Technical Manager / Account Manager

• Aug 2002 - Present

Technical Manager: • Monitor the schedule of the Adjuncts Engineer everyday • Ensure that any Adjuncts critical issue was resolved and attended by my team within SLA. • Assist Pre-sales on bidding requirement • Provides CMS/BCMR and IVRs Demo • Provides costing on Projects and MA • Responsible in attending Customer’s issue and meeting • Coordinate to Project Manager for any Adjuncts Project • Conducts Customer’s Training such as Administrator or End User’s Training. • Install and Maintain Adjuncts Products (CMS, AAEP, AES) • Supports vector programmer in Communication Manager • Ensure that Adjuncts Engineer’s Time Sheets and Leave form and in track • Organized a monthly meeting with Adjuncts team to gather some updates and concerns Account Manager: • Determines annual Maintenance Agreement and gross-profit plans by implementing marketing strategies, analyzing trends and results. • Build and maintaining Client and Business Partners relationship • Ensure that MA Sales Volume should be retain or add a new one. • Monitor the Preventive Maintenance performed by Operations Team to ensure that it was fully rendered based on MA SOW. • Monitor the Hardware Sparing inline with Client’s contracts. • Work with internal departments such as the Marketing, Project Manager or Operations team to engage Clients and Business Partners more deeply • Resolved Customer complaints regarding Maintenance Agreement and Services. • Monitor Customer preferences to determine the focus of Sales efforts • Project Sales and determine the profitability of products and services • Visiting Customers and potential Customers alongside sales executives. • Chasing leads and following up on opportunities to generate MA Sales • Arranging with Marketing Department to attend industry conferences, Seminars and events. • Networking with companies in the industry. Show less