Experience

WEBUY

• Singapore
• Retail Groceries
• 1 - 100 Employee

• Director of Webuy Club Indonesia

  • Apr 2022 - Present

  • Created strategic planning for all division• Monitoring supply chain, operational & warehouse• Managing growth & revenue for Webuy Indonesia.• Target forecasting for all division• Managing & maintaining GMV growth for all division• Maintaining relation with community, vendors & partners• Achievement: total GMV since May 2022 up to now = 350 Bio

• Head Of Sales

  • May 2020 - Present

  • Create Strategic planning for Sales Division• Create marketing program• Maintaining Sales Revenue• Target forecasting• Maintaining Growth acquisition for outlet (B2B) & Leader (B2A)• Maintaining GMV for B2B & B2A• Maintaining relation with Outlet, Leaders & Community• Achievement : 1st year sales GMV = 10 Bio ; 2nd year sales GMV = 35 Bio



STOQO

• Indonesia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Activation Area Manager

  • Dec 2019 - Present

  • Created Area strategic planning • Managing district for Central & North Jakarta • Maintaining Area target & revenue • Forecasting Area revenue • Created Area strategic planning • Managing district for Central & North Jakarta • Maintaining Area target & revenue • Forecasting Area revenue



StoreKing

• India
• Retail
• 100 - 200 Employee

• Rural Cluster Manager

  • Jun 2019 - Dec 2019

  • Regional strategic planning • Managing regional (Greater Jakarta, Tangerang, Bekasi, Depok) • Controling all area under regional Cluster • Maintaining & forecasting Regional Revenue • Regional strategic planning • Managing regional (Greater Jakarta, Tangerang, Bekasi, Depok) • Controling all area under regional Cluster • Maintaining & forecasting Regional Revenue



Mapan

• Indonesia
• Financial Services
• 300 - 400 Employee

• Distrik Sales Manager

  • Jul 2017 - May 2019

  • Distrik strategic planning• Managing Distrik for jabar• Team building• Maintaining Distrik revenue target• Forecasting Distrik revenue

• Project Manager Expansion

  • Jan 2017 - Jun 2017

  • Territory Management• New Branch Lauching• Development Area• Bisnis Process & policy• KPI

• Branch Manager

  • Mar 2016 - Dec 2016

  • Sales strategic planning• Managing Sales for Sukabumi Area• Team building• Maintaining sales revenue target• Forecasting sales revenue



CV TRikanca

• sukabumi

• Territory Manager

  • Aug 2013 - Feb 2015

  • Sales strategic planning • Managing Sales for Sukabumi Area • Team building • Maintaining sales revenue target • Forecasting sales revenue • Sales strategic planning • Managing Sales for Sukabumi Area • Team building • Maintaining sales revenue target • Forecasting sales revenue



Hutchison 3 Indonesia

• Indonesia
• Telecommunications
• 400 - 500 Employee

• Backend

  • Apr 2007 - May 2012

  • response to all customer inquiries, requests and complaints in a timely, accurately, politely and professional manner and also to provide possible solution to our customers to achieve satisfactory customer and involve monitoring performance BTS and monitoring resolve the problem on BTS (2G and 3G), VAS Aplication and Core Network • Provide timely response and possible solution for customer complaints and requests from Tier 1 • Trainer for Tier1 new recruit. • Provide timely and accurate information to any customers inquiries, requests and complaints regarding the service to customers contacting 3Care email address, web mail, SMS/text chat or through letters/fax • Adhere Business Process & Policies in performing the day to day activities • Utilize the BCCS/CRM module and infrastructure to provide quality service to our customers • Escalate any major concern or issues to Supervisor,vendor partner (external), Other customer service representative function (3Store, 3Care, Customer Operations, Infrastructure), sales, marketing, finance, IT and Technical helpdesk (Internal) providing resolution to customers • monitoring performance BTS and monitoring resolve the problem on BTS (2G and 3G), VAS Aplication and Core Network Show less