Experience

Tivian

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager, Global Partners

  • Feb 2020 - Present

  Nurturing and expanding existing relationships with our partners and customers across the N.A region Nurturing and expanding existing relationships with our partners and customers across the N.A region



Questback

• Norway
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Advisor

  • Jun 2015 - Feb 2020

  Leading support services for Questback's software products for customers and internal users and managing local IT support. Leading support services for Questback's software products for customers and internal users and managing local IT support.



Steelcase

• United States
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• IT Service Desk Analyst

  • Sep 2012 - Oct 2014

  Provide first level IT support for employees and subcontractors based in US working closely with Steelcase IT infrastructure teams. Main responsibilities: • Respond to requests for technical assistance via phone or electronically • Diagnose and resolve hardware, software and network issues • Work closely with US IT infrastructure teams to solve specific issues • Follow standard help desk procedures • Administer help desk software - Service Now • User administration using Active Directory and SAP • Track and route problems and requests and document resolutions in knowledge base • Stay current with system information, changes and updates • Troubleshoot VPN and network connections, hardwired and wireless, for PC’s, Mac’s and mobile devices. • Working experience with Altiris and Citrix platforms I was involved in 'knowledge transfer' tasks between Steelcase US support teams and the Romanian team. Active support in designing procedures and workflows for the service desk team. Trained new team members. Show less



Emerson Network Power

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Technical Support Engineer

  • Oct 2010 - Sep 2012

  • Monitoring power systems for the telecom industry • Provide remote technical support for customers or subcontractors Preparing reports in order to optimize telecommunication energy systems and back-up systems • Integration of energy networks in advanced monitoring systems • Configuration, testing and optimization: DC power electronic systems; power electronics hybrid systems; batteries; SM Modules, UPS’s for telecom equipment and data centers, Cooling systems; • Field force management • Energy network audit - status reports and energy savings • Trained new team members Show less



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• Diagnostic technician

  • Jan 2010 - Oct 2010

  Trouble-shoot, test and repair Nokia mobile phones. The main job responsibility was to achieve close to 100% 2nd pass quality and maintain minimal scrap and re-test levels by applying the company’s manufacturing practices and procedures. I was in charge of the diagnostic technician team as shift lead. Trouble-shoot, test and repair Nokia mobile phones. The main job responsibility was to achieve close to 100% 2nd pass quality and maintain minimal scrap and re-test levels by applying the company’s manufacturing practices and procedures. I was in charge of the diagnostic technician team as shift lead.