Experience

Synevo Romania

• Romania
• Hospitals and Health Care
• 200 - 300 Employee

• Server admin - IT Application Administrator & Support

  • Feb 2021 - Present

  - Implement new solutions on super staging and production environments. - Administer existing IT applications and provide technical support. - Offer technical & business support, debugging, and implementation for new projects. - Used technologies: RabbitMQ, Mirth Engine, IIS, Windows Server, ADFS, Active Directory (AD), FTP, SFTP, NLB - Implement new solutions on super staging and production environments. - Administer existing IT applications and provide technical support. - Offer technical & business support, debugging, and implementation for new projects. - Used technologies: RabbitMQ, Mirth Engine, IIS, Windows Server, ADFS, Active Directory (AD), FTP, SFTP, NLB



BRD - Groupe Societe Generale

• Romania
• Banking
• 700 & Above Employee

• Application Administrator

  • Jun 2018 - Feb 2021

  - Provided 24/7 technical support for all applications and production servers within my scope, including installations in the production and UAT environments.- Managed the Call Centre platform, which involved overseeing phone systems, an IIS server, and a large-scale platform for real-time client communication.- Troubleshot, debugged, and resolved server and client-side call center-related issues on a 24/7 basis.- Project managed small-scale events.- Successfully completed two major upgrades on the call center solution, including server deployment and client-side application integration.- Demonstrated strong technical knowledge of ALM and AML applications, including deployment and debugging processes. Show less

• IT Support Advisor - BRD Tower

  • Nov 2017 - May 2018

  - Provided software and hardware support on-site, ensuring smooth operation of IT equipment and mobile devices.- Installed, administered, performed insurance repairs, and maintained IT equipment and mobile devices.- Offered technical support and IT solutions to clients, addressing their hardware, software, and network-related problems and incidents.- Installed and configured various IT equipment, including HP desktops and laptops.- Utilized an internal ticketing tool for incident management and asset tracking.- Installed, configured, and administered applications required by different departments, such as Windows 7-10, Office Suite 2003-2016, and electronic signature software.- Conducted end-user training to promote proper and productive usage of IT software and equipment.- Raised problem/incident tickets based on received alerts and created change tickets as per requests.- Followed predefined procedures for handling and escalating problem/incident tickets, including contacting and informing responsible resolver groups.- Provided remote support for customer and internal network infrastructure.- Handled problem tickets, including opening, transferring, troubleshooting, and resolving issues.- Managed change tickets, from opening to implementation and closure.- Acted as an escalation point for IT tools.- Deployed RIS images on new hardware using WDS and USB sticks.- Managed user profiles and performed Active Directory tasks such as unlocking accounts and password resets.- Served as the coordinator for the Windows 10 upgrade team. Show less

• IT Support Advisor - Valahia Region

  • Mar 2017 - Nov 2017

  - Provided on-site and remote IT support for BRD users and their branches, specifically in the allocated regions of Teleorman, Giurgiu, Ialomita, and Calarasi.- Followed ITIL concepts of Incident Management and Request Fulfillment to ensure efficient support and adherence to SLA and OLA.- Conducted user administration through Active Directory and handled software and hardware delivery, administration, and asset management using CA DSM tool and CMDB.- Resolved incidents and configuration requests related to PCs (desktops, laptops, tablets), printers, VOIP phones, scanners, and other equipment to deliver high-quality services within the requested parameters.- Executed activities within the Request Fulfillment process according to agreed SLA and OLA.- Provided "level 1" support for communication infrastructure in allocated locations and coordinated external cooperators' interventions when necessary.- Offered "level 1" support for audio and videoconference equipment, including Tandberg/Skype/Lync systems, smartphones (Android & Windows Mobile), and other complex terminals.- Registered all interventions in the ticketing application, following ITIL concepts of Incident Management and Change Management, ensuring that requests were fulfilled as agreed in OLA and SLA.- Managed replacement of IT equipment as needed, including modifying asset locations/users and handling delivery, warehousing, and equipment replacements. Show less



Garanti Bank Romania

• ICT Helpdesk Officer

  • Aug 2015 - Mar 2017

  - Provided on-site support for software and hardware, including installation, administration, insurance repairs, and maintenance of IT equipment and mobile devices.- Offered technical support and IT solutions to clients, resolving problems and incidents related to hardware, software, and network issues.- Installed and configured various IT equipment, such as HP workstations, printers, Cisco phones, and mobile phones (Android, iPhone, etc.).- Maintained and monitored audio and video systems, particularly video conference systems (Tandberg), in all meeting rooms.- Supported video conferences and ensured their smooth operation.- Utilized an internal ticketing tool for incident and asset management.- Installed, configured, and administered applications required by different departments, including Windows 7-8.1, Office Suite 2003-2016, VPN, and electronic signature software.- Conducted end-user training to promote proper and productive usage of IT software and equipment.- Raised problem/incident tickets based on received alerts and created change tickets as per requests.- Followed predefined procedures for handling and escalating problem/incident tickets, including contacting and informing responsible resolver groups.- Provided remote support for customer and internal network infrastructure.- Handled problem tickets, including opening, transferring, troubleshooting, and resolving issues.- Managed change tickets, from opening to implementation and closure.- Acted as an escalation point for IT tools.- Deployed RIS images on new hardware using WDS (Windows Deployment Services).- Managed Active Directory user accounts and performed Exchange 2013 mail management tasks. Show less

• ICT Helpdesk Officer - Temp ICT helpdesk Coordinator

  • Aug 2015 - Mar 2017

  During a period when the helpdesk team coordinator was unavailable, I took on the responsibility of temporarily leading the team. Some of the key tasks and responsibilities I handled during this time include:Team Management: I ensured smooth functioning of the helpdesk team by assigning tasks, setting priorities, and monitoring the progress of individual team members.Escalation Point: I served as the point of contact for handling escalated customer inquiries and issues, providing guidance and support to team members in resolving complex problems.Decision Making: I made decisions regarding resource allocation, prioritization of tasks, and coordination with other departments to ensure efficient resolution of customer issues.Training and Support: I provided training and guidance to team members, assisting them in improving their technical skills and customer service abilities. I also offered support and guidance in handling challenging customer situations.Incident Management: I oversaw the management of incidents, ensuring that proper procedures were followed, and that incidents were resolved within agreed-upon service level agreements.Reporting and Documentation: I maintained accurate records of incidents, resolutions, and customer interactions. I also prepared reports on team performance and provided updates to the management regarding the status of ongoing issues.Overall, my temporary leadership of the helpdesk team involved maintaining team morale, ensuring high-quality customer support, and facilitating effective communication among team members and other stakeholders. Show less



OMV Petrom

• Romania
• Oil and Gas
• 700 & Above Employee

• IT Field Support Engineer / Second Level Support ( Connections Consult employee )

  • Apr 2012 - Aug 2015

  - Provided on-site support for software and hardware, including installation, administration, insurance repairs, and maintenance of IT equipment and mobile devices. - Offered technical support and IT solutions to clients, resolving problems and incidents related to hardware, software, and network issues. - Installed and configured various IT equipment, such as workstations (HP, Fujitsu, Dell, Lenovo), printers, Cisco phones, and mobile phones/smartphones (Nokia, HTC, Blackberry, iPhone, etc.). - Maintained and monitored audio and video systems, particularly video conference systems (Tandberg), in all meeting rooms. - Provided support for video conferences and ensured their smooth operation. - Utilized BMC Remedy User Tool v. 5 and 7 for incident and asset management. - Installed, configured, and administered applications required by different departments, including Windows XP-7, Office Suite 2003-2010, mobile applications, VPN, electronic signature software, etc. - Deployed software using Tivoli and SCCM. - Conducted end-user training to promote proper and productive usage of IT software and equipment. - Raised problem/incident tickets based on received alerts and created change tickets as per requests. - Followed predefined procedures for handling and escalating problem/incident tickets, including raising incidents to the next level/responsible groups. - Provided remote support for customer and internal network infrastructure. - Handled problem tickets, including opening, transferring, troubleshooting, and resolving issues. - Managed change tickets, from opening to implementation and closure. - Acted as an escalation point for IT tools. - Member of the Windows 7 rollout team in Romania, involved in the deployment and management of RIS images on new hardware. Show less



Connections Romania

• Outsourcing and Offshoring Consulting

• IT Technical Support Specialist

  • Aug 2006 - Aug 2015

  - Provided network support and software advice to clients in Bucharest, as well as in Pitesti, Giurgiu, Ploiesti, and Constanta. - Handled the purchasing of IT equipment, including PC services and maintenance. - Acted as a consultant for purchasing network and IT equipment, offering expertise and guidance. - Provided 1st and 2nd level support, including on-call support and field support, to address technical issues and assist clients. - Provided network support and software advice to clients in Bucharest, as well as in Pitesti, Giurgiu, Ploiesti, and Constanta. - Handled the purchasing of IT equipment, including PC services and maintenance. - Acted as a consultant for purchasing network and IT equipment, offering expertise and guidance. - Provided 1st and 2nd level support, including on-call support and field support, to address technical issues and assist clients.



DHL Express

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• IT Service Desk Specialist ( Connections Consult employee )

  • Mar 2010 - Apr 2012

  - Provided primary help desk support via phone or onsite, assisting users with technical issues and resolving problems or redirecting them to the relevant IT specialist. - Executed technical daily procedures as per business requirements, ensuring smooth operation of the information system. - Regularly checked the functionality of the information system to identify and address any potential issues. - Assisted users in performing daily, weekly, and monthly procedures that required IT support. - Supported user requests related to PC matters, including troubleshooting and providing solutions. - Recorded and documented Service Desk calls, following escalation procedures as necessary. - Operated at root level on UNIX and INFORMIX platforms, performing tasks and maintaining system integrity. - Acted as the primary contact person for major IT equipment suppliers, such as Amerilex (HP laptops, desktops, and printers), RomTelecom (network, telephony, and VPN), Orange (mobile telephony network), SCOP Computers, and Eutron (laserjet, inkjet, and thermal printers). - Conducted hardware troubleshooting for PC, laptops, mobile phones, printers, and various peripheral equipment at Deutche Post and DHL Romania. - Collaborated with all departments for software deployment and provided hardware stock analysis. - Conducted network troubleshooting to identify and resolve connectivity issues. - Administered Active Directory and Unix user accounts for over 50 applications worldwide across the four divisions of Deutche Post and DHL Romania, ensuring individual rights and access management. Show less

• IT Field Support Engineer/Second Level Support ( connections consult employee )

  • Apr 2009 - Jan 2010

  - Provided on-site support for software and hardware, including installation, administration, insurance repair, and maintenance of IT equipment and mobile devices. - Technical support and IT solutions to clients, addressing their needs and resolving issues related to hardware, software, and network. - Installed and configured various IT equipment, such as workstations (HP, Dell, Lenovo), printers, Cisco phones, and mobile phones/smartphones - Maintained and monitored audio and video systems in all meeting rooms, ensuring their proper functioning. - Supported video conferences and provided assistance during the sessions. - Utilized BMC Remedy User Tool v.5 for managing incident tickets and asset management. - Installed, configured, and administered applications required by each department, including Windows XP, Office Suite 2003, mobile applications, VPN... - Used IBM Tivoli for OS deployments - Conducted end-user training to ensure proper and productive usage of IT software and equipment. - Took responsibility for IT strategy in cooperation and coordination with management, aligning IT goals with overall business objectives. - Managed the performance of tasks assigned to the IT Department, ensuring their completion in line with the approved strategy. - Guidance, instruction, and supervision to IT Department staff. - Raised problem/incident tickets based on received alerts and followed pre-defined procedures for handling and escalation. - Collaborated with responsible resolver groups, effectively communicating and informing them about ongoing issues. - Provided remote support for customer and internal network infrastructure, troubleshooting and resolving problems. - Handled problem tickets, including ticket management (opening, transferring, troubleshooting) and ensuring timely resolution. - Managed change tickets, overseeing the entire process from opening to implementation and closure. Show less



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• PHP Developer & website administration & Domain hoster

  • 1998 - 2010

  1. As a hobby i created 3websites, php & mysql based as a hobby ( websites closed ) hosted by myself , each had it's own workstation with individual roles ( router & firewall linux based, hosting server ( linux based ) and database server( windows based ). www.cs-dc.ro www.hubpinger.ro www.torrent.turma.ro User self registration and administration via profile panel Implemented XSS injection protection, faulty language, voting system by ip / day, comments table for each registration made in the website, each table ( registration of new information added by members ) with possibility of reviewing each comment by email / website and denial / approving new / old comments ), Hubpinger.ro was using the dc++ protocol integrated in a web based platform. Based entirely on php, mysql and javascript ( mysql administrated by phpmyadmin ) and it's content were the dc++ platform hubs from that time ( over 600 ) and the database had over 50 tables each for every hub registered. Implemented the access, crawl and gather all information for each hub ( cron and manually by the user ) and updating the information within the hub details CS-DC.RO was something like hubpinger.ro but having a plus: using games protocols ( counter strike ), ping servers, checking availability and network latency, number of players, voting system for each server, map details and server uptime and using the same ideea used in hubpinger. These projects were made simply by fun and by the need to know all there was about the PHP and Mysql. Released to the public a very old version of the database and source of the cs-dc.ro script but without any protection to XSS and other vulnerabilities just to test the script succes. Owner and root administrator of crazyhub.clax.ro dc++ hub with in the past with over 10.000 users ( top 3 hubs from Romania ) free hosting service and other dc++ hubs. Server linux based with DDOS protection and hubs with lua scripts implemented. Show less



SC FAR EST SRL

• Administrator infrastructura / retea, FAR EST

  • Jul 2005 - Jul 2006

  - Provided service and maintenance for all IT equipment, including PCs and printers, across 20 locations in Bucharest. - Troubleshot and resolved issues related to VPN connectivity for remote employees. - Conducted troubleshooting and maintenance of the network infrastructure to ensure optimal performance and connectivity. - Assisted in the installation and configuration of network devices, such as routers and switches. - Collaborated with the IT team to implement security measures and ensure data protection. - Assisted users in resolving technical issues and provided training on IT equipment and software usage. - Managed and maintained inventory of IT equipment, including procurement and asset tracking. - Worked closely with third-party vendors for hardware repairs and maintenance. - Documented and updated network configurations, diagrams, and procedures. - Stayed up-to-date with industry trends and emerging technologies to recommend improvements for network infrastructure. Show less



Flamingo Computers

• Computer Hardware
• 1 - 100 Employee

• Tehnician IT

  • Aug 2004 - Jun 2005

  - Assemble and configure custom-built desktop computers according to customer specifications and requirements. - Select compatible hardware components including motherboards, CPUs, RAM, storage devices, graphics cards, power supplies, and cooling systems. - Install and secure components within computer cases, ensuring proper connections and cable management. - Apply thermal paste and attach cooling solutions, such as CPU coolers and case fans, to maintain optimal temperature levels. - Connect and organize internal cables, including data cables, power cables, and front panel connectors. - Install operating systems, drivers, and necessary software applications. - Perform thorough testing and diagnostic procedures to identify and resolve any hardware or software issues. - Conduct benchmark tests to ensure system stability, performance, and compatibility. - Update firmware and BIOS versions as needed. - Maintain detailed records of assembled systems, including component information and specifications. - Stay updated with the latest advancements in PC hardware technology and industry trends. Skills: - Extensive knowledge of computer hardware components and their compatibility. - Proficient in assembling and configuring desktop computers. - Strong troubleshooting and problem-solving skills. - Familiarity with operating systems, drivers, and software installation. - Attention to detail and ability to follow technical specifications. - Excellent organizational and time management skills. - Effective communication and customer service abilities. Show less