Account Manager

• Sep 2021 - Present

Customer Support Specialist

• Mar 2020 - Sep 2021

Customer Support Specialist

• May 2018 - Mar 2020

"BeeRent" is an application suite designed to help you easily manage each aspect of your Travel & Leisure rental business. BeeRent platform has been developed as a central database with the opportunity to connect its users between themselves and with sales channels, all in one place, helping each other to maximize their sales, improve service quality, and increase income.▪ BeeRent product: Channel Manager: CM Property Management System: PMS Central Reservation System: CRS Personal website: B2C Customer Relationship Management: CRM ▪ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ▪ Connections and collaborations with portals and inform customers of sales promotions and services, warranties or terms of sale, places and processes payments for orders, refunds or exchanges Show less

Marketing and Sales Manager

• Feb 2018 - May 2018

"Crystal Code Rentals" is an agency specialize for daily rent, offers fully equipped apartments of all structures and categories in Center of Belgrade and in New Belgrade. - Monitoring and analysis the competition and developing a strategy for improving business - Designing marketing campaigns, managing and editing the website and online advertising in Social Networks - Direct sale and booking of apartments with online sites /booking.com, airbnb.com, etc./ - Receiving, booking and providing a reservation of apartments - Records on the occupancy of the apartments and the planing dates of arrivals and departures of clients - Providing information to clients about the apartments - Setting up pricelists and promotional packages Show less

Associate for Event and Travel Organization

• Mar 2014 - Jan 2018

Travel Agency specialized for in incoming tourism to foreign markets - Assistiance in creating, organization, implementation and managing entertainment of business Events and Team buildings for clients - Creation, organization, sale and realization of tourist arrangements in Belgrade and Serbia - Assistiance in the implementation of marketing campaigns and online advertising in Social Networks - Communication and cooperation with foreign and domestic companies and tourist agencies Show less

Tour Manager

• Aug 2010 - Dec 2012

Travel Agency "Mag-Promet" is specialized for organization tour arrangement and events for youth and school - Monitoring and analysis of the travel market and competition - Creating travel arrangement and team buildings for clients - Participate in the implementation of marketing campaigns and online advertising in Social Networks - Organization, sale and implementation of travel arrangements, excursions and recreational education - Organization, implementation and managing entertainment programs (Events) - Coordination, organization and providing services of tourist guides, escort and animators - Reservation and booking hotels capacities and transportation means, cooperation with suppliers - Recording of concluded travel contract - Daily registration of sold travel arrangements - Calculation and issuance of invoices, control of calculation and collecting receivables from customers - Preparation of tender documents and participation in public procurement in the school system Show less

Tour Guide

• May 2009 - Oct 2009

Travel Agency "Aurora Travel" is specialized for organization tour arrangement (holidays and European tours) Providing services of travel guide and escort and records for passport and customs control at border crossings from Belgrade, Novi Sad and Sombor to Greece Travel Agency "Aurora Travel" is specialized for organization tour arrangement (holidays and European tours) Providing services of travel guide and escort and records for passport and customs control at border crossings from Belgrade, Novi Sad and Sombor to Greece

Tour Guide

• May 2009 - Aug 2009

Travel Agency "Magic Holidays" is specialized for organization tour arrangement (holidays and European tours) Providing services of travel guide and escort and records for passport and customs control at border crossings from Belgrade, Novi Sad and Sombor to Greece Travel Agency "Magic Holidays" is specialized for organization tour arrangement (holidays and European tours) Providing services of travel guide and escort and records for passport and customs control at border crossings from Belgrade, Novi Sad and Sombor to Greece

Assistant Tour Manager

• Jan 2008 - Dec 2008

Travel Agency "Vanja Travel" is specialized for organization tour arrangement and events for youth and school - Assisting in the organization, sale and implementation of travel arrangements, excursions, recreational education and entertainment programs (Events) - Providing services of tourist guides, escort and animators - Recording of concluded travel contract - Daily registration of sold travel arrangements Travel Agency "Vanja Travel" is specialized for organization tour arrangement and events for youth and school - Assisting in the organization, sale and implementation of travel arrangements, excursions, recreational education and entertainment programs (Events) - Providing services of tourist guides, escort and animators - Recording of concluded travel contract - Daily registration of sold travel arrangements

Owner

• Apr 2005 - Dec 2007

Owner of market store - Planning, organization and management in direct sales - Procurement planning and cooperation with suppliers - Management, organization and control the work of employees - Developing the sales network - Analysis and control of sales, billing, costing, pricing policy - Market research in the field of business - Monitoring the operation of competition - Coordination with customers Owner of market store - Planning, organization and management in direct sales - Procurement planning and cooperation with suppliers - Management, organization and control the work of employees - Developing the sales network - Analysis and control of sales, billing, costing, pricing policy - Market research in the field of business - Monitoring the operation of competition - Coordination with customers