Experience

Líder - Insurance Company

• COO & CIO - Operations and IT Officer

  • Jul 2019 - Present

  Rio de Janeiro, Brazil • Lead the IT, Operations and Claims, and Projects and Service Channels teams consisting of 300 employees while implementing agile methodologies in all projects. • Managed the department doing a weekly follow-up of project management, contract approval, expense control, and the company's financial statements against budget. • Evaluated and analyzed multiple key performance indicators (KPIs) in the operational area and the Call Center to ensure high performance. • Implemented process… Show more • Lead the IT, Operations and Claims, and Projects and Service Channels teams consisting of 300 employees while implementing agile methodologies in all projects. • Managed the department doing a weekly follow-up of project management, contract approval, expense control, and the company's financial statements against budget. • Evaluated and analyzed multiple key performance indicators (KPIs) in the operational area and the Call Center to ensure high performance. • Implemented process improvements that successfully reduced the time to analyze and pay claims from 40 to 21 days. • Increased the use of the digital application for submitting claim notices from 3% to 11% by improving the user experience and the overall functionality of the application. Show less



Serpro Brasil

• Chief Development Officer

  • Feb 2019 - Jul 2019

  Brasília, Brazil • Led the software product construction teams of 2,100 employees across 11 cities in Brazil and directly supervised 4 superintendents and 1 coordinator. • Managed the structuring of the development team and managed all projects, including monitoring and approving expenses and budgets and supervising contracts. • Ensured the achievement of established key performance indicators (KPIs) relating to quality, productivity, profitability, and return on investment (ROI) of software projects.

• Chief Operation Officer

  • May 2016 - Feb 2019

  Brasília, Brazil • Supervised 3 superintendents and 1 coordinator, and the Data Center, Administration of Local Area Networks and Long Distance, Service Center, IT Acquisitions, and Command Center. • Led teams of 2,300 employees across 17 cities in Brazil. • Served as part of the board that achieved the company's financial recovery, going from losses of R$245,000,000 in 2015 to profits of R$459,000,000 in 2018. • Managed an investment budget of R$110,000,000 and funding of R$ 300,000,000.

• Customer Relations Coordinator

  • May 2016 - May 2016

  Brasília, Brazil Area responsible for the commercial alignment of all SERPRO customer service units. It also has the following functions: -Management of SERPRO's Business Lines; -Definition of Business Plans for new services; -Coordination of the Products and Services Accelerator – Startup SERPRO; -Management of the Corporate Commercial Panel, with information for decision-making for the Board.

• Customer Relationship Superintendent

  • Apr 2008 - Apr 2016

  Brasília, Brazil • Managed 2 of the most important clients of SERPRO, the Ministry of Planning and the Presidency of the Republic, with annual contracts of R$200,000,000.

• Coordinator of the Strategic Project Office

  • Jul 2005 - Mar 2008

  Brasília, Brazil • Led the implementation of PMBOK practices and project management methodologies, training more than 1,000 employees and promoting incentives for PMP certification to more than 120 employees.

• System Analyst

  • Sep 2004 - Jun 2005

  Brasília, Brazil Implementation of the Corporate Project Management Process

• Programmer - Team Leader

  • Jan 1997 - Aug 2004

  Brasília, Brazil Responsible for the development team of SIAPE - Federal Government Payment System. SIAPE is the system used by the Ministry of Planning (currently the Ministry of Economy) to pay all federal civil servants (active, retired and pensioners).