Talent Acquisition Specialist

• Jan 2023 - Present

Human Resources Administrative Assistant

• May 2021 - Nov 2022

Contact potential applicants to arrange interviews Assist in the recruitment of faculty members & provide new faculty with administrative orientation Collect and screen applicants before hiring Maintain Program records and files, including student and faculty files Assist the directors in the preparation of budget and help monitor the budget Accept, screen and route telephone calls concerning activities and operations of the office, directing inquiries as appropriate Prepare and administer payroll for hourly and salaried employees Assist in the preparation of reports or special projects Greet and direct visitors, assist with appropriate paperwork, and resolve routine administrative issues using established college policies and procedures Oversee provision of staff support to the office, maintaining calendars and travel arrangements Serve as the primary point of administrative contact and liaison with other offices, individuals, and institutions on operational and programmatic matters concerning the office Oversee and facilitate resource management and administrative procedures Maintain accurate databases of all active departmental staff Coordinating technical requirements and support Show less

Customer Support Representative

• Sep 2018 - May 2021

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Maintain calendar by coordinating schedules, appointments, and booking Manage large amounts of incoming phone calls Provide accurate, valid and complete information by using the right methods & tools Ensure customer satisfaction and provide professional customer support Communicating with customers through various channel Resolving customer complaints, managing database records, drafting status reports on customer service issues Data entry and research as required to troubleshoot customer problems Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information & forecasting customer needs Prepare product or service reports by collecting and analyzing customer information Collect customer feedback to help build marketing strategy Show less

Teacher (Summer Internship)

• Jul 2019 - Aug 2019

Taught English and helped students improve fluency Supported students in improving their speaking skills Facilitated speaking clubs where students can practice Organized and got involved in social and cultural activities Prepare programs and presentations to help students learn Design and plan educational workshops and interactive activities Effectively worked with students from variety of different ethnicities & backgrounds Taught English and helped students improve fluency Supported students in improving their speaking skills Facilitated speaking clubs where students can practice Organized and got involved in social and cultural activities Prepare programs and presentations to help students learn Design and plan educational workshops and interactive activities Effectively worked with students from variety of different ethnicities & backgrounds