İpek Mazıoğlu
Customer Success & Account Manager at Qooper Mentoring & Learning Software- Claim this Profile
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Bio
Matthew Hamilton
Over the past year, it has been an absolute pleasure to work with Ipek. As a CSM and business partner, she has proven herself to be an extremely talented individual who is an invaluable asset to Qooper. Throughout my time designing and implementing mentoring programs within Signifyd, I have relied on her expertise regularly, and she continues to offer a wealth of knowledge, advice, and support. Ipek is not only personable and professional but also highly responsive, making her an ideal colleague to work with. I genuinely look forward to catching up with her whenever we have the opportunity.
Matthew Hamilton
Over the past year, it has been an absolute pleasure to work with Ipek. As a CSM and business partner, she has proven herself to be an extremely talented individual who is an invaluable asset to Qooper. Throughout my time designing and implementing mentoring programs within Signifyd, I have relied on her expertise regularly, and she continues to offer a wealth of knowledge, advice, and support. Ipek is not only personable and professional but also highly responsive, making her an ideal colleague to work with. I genuinely look forward to catching up with her whenever we have the opportunity.
Matthew Hamilton
Over the past year, it has been an absolute pleasure to work with Ipek. As a CSM and business partner, she has proven herself to be an extremely talented individual who is an invaluable asset to Qooper. Throughout my time designing and implementing mentoring programs within Signifyd, I have relied on her expertise regularly, and she continues to offer a wealth of knowledge, advice, and support. Ipek is not only personable and professional but also highly responsive, making her an ideal colleague to work with. I genuinely look forward to catching up with her whenever we have the opportunity.
Matthew Hamilton
Over the past year, it has been an absolute pleasure to work with Ipek. As a CSM and business partner, she has proven herself to be an extremely talented individual who is an invaluable asset to Qooper. Throughout my time designing and implementing mentoring programs within Signifyd, I have relied on her expertise regularly, and she continues to offer a wealth of knowledge, advice, and support. Ipek is not only personable and professional but also highly responsive, making her an ideal colleague to work with. I genuinely look forward to catching up with her whenever we have the opportunity.
Credentials
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CS50x
Harvard UniversitySep, 2020- Sep, 2024
Experience
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Customer Success & Account Manager
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May 2022 - Present
• Account Management to grow accounts, obtain renewals and upsells • Supporting customer onboarding and launch • Monitoring customer programs and making improvements using KPIs • Proactively reaching out to customers with program recommendations • Quarterly program check-ins to improve and develop mentoring programs • Generating success stories, retaining and growing customer accounts •Preparing Quarterly Business Reviews for customers. • Account Management to grow accounts, obtain renewals and upsells • Supporting customer onboarding and launch • Monitoring customer programs and making improvements using KPIs • Proactively reaching out to customers with program recommendations • Quarterly program check-ins to improve and develop mentoring programs • Generating success stories, retaining and growing customer accounts •Preparing Quarterly Business Reviews for customers.
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Pivony
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Sales & Marketing Manager
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Jun 2021 - Apr 2022
-Analyzed customer insights, consumer trends, market analysis to build successful strategies.-Established positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments.-Conducted analysis on potential customers and participated to online/offline sales meetings.-Analyzed competitor landscape and collaborating with the creative team to come up with new concepts-Created, maintained, and conducted analytics reporting across multiple platforms and extract key insights for future sales development and go-to-market strategies, complete with formal proposals and recommendations on tactics.-Leaded the execution of sales programs from start to finish.-Coordinated all marketing activities to generate leads-Informed clients and prospects of products and services through creative marketing strategies. Show less
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Marketing Associate
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Mar 2021 - Jun 2021
-Participated to a "product run" within the acceleration program managed by SWG (Startup Wise Guys)-Worked on creating marketing campaigns for potential customers.-Conceptualized and executed on various campaigns across customer lifecycle ensuring the alignment of communications and messaging across all channels.-Leaded the execution of marketing programs from start to finish.-Executed lead generation driven marketing activities.-Managed online marketing material plan like blog content, newsletters, and website. Show less
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Education
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İstanbul Bilgi Üniversitesi
Bachelor's degree, Business and Economics
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