Irene Goswami
Telephone Operator - Front Office at Hyatt Place Hyderabad Banjara Hills- Claim this Profile
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English Full professional proficiency
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Bengali Native or bilingual proficiency
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Hindi Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Purbita Roy
Working with Irene was an absolute pleasure.She is very dedicated and hardworking. As a leader,she is very empathetic and understands the importance of training and development. I wish Irene all my best wishes for a successful career.
Purnendu Das
Irene is a focused, hard working and bright lady. She is analytical and has good presence of mind. She is also doing well in her academics and I am sure that she is going to land up in a very good job profile soon enough. All the best to you for your future endeavours 😊
Purbita Roy
Working with Irene was an absolute pleasure.She is very dedicated and hardworking. As a leader,she is very empathetic and understands the importance of training and development. I wish Irene all my best wishes for a successful career.
Purnendu Das
Irene is a focused, hard working and bright lady. She is analytical and has good presence of mind. She is also doing well in her academics and I am sure that she is going to land up in a very good job profile soon enough. All the best to you for your future endeavours 😊
Purbita Roy
Working with Irene was an absolute pleasure.She is very dedicated and hardworking. As a leader,she is very empathetic and understands the importance of training and development. I wish Irene all my best wishes for a successful career.
Purnendu Das
Irene is a focused, hard working and bright lady. She is analytical and has good presence of mind. She is also doing well in her academics and I am sure that she is going to land up in a very good job profile soon enough. All the best to you for your future endeavours 😊
Purbita Roy
Working with Irene was an absolute pleasure.She is very dedicated and hardworking. As a leader,she is very empathetic and understands the importance of training and development. I wish Irene all my best wishes for a successful career.
Purnendu Das
Irene is a focused, hard working and bright lady. She is analytical and has good presence of mind. She is also doing well in her academics and I am sure that she is going to land up in a very good job profile soon enough. All the best to you for your future endeavours 😊
Credentials
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Best Paper title at e-NCLAVE 2022 International Conference
NSHM College of Management and TechnologyFeb, 2022- Oct, 2024 -
Leadership
Harappa EducationOct, 2021- Oct, 2024
Experience
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Hyatt Place Hyderabad Banjara Hills
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India
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Hospitality
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1 - 100 Employee
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Telephone Operator - Front Office
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Apr 2023 - Present
- Handling guest enquiries effectively - Directing calls to the respective departments - Handling guest complaints patiently and escalations whenever necessary - Keeping a track of the arrivals and departures for the guests, making necessary arrangements for their overall stay experience - Handling guest enquiries effectively - Directing calls to the respective departments - Handling guest complaints patiently and escalations whenever necessary - Keeping a track of the arrivals and departures for the guests, making necessary arrangements for their overall stay experience
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Taco Bell India
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India
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Food and Beverage Services
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1 - 100 Employee
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Shift Manager
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Nov 2022 - Mar 2023
Happy to share my new job role.
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Management Trainee
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Jul 2022 - Nov 2022
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Change initiatives
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United Kingdom
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Telecommunications
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Marketing and communication
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Apr 2022 - Jun 2022
Got associated with an NGO, mentored and managed the students while helping them to grow overall. Got associated with an NGO, mentored and managed the students while helping them to grow overall.
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Spencer's Retail
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India
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Retail
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700 & Above Employee
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Marketing Intern
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Sep 2021 - Nov 2021
Dealt with marketing and communication regarding getting leads for bulk orders w.r.t. Corporate Gifting at Diwali Dealt with marketing and communication regarding getting leads for bulk orders w.r.t. Corporate Gifting at Diwali
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Vivanta by Taj
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India
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Hospitality
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500 - 600 Employee
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Summer Intern
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Apr 2021 - May 2021
Overall exposure at Vivanta in all the operational departments, and also worked under the HR for several Human Resource Projects. Overall exposure at Vivanta in all the operational departments, and also worked under the HR for several Human Resource Projects.
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Education
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2020 - 2022
NSHM College of Management and Technology
Master of Science - MS, Hospitality Administration/Management -
2017 - 2020
St Xavier's college ranchi
Graduation, English Language and Literature, General
Community
