Iraida L.
Customer Care Manager at Barrie House Coffee & Tea, Co.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
-
Spanish -
Topline Score
Bio
Johanna A. Felix
I have always been impressed with Iraida's enthusiasm, communication skills and professional demeanor. When I worked as JDE Coordinator at International Filing Co (AKA: Kruysman), Iraida was the customer service manager where she consistently demonstrated great qualities, and I heartily endorse her for any customer service position. Iraida is reliable, dedicated and eternally upbeat. Her ability to calm angry or frustrated customers is unparalleled. Iraida multitasks effectively, is able to handle a high-volume workload, is a hardworking, and top-performing customer service professional. She has my highest recommendation, and I am happy to furnish more details if you would like additional information.
Bill Carlson
Iraida ,is a Outstanding Professional Business Lady always takes care of customers and business. Iraida will be a Star on any Business team.
Johanna A. Felix
I have always been impressed with Iraida's enthusiasm, communication skills and professional demeanor. When I worked as JDE Coordinator at International Filing Co (AKA: Kruysman), Iraida was the customer service manager where she consistently demonstrated great qualities, and I heartily endorse her for any customer service position. Iraida is reliable, dedicated and eternally upbeat. Her ability to calm angry or frustrated customers is unparalleled. Iraida multitasks effectively, is able to handle a high-volume workload, is a hardworking, and top-performing customer service professional. She has my highest recommendation, and I am happy to furnish more details if you would like additional information.
Bill Carlson
Iraida ,is a Outstanding Professional Business Lady always takes care of customers and business. Iraida will be a Star on any Business team.
Johanna A. Felix
I have always been impressed with Iraida's enthusiasm, communication skills and professional demeanor. When I worked as JDE Coordinator at International Filing Co (AKA: Kruysman), Iraida was the customer service manager where she consistently demonstrated great qualities, and I heartily endorse her for any customer service position. Iraida is reliable, dedicated and eternally upbeat. Her ability to calm angry or frustrated customers is unparalleled. Iraida multitasks effectively, is able to handle a high-volume workload, is a hardworking, and top-performing customer service professional. She has my highest recommendation, and I am happy to furnish more details if you would like additional information.
Bill Carlson
Iraida ,is a Outstanding Professional Business Lady always takes care of customers and business. Iraida will be a Star on any Business team.
Johanna A. Felix
I have always been impressed with Iraida's enthusiasm, communication skills and professional demeanor. When I worked as JDE Coordinator at International Filing Co (AKA: Kruysman), Iraida was the customer service manager where she consistently demonstrated great qualities, and I heartily endorse her for any customer service position. Iraida is reliable, dedicated and eternally upbeat. Her ability to calm angry or frustrated customers is unparalleled. Iraida multitasks effectively, is able to handle a high-volume workload, is a hardworking, and top-performing customer service professional. She has my highest recommendation, and I am happy to furnish more details if you would like additional information.
Bill Carlson
Iraida ,is a Outstanding Professional Business Lady always takes care of customers and business. Iraida will be a Star on any Business team.
Experience
-
Barrie House Coffee Roasters
-
United States
-
Food and Beverage Services
-
1 - 100 Employee
-
Customer Care Manager
-
Jan 2013 - Present
-
-
-
Selco Industries/ Gussco Mfg LLC
-
Elmwood Park, NJ
-
Customer Service Manager
-
Sep 2010 - Dec 2012
-Cultivated a customer service team of 5 to provide top notch service for high volume of inbound calls, faxes and electronic correspondence. -Hands on support; mentoring to office staff members on day to day issues, training & development to maintain quality standards that the company became known for. -Collaborative resource to corporate headquarters team in Ohio on all customer related issues. -Provided direction on the 'how to's' of sales orders, price quotes, product specifications & account information. -Continuous improvement projects leader - Streamlined order process from customer service to production, identified inefficiencies & implemented solutions that increased revenue, eliminated errors & allowed manufacturing to work smarter. -Point of resolution for customer related challenges. -Liason and quality gate between customer, sales, customer service, shipping and manufacturing team for order development & processing. -Devised telemarketing initiatives that led the team to surpass sales goals and kept team members motivated. -Synergistic relationship with strategic partners and vendors on bids, marketing & production schedules. Show less
-
-
-
-
Product Manager
-
Aug 2009 - Sep 2010
- Branding and product development from conception to launch for 3 product lines - together with marketing team. -Website content design & point of contact for proofing, traffic growth and customer follow-up. Supported customers with product specifications & images for upload to their dealer sites. -Attended and Exhibited at tradeshows for new sales opportunities and prospective customers.-Managed inventory levels and quality control-Provided all onsite and offsite product training. Show less
-
-
Assistant Customer Service Mgr
-
Dec 2006 - Aug 2009
-
-
-
International Filing Company
-
Long Island City, NY 11101
-
Customer Service Manager
-
Jan 1994 - Dec 2006
-
-
Education
-
Borough of Manhattan Community College
Associate's degree, Liberal Arts and Sciences/Liberal Studies -
Landmark Education
Graduate
Community
