• Aug 2019 - Present

• Worked closely with the management and other supervisors to maximize productivity on a daily basis• Scheduled, directed, and monitored staff during regular shifts and special events• Trained staff to improve customer service and increase profit through suggestive selling• Efficiently resolved problems or concerns to the satisfaction of all involved parties

• Mar 2017 - Aug 2019

• Cooperated with a trained and efficient team (60+ employees) in one of the busiest catering facilities in Dublin while utilizing interpersonal and conversational skills in compliance with high standard company practices• Effectively upsold customers to the higher-profit brands and optimized table-turns; outperformed wait staff average sales up to 15%• Increased customer satisfaction (serving up to 300 customers per shift) by benefiting of ability to communicate effectively with a wide range of customers while being delighted to interacting with different kinds of people• Multitasked and delivered results on various tasks in a 200+ seat restaurant Show less

Assistant Manager

• Apr 2013 - Dec 2016

• Enhanced marketing strategy, designed and developed a website, advertised apartments on over 20 portals providing updated information on all related websites • Created marketing emails, cooperated with tourist agencies which lead to successfully increased total number of tourists’ overnight stays by 20% per season in average • Maintained reservations efficiently by selling apartment reservations, rescheduling and cancelling reservations when needed and responding to average 50 guest's inquiries daily • Completed administration upon guests’ arrival such as registering arriving guests, creating invoices and managing payments, reported to GM • Collaborated with tourist board regarding all regulations Show less

Supervisor

• Mar 2011 - Apr 2013

• Organised launching a new bar (seating 45), starting up and establishing the business • Advertised bar activities through the local radio station and Facebook page • Trained, mentored staff, and established daily functions for a team of 15 • Independently managing the business in the absence of the management • Organised launching a new bar (seating 45), starting up and establishing the business • Advertised bar activities through the local radio station and Facebook page • Trained, mentored staff, and established daily functions for a team of 15 • Independently managing the business in the absence of the management

Waitress

• Jul 2000 - Feb 2011

• Applied exceptional customer service skills (serving up to 200 guests daily) while offering advice and assistance to customers in proficient and efficient manner • Applied exceptional customer service skills (serving up to 200 guests daily) while offering advice and assistance to customers in proficient and efficient manner