Product Associate

• Jun 2020 - Present

• Provide support to customers on functions and usage of product.• Ensure that products and services meet customers’ current and future needs.• Identify improvements to achieve goals related to product marketing and customer support.• Develop plans to help resolve risks and prevent others of happening.• Use agile software creation methods including scrum and Kanban• Present feedback and suggestions on processes, features of the product based on customer’s and internal teams’… • Provide support to customers on functions and usage of product.• Ensure that products and services meet customers’ current and future needs.• Identify improvements to achieve goals related to product marketing and customer support.• Develop plans to help resolve risks and prevent others of happening.• Use agile software creation methods including scrum and Kanban• Present feedback and suggestions on processes, features of the product based on customer’s and internal teams’ feedback• Provide product requirements with feature prioritization/ User Stories to engineering with clear product capabilities• Backlog Refinement, iteration planning• Create Story acceptance criteria Show more Show less

Product Analyst

• May 2018 - Mar 2020

Customer Success Leader

• Mar 2018 - May 2018

English to Spanish Technical Translator

• Sep 2012 - Jan 2020

Translations from English to Spanish of documentation related to:- Drug Master Files. - USP and PD sections.- Certificates of analysis.- Protocols and stability studies (long term, intermediate and accelerated stability).- Standard Operating Procedures.- Production and quality control methods for batches of imported drugs and medicines.- Clinical studies.- Dossiers and articles from specialized journals.

Techical Training Coordinator

• Feb 2016 - Mar 2018

Engineering Trainee

• Jul 2015 - Jan 2016