Irene Aguriondo
Customer Success Team Lead at Harbiz- Claim this Profile
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Español Native or bilingual proficiency
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Vasco Native or bilingual proficiency
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Inglés Professional working proficiency
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Coreano Elementary proficiency
Topline Score
Bio
Carlos Acosta Díaz
Irene is an admirable person, not only is it a pleasure to work with her but she is also creative, decisive and full of energy. I can say that I have learned and learn a lot from her every day. She is a reference, a leader and a person of 10. Without a doubt, she can achieve anything she sets her mind to and stand out anywhere she goes.
Inés María Rivera Tello
Trabajar con Irene, sin duda, es una de las mejores cosas que me ha podido pasar desde el primer momento que coincidimos. Irene, a parte de ser ambiciosa, positiva, líder, empática y luchadora, es una persona que siempre ayuda a los demás y nunca abandona ni sus objetivos ni lo que se propone. Demuestra a todo el equipo que cuando se quiere, se puede, y que las cosas se logran con constancia. Siempre orientada a buenos resultados y todo el proceso que conlleva para que las cosas salgan adelante, ya que es una persona, tanto personal como profesionalmente digna de admirar por todo lo que hace y sin rendirse. Tener compañeras como tú es todo un placer que todo el mundo querría tener.
Carlos Acosta Díaz
Irene is an admirable person, not only is it a pleasure to work with her but she is also creative, decisive and full of energy. I can say that I have learned and learn a lot from her every day. She is a reference, a leader and a person of 10. Without a doubt, she can achieve anything she sets her mind to and stand out anywhere she goes.
Inés María Rivera Tello
Trabajar con Irene, sin duda, es una de las mejores cosas que me ha podido pasar desde el primer momento que coincidimos. Irene, a parte de ser ambiciosa, positiva, líder, empática y luchadora, es una persona que siempre ayuda a los demás y nunca abandona ni sus objetivos ni lo que se propone. Demuestra a todo el equipo que cuando se quiere, se puede, y que las cosas se logran con constancia. Siempre orientada a buenos resultados y todo el proceso que conlleva para que las cosas salgan adelante, ya que es una persona, tanto personal como profesionalmente digna de admirar por todo lo que hace y sin rendirse. Tener compañeras como tú es todo un placer que todo el mundo querría tener.
Carlos Acosta Díaz
Irene is an admirable person, not only is it a pleasure to work with her but she is also creative, decisive and full of energy. I can say that I have learned and learn a lot from her every day. She is a reference, a leader and a person of 10. Without a doubt, she can achieve anything she sets her mind to and stand out anywhere she goes.
Inés María Rivera Tello
Trabajar con Irene, sin duda, es una de las mejores cosas que me ha podido pasar desde el primer momento que coincidimos. Irene, a parte de ser ambiciosa, positiva, líder, empática y luchadora, es una persona que siempre ayuda a los demás y nunca abandona ni sus objetivos ni lo que se propone. Demuestra a todo el equipo que cuando se quiere, se puede, y que las cosas se logran con constancia. Siempre orientada a buenos resultados y todo el proceso que conlleva para que las cosas salgan adelante, ya que es una persona, tanto personal como profesionalmente digna de admirar por todo lo que hace y sin rendirse. Tener compañeras como tú es todo un placer que todo el mundo querría tener.
Carlos Acosta Díaz
Irene is an admirable person, not only is it a pleasure to work with her but she is also creative, decisive and full of energy. I can say that I have learned and learn a lot from her every day. She is a reference, a leader and a person of 10. Without a doubt, she can achieve anything she sets her mind to and stand out anywhere she goes.
Inés María Rivera Tello
Trabajar con Irene, sin duda, es una de las mejores cosas que me ha podido pasar desde el primer momento que coincidimos. Irene, a parte de ser ambiciosa, positiva, líder, empática y luchadora, es una persona que siempre ayuda a los demás y nunca abandona ni sus objetivos ni lo que se propone. Demuestra a todo el equipo que cuando se quiere, se puede, y que las cosas se logran con constancia. Siempre orientada a buenos resultados y todo el proceso que conlleva para que las cosas salgan adelante, ya que es una persona, tanto personal como profesionalmente digna de admirar por todo lo que hace y sin rendirse. Tener compañeras como tú es todo un placer que todo el mundo querría tener.
Experience
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Harbiz
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Spain
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Software Development
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1 - 100 Employee
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Customer Success Team Lead
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Jun 2022 - Present
Creation of the department and leadership of the Customer Success & Support team.●For retention and loyalty with the main objective of reducing churn and downgrade and promoting upsell. ●Owning the health score (direct communication with our clients)To create engagement strategies aligned with the other teams (sales for upselling and product for Bugs and retention)●Improve the team's performance●Lead a team of 3 professionals, experts in CS.
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Sales Development Representative
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Feb 2022 - Aug 2022
Developing the top of the sales funnel by creating different strategies and getting quality leads. Market research. Contacting potential customers. ● Qualifying business possibilities through phone calls, email and social media outreach.● Identify decision-makers, determine their needs and analyse how we can solve them.● Schedule meetings with prospects.
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Building Artistic Social Hope (BASH)
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Mondragón
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Co-founder
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Apr 2019 - Present
We work for respect for diversity and accessibility for all. We create spaces for creativity and movement for young people with functional diversity, encouraging talent and the 9 types of intelligence. We work for respect for diversity and accessibility for all. We create spaces for creativity and movement for young people with functional diversity, encouraging talent and the 9 types of intelligence.
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ONCE
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Spain
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Civic and Social Organizations
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700 & Above Employee
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Business development coordinato
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Jun 2020 - Jun 2022
Working as a business organizer in collaboration with LA ONCE for the development of a challenging event. The aim is to attract young people to create solutions to improve the lives of visually impaired people. Working as a business organizer in collaboration with LA ONCE for the development of a challenging event. The aim is to attract young people to create solutions to improve the lives of visually impaired people.
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KALA
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Spain
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Events Services
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1 - 100 Employee
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Team Leader y Communication Leader
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Sep 2018 - Feb 2022
We are a team of 10 entrepreneurs from the Basque Country. KALA is how we want you to know us, since the word means "strong wall". We believe that strenght is essential to make changes and create impact. Besides, fear mustn't control us, all we need is attitude. Our philosophy is "Dream. Plan. Do" We are a team of 10 entrepreneurs from the Basque Country. KALA is how we want you to know us, since the word means "strong wall". We believe that strenght is essential to make changes and create impact. Besides, fear mustn't control us, all we need is attitude. Our philosophy is "Dream. Plan. Do"
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YetiCare
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Finland
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IT Services and IT Consulting
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1 - 100 Employee
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Business Development Representative Spain
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Oct 2019 - Oct 2020
Turn individual tasks into fun and engaging group activities. Improve the way you learn, communicate, and collaborate. From a digital whiteboard, to video conferencing, to a learning platform and 3 million other applications. Turn individual tasks into fun and engaging group activities. Improve the way you learn, communicate, and collaborate. From a digital whiteboard, to video conferencing, to a learning platform and 3 million other applications.
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Education
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2018 - 2022
Mondragon Team Academy - MTA World
Liderazgo, emprendimiento e innovación, http://mondragonteamacademy.com/ -
2020 - 2020
Euroinnova Business School
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2020 - 2020
Federación Española de Actividades Dirigidas y Fitness
Sports nutrition and dietetics, https://www.feda.net/ -
Mondragon Unibertsitatea
Liderazgo, Emprendedor e Innovación
Community
