation. > Ensure all activities and duties are carried out in full compliance with regulatory requirements, refer any exception to management, ensuring detailed rationale is provided before approval to maintain the continued quality of our mortgage book. > Identifying issues arising in relation to adequacy and effectiveness of controls in order to reduce the number of complaints. > Regular contact with applicants, brokers, and solicitors through written and oral correspondence. > Leading new members of the team to achieve their route of competency and supporting different teams across the business when it is required. Show less



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• PPI Complaint Handler ( Telephony team)

  • Sep 2014 - Mar 2015

  > Maintain high level of product, process and system knowledge in order to advise and exceed quality and productivity targets. > Resolving high level of complaint issues ensuring the customer is satisfied and that the issue is resolved in an efficient manner. > Processing customer complaints, forwarding to the relevant team all the information taken during the conversation, providing support, help and advice to customer, claims management companies and solicitors > Involved in developing a customer service policy. Show less



WDS

• United Kingdom
• Telecommunications
• 300 - 400 Employee

• Customer Support

  • Oct 2013 - Sep 2014

  > Delivering technical solutions through one-to-one communication over email, phone, chat and forums with effective prioritization, data analysis, and dedicated to providing an excellent user experience. > Providing technical support for payment, purchase, fraud investigation and downloading documentation for digital content. > Operate processes that may include data entry, handling and resolution of user inquiries, auditing of process data, analysis and resolution of problems and special cases. Show less



EF Education First

• Switzerland
• Education Management
• 700 & Above Employee

• Recepcionist

  • Dec 2012 - Sep 2013

  > Responsible to receive new students, helping them to integrate into the school, explaining the operation of the school and the town services and making contact with their host families. > Handling face to face enquiries with students and host families. > Also perform administrative task and support when needed. > Responsible to receive new students, helping them to integrate into the school, explaining the operation of the school and the town services and making contact with their host families. > Handling face to face enquiries with students and host families. > Also perform administrative task and support when needed.



Informa D&B

• Madrid

• Personal Assistant

  • Jun 2011 - Oct 2011

  > Organizing the agenda of the Chief Financial Officer, taking minutes, answering telephone calls, producing documentation for business tenders and administering new contracts. > Support a team of analysts, driving improvement opportunities to implementation. > Organizing the agenda of the Chief Financial Officer, taking minutes, answering telephone calls, producing documentation for business tenders and administering new contracts. > Support a team of analysts, driving improvement opportunities to implementation.



ServiCaixa (Grupo "la Caixa")

• IT Services and IT Consulting
• 1 - 100 Employee

• Cashier

  • Jun 2007 - Sep 2007

  > Responsible for over the counter banking services. > Roll included both commercial and personal banking services. > Responsible for over the counter banking services. > Roll included both commercial and personal banking services.



Carreño Instalaciones Deportivas S.L

• Almería

• Administrative Officer

  • Oct 2006 - Jun 2007

  > Responsible for procurement of new business, drafting budgets for new clients, company billing and providing support for existing clients. > Responsible for procurement of new business, drafting budgets for new clients, company billing and providing support for existing clients.