Irem Kosal
Resource Manager at Infotek Consulting Inc.- Claim this Profile
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Turkish Native or bilingual proficiency
Topline Score
Bio
Credentials
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Interpreter Language and Skills Assestment Tool (ILSAT)
Ontario Ministry of Citizenship and ImmigrationApr, 2018- Sep, 2024
Experience
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Infotek Consulting Inc.
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Resource Manager
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Apr 2022 - Present
● Address questions from public, employees, and outside agencies regarding current employment opportunities and application status. ● Effectively search for potential candidates via internal ATS, LinkedIn Recruiter, Monster, Indeed, CareerBuilder, Dice, Workopolis, and referrals ● Reviewed 150+ resumes daily to determine candidates' credentials ● Learning & understanding applicant’s career goals and key accomplishments to assist in placing them in roles aligning with their career paths ● Pre-screen candidates based on employers’ requirements and specifications as well as ascertain their presentation and communication skills ● Interviewed candidates with leadership team to determine behavioural and cultural fits ● Compiled feedback after interviews, and discussed compensation packages for prospective hires Show less
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Customer Service Representative
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Aug 2017 - Sep 2020
● Collaborate with all departments to come up with realistic and efficient improvements when it needs a change in the store● Answering customers questions about products and suggesting other related products, which resulted increase ongoing sales and a high level of customer satisfaction ● Operating cash registers, managing financial transactions and balancing drawers● Maintain the presentation of the sales floor, products, displays, and signages Show less
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Customer Service Operations Coordinator
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May 2019 - Sep 2019
● Worked as an intern in all departments of the store. ● Identify and communicate issues or outstanding tasks to the management ● Organize daily huddles and assign specific tasks to associates● Support management with training and coaching of existing associates and new hires in all service and operational areas● Train and prepare associates for inventory procedure ● Creating, improving, and maintaining an organized system across all departments
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The Salvation Army Harbor Light Denver
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United States
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Philanthropic Fundraising Services
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Office Assistant
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Jan 2017 - Apr 2020
● Dealt with incoming calls and arrange appointments for clients with the right counsellor regarding their immigration or refugee case. ● Collected client demographic information, maintained client database and stats, and follow-up with the client’s case in person or over the phone ● Build sustainable relationships and trust with customer accounts through open and interactive communication ● Identified and assessed customers’ needs to achieve satisfaction ● Filled out several Immigrations, Refugees and Citizenship Canada’s forms such as change of condition to stay or extend that are Work/Study Permit, Spouse Sponsorship application, Renewal of Permanent Resident cards, and more. ● Acted as interpreter (English-Turkish and Turkish-English) for newcomers and refugee seekers, especially clients coming from Turkey and Azerbaijan Show less
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Interpreter
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Jul 2018 - Jul 2019
● Assist the company with written and oral communication as needed ● Translate a question or request clearly and accurately, conveying phrasing and intention as related to the subject ● Provide communication between the lawyer and the client to enable them to finalize their work ● Assist the company with written and oral communication as needed ● Translate a question or request clearly and accurately, conveying phrasing and intention as related to the subject ● Provide communication between the lawyer and the client to enable them to finalize their work
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Education
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2015 - 2020
Humber College
Bachelor of Commerce - BCom, International Business
Community
