Experience

StreamSets Inc.

• United States
• Software Development
• 200 - 300 Employee

• Manager Customer Success - AMER

  • Oct 2020 - Present



ColorTokens Inc.

• United States
• Software Development
• 200 - 300 Employee

• Customer Success Manager

  • Nov 2019 - Sep 2020

  • Prepare success plans across all accounts to ensure smooth Onboarding. Provide product training to enable the customers to realize the potential of ColorTokens security solution • Identify security gaps and provide actionable solutions to the customers • Measure, Monitor and track the account health and KPI to ensure continued adoption, and alignment with the customer's for overall success, identify churn risk, and work proactively to eliminate the risk • Liaising with cross-functional teams to ensure customers realize the full value from ColorTokens solution. Provide counsel and guidance for product roadmaps and development paths. • Become customer's advocate, consultant, and strategic advisor • Have handled customers across APAC and NORDIC region while maintaining a CSAT score of 4.8 across. Worked with the marketing team to execute customer surveys, case studies. • KPIs -Onboarding, Customer Retention, Upselling, Cross-Selling, Product Adoption, Advocacy, NPS, CSAT, and Product Training. Show less



Searce Inc

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Success Manager

  • Feb 2017 - Nov 2019

  Customer Success Partner - Searce Inc(Google Cloud Solution/Microsoft/AWS) ( Dec2016- Present) Primary focus is to foster enduring relationships by sharing expertise, experience, and enthusiasm. The goal is to enable, simplify and empower customers to achieve the best possible value from their Cloud investment. Responsible for driving customer adoption through successful onboarding and utilization of the services, the identification, and expansion of opportunities, collaborating with support, sales, development and consulting; milestone development and ongoing state of the customer reviews to ensure that customers maximize their usage of the chosen platform. The activities and outcomes driven mainly consists of : - Insight and Perspective that make customers stop and think - Ongoing Advice and Consultation that drive calls to action - Business Value Quantification - Encouraging customers to advocate on Searce's behalf Show less



Pixel Mavericks

• Bangalore Urban, Karnataka, India

• Account Manager

  • Sep 2013 - Jan 2017



Lindström

• Finland
• Textile Manufacturing
• 700 & Above Employee

• Relationship Manager

  • Feb 2012 - Jun 2013

  • Engaging in the entire Sales cycle. (Lead Generation to Post sales Service) • Meeting with Factory managers, Facility managers, Operation heads, Purchase Heads of automobile, FMCG, healthcare industries and communicate the value of the service. • Core Account management - Owning complete responsibility of an Account. • Post sales service management. Increasing • the revenue and Market share of the company. • Intense Market analytics and Research. • Engaging in the entire Sales cycle. (Lead Generation to Post sales Service) • Meeting with Factory managers, Facility managers, Operation heads, Purchase Heads of automobile, FMCG, healthcare industries and communicate the value of the service. • Core Account management - Owning complete responsibility of an Account. • Post sales service management. Increasing • the revenue and Market share of the company. • Intense Market analytics and Research.