Experience

The Trademark Company

• United States
• Legal Services
• 1 - 100 Employee

• Fulfillment Specialist

  • May 2023 - Present

  Help small businesses register trademarks Assist attorneys in all aspects of their work, including: trademark applications, office action responses, and client correspondence. Preparing and filing trademark applications. Notify clients of post- filing matters. Payment processing and recordation Updating of files and documents, proofreading and editing. Help small businesses register trademarks Assist attorneys in all aspects of their work, including: trademark applications, office action responses, and client correspondence. Preparing and filing trademark applications. Notify clients of post- filing matters. Payment processing and recordation Updating of files and documents, proofreading and editing.



Dyer and Dyer Volvo

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Receptionist

  • Mar 2022 - May 2023

  Warmly welcomed 30-40 guest, coordinated check-in, collected insurance and directed them to their destination. Managed three or more phone lines and facilitated over 20+ calls a day with clients, vendors, and staff. Provide excellent customer service with a helpful and friendly attitude Provide administrative and clerical support via EMR systems and Microsoft Excel Warmly welcomed 30-40 guest, coordinated check-in, collected insurance and directed them to their destination. Managed three or more phone lines and facilitated over 20+ calls a day with clients, vendors, and staff. Provide excellent customer service with a helpful and friendly attitude Provide administrative and clerical support via EMR systems and Microsoft Excel



E-Z Mobile Detailing

• United States
• Individual and Family Services

• Customer Service Manager

  • Apr 2020 - May 2022

  Manage a team of 10 and inspire them to drive sales metrics reaching our goals at 100% Leverage data to inform promotions and create programs that resulted in a 15% increase in sales Adhere to safety guidelines to eliminate safety risks to staff and the clients Intervene with disgruntled customers to deescalate situations resulting in 100% customer satisfaction Manage a team of 10 and inspire them to drive sales metrics reaching our goals at 100% Leverage data to inform promotions and create programs that resulted in a 15% increase in sales Adhere to safety guidelines to eliminate safety risks to staff and the clients Intervene with disgruntled customers to deescalate situations resulting in 100% customer satisfaction



MCLEOD REGIONAL MEDICAL CENTER OF PEE DEE INC

• United States
• Medical Practices
• 1 - 100 Employee

• Insurance Representative

  • Jan 2018 - Apr 2020

  Follow up with six to eight people per day to ensure premium and deductible payments were met. Review 10 incoming new files per day in order to submit accurate claims Work cross functionally in order to collaborate with multiple departments including industry anti fraud organizations to resolve claims Follow up with six to eight people per day to ensure premium and deductible payments were met. Review 10 incoming new files per day in order to submit accurate claims Work cross functionally in order to collaborate with multiple departments including industry anti fraud organizations to resolve claims