Experience

Soft Galaxy

• Romania
• Software Development
• 1 - 100 Employee

• DevOps Engineer

  • Jun 2018 - Present

  Day to Day: • Create, maintain Azure CI/CD pipelines with YML and Powershell• Create and maintain ACLs across multiple projects• Creation and registration of Azure Pipelines agents both Microsoft-hosted and Self-Hosted• Link and create Azure Libraries for Azure Pipelines• Actively manage, improve and monitor Azure infrastructure• Create and deploy ARM templatesPowershell Scripting:• Create monitoring and maintain tools for: VM Health, Certificate expiration• Create One Time solutions for specific problems like:- Registry Check and Fix- Splunk integration with Application Insights- App Dynamics addon install Azure App Services- Let`s Encrypt R3 certificate renewal- Ansible integrations• Creation and assignment of VNets and Subnets for Azure AppliancesSolutioning:• Log Overflow: Created, delivered and maintained an Azure Function that would act as a log rotator for a very verbose database. Technologies used: C#, Azure Pipelines, SQL scripting• Azure Service Bus Maintenance and monitoring tool: Creation of a tool that monitors and takes action on Dead Letter queues on a Azure Service Bus account. Technologies used: C#, Azure Pipelines• PowerBi Monitoring and Workspace Creation(groups): Created, maintained and deployed multiple tools that would monitor and create workspaces for PowerBi. Technologies used: C#, WPF• Implement on the go automated solutions to either fix or act as a workaround for multiple issues Docker:• Create and maintain Docker images• Create and maintain Docker-compose YML solutionsUi Automation:• Create and maintain multiple UI Path Solutions: -User Creation-User Maintenance-User AdministrationTesting:• Create and maintain Multiple Selenium solutions for Post Deployment testing Tools: ServiceBus Explorer, PowerBi Desktop, VSCode, SSMS, Visual Studio, Studio3t, AzureCli, Git Repository, Docker Desktop Show less

• Level 3 Corporate Application Support

  • Jan 2017 - Present

  Level 3 Corporate Application SupportDay to day:*Efficiently replicate, troubleshoot, and escalate complex product issues and bugs*Act as the final point between the customer and our development team*Improve company knowledge base with additions to documentation, FAQ's and other support materials*Release into multiple environments Required Skill SetBasic understanding of Object Oriented Programming (OOP), C#, ASP.NET, XML, Web Services.SQL query and stored procedure development (MS SQL Server preferred).Knowledge of XML, SOAP, UDDI/WSDL, JSON, Angular, MVC, Entity Framework, HTML5 & HTTP industry standards preferred.Windows Server 2012 R2 maintenanceSCCM integrationSharePoint Integration and testingIncident Management: Coordinate incident management coverage, to ensure appropriate coverageCall facilitation, coordination and communications during critical incident situationsCall documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance processEnd to end view of issues for objectivityInfluence senior technology leads across organizations to ensure timely resolution of incidents Problem Management: Participate and ensure RCA (root cause analysis) activities on client impacting incidents are executed and action items are assigned / completed.Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message.Chronic issue coordination and leadership.Guidance to all staff involved and vendors in driving a coordinated approach for results.Application Development:• WPF .Net C# Application for Windows 10 IoT Core - application based on WPF to display content based on API connection - Base64 transformation, API Token Authentication• API .Net C# - Api created to expose to the Internet a database containing client data - Token Authentication Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Corporate Applications Administrator

  • Dec 2015 - Jan 2017

  Job Summary Support corporate applications ranging from simple issues to complex reports/technical issues/system and software developments that take considerable time and expertise to resolve. Manage system security including setting up/changing/removing users. • Support of external/add-in applications and tools linked into corporate applications • Support other third party software • Support for ad hoc projects. • DevOps – Powershell development, backend automation, GUI creation • SCSM administration • SCCM OS Deployment support and implemtentation • InfoPath Development • DSC implementation – Infrastructure as code • Creation and Deployment of multiple UAC (User access control) applications written in powershell - Deployment in Citrix Production Environment • .Net C# Time Keeping application for working hours - EntityFramework, MVC, Identity Management • Python Automation - Automation of reporting services that were Web Based • User statistics Application - Powershell Automation that gathered User occupancy data - Skype for Business integration Scope of work: Corporate applications administrator, functional support, support and maintenance of varied corporate applications (system usage, troubleshooting, user management) Key Responsibilities: • Perform customer request/problem identification and follow defined procedures to resolve correctly; document troubleshooting efforts and customer information in data capture tool • Manage system security including setting up/changing/removing users. • Support of external/add-in applications and tools linked into corporate applications • Support other third party software • Support for ad hoc projects. Show less



Stefanini EMEA

• Belgium
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Specialist Lead

  • Apr 2015 - Dec 2015

  Working LeadCoordination and Management of a medium size team of TSAD agents.

• Technical Service and Dispatch

  • Dec 2014 - Dec 2015

  Remote Level 2 Desktop SupportInterfaces with the Service Desk on Incidents and requestsInterfaces with Onsite Technician on Incidents and requestTroubleshoots for Problems or Optimization of SystemsInitiates and owns the SWAP process through to resolutionAoE:- HP ITSM (Hewlett-Packard IT Service Manager ticketing tool)- SCCM (software deployment, client troubleshooting and installation )- Active Directory - Microsoft Exchange Server ( account management )- Microsoft Dynamics CRM- Windows 7 (optimization, troubleshooting )- Lotus Notes- VPN - Junos Pulse Show less



Stefanini EMEA

• Belgium
• IT Services and IT Consulting
• 700 & Above Employee

• Customer service Agent

  • Apr 2013 - Jun 2014

  Level 1 IT end-user support. Respond to requests for technical assistance via email and/or phone. Provide one-on-one technical assistance to customers for software and hardware issues and/or configurations. Elevates complex and/or high priority problems to the appropriate support groups for resolution. Work with customer service manager to ensure proper customer service is being delivered. Level 1 IT end-user support. Respond to requests for technical assistance via email and/or phone. Provide one-on-one technical assistance to customers for software and hardware issues and/or configurations. Elevates complex and/or high priority problems to the appropriate support groups for resolution. Work with customer service manager to ensure proper customer service is being delivered.