Experience

TourRadar

• Austria
• Travel Arrangements
• 100 - 200 Employee

• Head of Business Development Americas

  • Nov 2022 - Present

  Canada

• Business Development Manager

  • Aug 2022 - Nov 2022

  Toronto, Ontario, Canada



SnelStart

• Netherlands
• Software Development
• 100 - 200 Employee

• Teamlead Customer Service

  • May 2021 - Apr 2022

  Alkmaar, Noord-Holland, Nederland SnelStart makes accounting easy for more than 80,000 entrepreneurs and around 3,900 accounting and administration firms. Affordable software packages for the self-employed and SMEs.  Drive and inspire the team by giving a clear direction while achieving challenging results. Adjust my leadership style to my team members and other stakeholders to reach our key performance indicator’s.  Coordinate and lead projects and campaigns (sales/ new products).  Responsible for the KPI’s of… Show more SnelStart makes accounting easy for more than 80,000 entrepreneurs and around 3,900 accounting and administration firms. Affordable software packages for the self-employed and SMEs.  Drive and inspire the team by giving a clear direction while achieving challenging results. Adjust my leadership style to my team members and other stakeholders to reach our key performance indicator’s.  Coordinate and lead projects and campaigns (sales/ new products).  Responsible for the KPI’s of our retention/outbound team (8FTE and 1 senior) as well as the KPI’s of my inbound team (15 FTE and 1 senior).  Successfully steered the team to reach and exceed the department targets and KPI’s  Exercised change management on a daily basis within a scale up  Worked with inhouse tools as well as Teleopti, Microsoft, Yammer and SQL Show less



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Teamlead CSC Accomodations (CA and NL)

  • Feb 2017 - Sep 2020

  Toronto, Ontario, Canada and Amsterdam, The Netherlands  Lead, motivated and developed a high performing team of 18 multilingual B2B agents  Worked within the European marked and North and South American market  Successfully steered the team to reach and exceed the department targets and KPI’s  Exercised change management on a daily basis within a fast pace organization  Worked on multiple projects, e.g.; Recruitment, Booking cares, Management Dashboard ambassadorship and Work avoidance.  Worked with inhouse tools as well as… Show more  Lead, motivated and developed a high performing team of 18 multilingual B2B agents  Worked within the European marked and North and South American market  Successfully steered the team to reach and exceed the department targets and KPI’s  Exercised change management on a daily basis within a fast pace organization  Worked on multiple projects, e.g.; Recruitment, Booking cares, Management Dashboard ambassadorship and Work avoidance.  Worked with inhouse tools as well as Teleopti, Tableau, Workday and Workplace Show less



Van Gansewinkel

• Netherlands
• Environmental Services
• 300 - 400 Employee

• Teamlead Customer Service Center

  • Jan 2015 - Dec 2016

  Rotterdam en omgeving, Nederland  Lead and developed a growing team of 20 FTE across different sites in the Netherlands  Provided guidance, coaching and steered them to reach set KPI’s  Conducted scheduling, performance interviews and appraisal interviews  Responsible for recruitment for the department  Set up the holiday communication for the Netherlands  Worked with the MT, Planning, IT, Account managers to align on the provided service



Active Professionals, Make Data Work

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant

  • Feb 2014 - Jan 2015

  Den Haag en omgeving, Nederland  Set up a project to improve sales and performance (waste collection)  Steered 4 FTE and managed the internal process of data collection  Collaborated with different stakeholders like the government and waste company



HVC

• Netherlands
• Environmental Services
• 700 & Above Employee

• Project Employee

  • May 2013 - Jan 2014

  Zaandam  Contributed to the inventory of signaling moments in service agreements of municipalities for the project called material reuse.  Inventorized waste stream (HVC Raw materials)  Responsible for correctly adding the date to the trading modules in CLEAR.net



Triversum

• Netherlands
• Mental Health Care
• 1 - 100 Employee

• Social Therapist

  • Jun 2009 - Jan 2014

  Schoorl  Guided children (age 6-18) with mental disorders, e.g. Autism, Behavioral disorders and Personality disorders  Followed trainings like aggression management, pharmaceutics and group dynamics

• Internship Social Therapist

  • Sep 2008 - Jun 2009

  Alkmaar en omgeving, Nederland Internship social therapist: Guiding and giving treatment to children with behaviour disorders (CD and ODD) in combination with a mental disorder in the age of 12-18 year.



Arhnem Shire, Groote Eyelandt

• Social worker

  • Oct 2011 - Jan 2012

  Groote Eyeland, Australia  Assisted the Aboriginal community in using their own capabilities to take care of their loved ones.  Provided educational activities to their community  Acted as a point of contact for the Aboriginal Aged and Disabled care center



Circus Elleboog

• Internship

  • Sep 2006 - Jul 2007

  Amsterdam en omgeving, Nederland Internship: Using performing arts to establish life skills in a playful way. Learning children with special needs to have confidence in themselves and their talents.